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Indian Fabric

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Indian Fabric Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information on their web-site lists the different rates for shipping options, but does not indicate any reference to the U.Spostal service We regularly receive shipments for different carriers at our shipping address
Regards,
*** ***

Yes, I received the product, but I had to drive to the place where it had been mistakenly sent

sans-serif; font-size: 10pt;">Customer states: They delivered my order to the wrong address. I received the product, but I had to drive to the place where it was mistakenly sent. I would like them to refund me my shipping charge of $5.95.
AeroGrow replies: Ms. [redacted] entered the address herself when she placed the order online. The address is correct, as verified with the customer by our customer service department. Her local post office does not deliver to her address (must be very rural), so she had to pick it up. Ms. [redacted] is aware that she will not get deliveries to the address that she provides, but continues to use that address and economy USPS shipping and then asks for a refund when it is not delivered. She has placed 4 orders to that address, and each time she emails us to report that she had to pick it up at the post office and wants a refund for the shipping. Each time we have explained that 1) we shipped to the address she provided 2) the economy shipping method that she chose employs USPS for delivery 3) if USPS does not deliver to her address then she needs to upgrade the shipping method to UPS, which Is an option available to her when she places the order, and 4)that UPS will deliver to her door. Three times we honored her request for a refund of shipping as a courtesy. The last time we refunded, the service agent clearly stated that this was the last time that we could issue a refund, that the address we were shipping to was the address that she herself had provided, that if she chose the economy shipping method it would ship via USPS, and if that was not a viable shipping method for her address that she should upgrade to UPS shipping. Once again she ordered online and entered the same address, chose the same economy method, had to go to the post office to pick it up and then emailed us to request a return. She actually has a pre-written email correspondence that uses each time with the exact same language in each email, leading us to believe that she likely uses this same tactic with other companies as well.
We feel that we have provided Ms. [redacted] with the information and options available to enable her to make better shipping choices, and we should not be obligated to refund her shipping if she chooses not to follow those guidelines.
The last two email exchanges are attached, and if needed we can do an additional search to locate the other emails addressing this issue. Searches for emails over 90 days are more comprehensive and time consuming, and we operate with a very small staff.
The last 4 orders placed are also attached, showing that shipping was refunded on 3 of those orders for exactly the same reason, that she knowingly entered an address that the post office does not deliver to and then requested a refund for shipping because she had to pick it up. The 'Purchased From Main Website Store' on the orders indicates that the customer placed the order online and entered the shipping address. The refund transaction is also visible on the orders.
Thank you for the opportunity to respond
 [redacted]
AeroGrow Customer Service
1-800-476-9669

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