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Indian Head Credit Union

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Indian Head Credit Union Reviews (1)

The notice you sent to us on the 22nd of May was
an email, for security purposes we do not click on links embedded in emails,
nor do we open attachments unless it is something we are expecting. The information in the complaint is not accurate. I do not have anything in the
file to indicate that...

home owners insurance was cancelled in 2014. Our records
had not been updated to indicate that the complainant did not have insurance
when we were called in May of 2017, and with the first call the complainant
would have been given infonnation off our system. If the insurance had been
cancelled prior to the maturity date the complainant should have received a
notice and a refund.the complainant called again on
the 17th of May, I retrieved a copy of the
cancelled check, issued 9-9-16, in the amount of $421.00, and emailed the copy
to the insurance company. The email was sent to 2 different email addresses
within the insurance company. I received another call on May 30, stating the
insurance company had not received the first email and requesting another copy
be sent, which I did right away. The insurance company deposited the check that
we sent in September. There was no check for $450.00 issued by us,We sent the complainant a letter on October 31 , 2016, concerning
another bill we received for insurance from a different insurance company. We
did not pay the second bill. In 2015, we did pay two insurance bills, but it
was my understanding the complainant was changing insurance companies. We were not notified
that she was changing insurance companies prior to our paying the premium from
the old company, but this had been resolved right away, A refund check at that
time would have been sent to the complainant by the insurance company.Mail we sent to the complainant has been returned since October of 2016
and we did not have a correct phone number. We had no way to contact the
complainant. The complainant was in the office on June 2, 2017 and I gave the
complainant copies of what I had sent to the insurance company and going
forward the complainant will pay the home owners insurance, so this should
resolve any issues. Hopefully the complainant will keep us informed of any
address change and phone number change. It is my understanding that the return
mail we received from the post office was the result of someone else's action

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Address: 104 E. Maple Street, Spooner, Wisconsin, United States, 54801

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