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Indian Motorcycle of Albuquerque

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Reviews Indian Motorcycle of Albuquerque

Indian Motorcycle of Albuquerque Reviews (7)

Due to the criminal and civil cases pending against the consumer's spouse, Indian Motorcycle of Albuquerque is unable to respond in too much detail to this complaintIn response to the concern on the Mechanic's Lien, Indian Motorcycle of Albuquerque does not have a lien on the bike in questionWe can say that although the consumer is the registered owner of the vehicle, her husband was the primary operator of the motorcycleThe consumers husband worked here and authorized all the work done on the bikeWe do in fact have documentation that can be provided during discovery to the consumers lawyer when this case goes to trialThe original invoices will also be provided during the discovery processHowever, the consumer has already received every estimate showing what the RO would have been had the original not be manipulated by the consumer's husbandI provided them as estimates rather than touching the original invoice as to leave them intact with 100% of electronic footprint provided by the consumer's husband electronic user IDAll receipt of money would have been provided to the consumer upon payment of the original RO'sWhen the case goes to court, there will be a line item on the original RO showing the payment amount4.Corrospondence was done via email in regards to the outstanding balance, therefore the consumer has a copy of all the communicationThere was no $rebate during the time of the purchase of that particular bike, it was a $parts and accessorily rebate that was shown on the Buyers Order for the financing of the bikeThat being said, the consumer should have copies of the paperwork in her financing papersIf you have any further questions about this matter or if you feel I have not addressed something, please contact meThank you, Denise W***Operations Manager Indian Motorcycle of AlbuquerqueDirect ###-###-####Fax ###-###-####

01/18/Complaint # [redacted] Customer called on 01/10/(apparently after this complaint was already made to the Revdex.com), said that he had spoken to people in the past about being overcharged for labor on a repair order done in September of The customer had Jobs done on two bikes, an exhaust to one motorcycle with a job total of hours, and handlebar job with hours of labor and an exhaust to another bike for hours of labor, These jobs were quoted along with many other jobs they were thinking about doing according to our mechanic whom was here at the time of the jobsDuring our phone conversation Mr [redacted] said that he was told many months later that we would credit him hours of laborI have found no notation of this in the system, but out of kindness I decided that I would honor that statementI Informed the customer that I would credit his account $and that I would send him whatever merchandise via mail that he chose to spend with that creditHe was pleased with the outcome and I apologized for any inconvenience that it may have causedI made a notation in the system, informed all employees or this conversation and created a credit in his name within our system that he could use when he called inI even told him I would be happy to handle the transaction personally so that he did not have to go through any more undue delayI also informed him that the people that he had spoken to in the past were no longer with the company and that is why no one in my staff knew of any such promise made in the past and that without documentation there was no way to prove thisThe jobs were charged at standard job rates and they were not over charged but that to satisfy our customer and hopefully rebuild the relationship, I would credit this money to himWe left the phone call pleasantly and I believed this matter to be closedOn Saturday January 14th, I received a phone call from the spouse of the customer and was told that, although she realized her husband and I had come to an agreement, she had come into some medical issues and wanted a check sent to her immediatelyI apologized for any inconvenience but explained that this was an instore credit that I was issuing and would not send any funds via check to themI made this as a curtesy and the funds would have to be spent in storeMrs [redacted] then proceed to become angry, irate and rudeShe threatened to go to the Revdex.com and said that we were overcharging our customers and that our job rates were nothing but a guideline that we could change if we saw fitI informed her that I was doing this credit as a curtesy, that all customers are charged the same rates and she began to tell me that she was never quoted any price before agreeing to have the work doneI do not believe that for one minute and after speaking to my technician found out that they went around and around with many different options of things they wanted done to their bike and quoted them many jobsShe was rude and unreasonable during our conversation and apparently she has been that way to every person she has spoken to since the beginning.I am under no obligation to issue any credit to this customer but I will honor what I saidIf Mr [redacted] would like to use his credit, it will still be available to himHe currently has loyalty points to add to the credit, but they expire year from the date they were acquiredOnce they expire they are gone and will not add any funds to the existing credit as they have had a year to use loyalty points and have notLoyalty points are a reward system given to customers to thank them for shopping with us and have no cash payout valueThey are issued in the form of coupons to be used at this dealership within one year of accumulationI have done everything that I can to satisfy the customers and I refuse to be spoken to or treated badly, we will only deal with Mr [redacted] going forwardIn conclusion, we have worked with Mr [redacted] and will honor our offer of a $credit to be used In store onlyThe credit was a curtesy and we were under no obligation to issue one based on the work done

January 6, 2016Revdex.com7007 Jefferson St. NE Suite AAlbuquerque, New Mexico 87109Re Complaint: [redacted]Dear Sir or Madam:Indian Motorcycle of Albuquerque is undeterred in its defense of its actions, practices and methods of dealing with the issues related to Complaint [redacted].  Our business practices and ethics are of the highest standards and will address the Complainant’s assertions.  Indian Motorcycle of Albuquerque would like to revisit the situation of this matter in order to address issues it sees as appropriate in this venue.  The Complainant is the wife of a former employee.  The former employee has been formally charged with embezzlement from Indian Motorcycle of Albuquerque.  The facts of the ongoing criminal and upcoming civil actions may not be able to be specifically addressed in this arena given the nature of the situation.  Indian Motorcycle of Albuquerque asserts that the former employee in this matter purposely manipulated and defrauded the dealership while he was employed by the dealership.  The motorcycle in question was authorized to be worked on at the dealership while this person was employed.  Additionally, this employee was a participant and guided work to be performed on the motorcycle while it was at the dealership.  The nature of the invoice manipulation as well as defrauding actions taken by the employee is the basis of the dispute and is detailed in the criminal charges filed.  A Grand Jury is convening on this matter on February 17, 2016.  The Jury will be reviewing five counts of Embezzlement over $500 and under $2,500 a 4th degree felony, and three counts of Embezzlement over $2,500 under $20,000, a 3rd degree felony.      The dealership has supplied evidence of all actions and manipulations performed by the former employee to the Albuquerque Police Department white collar crime division.  Based on the findings of this investigation, Detective [redacted] has filed criminal charges against the former employee.  Additionally, the former employee has admitted to his wrongdoing in this matter in his exit interview on an audio/visual recording.  This audio/ video admission is part of the criminal actions pending.  This information is also intended to be used in the civil actions to follow.   Indian Motorcycle of Albuquerque is aware of the complainant’s contentions and representations of the matters related to her motorcycle from her perspective.  However, we continue to assert that our perspective and evidence of the issues will be best addressed by the criminal and civil remedies available to us as a business.  Best Regards, Indian Motorcycle of Albuquerque

Complaint: [redacted]
I am rejecting this response because:  Thus person's statement is not only inaccurste, but cometely inflammatory. Truth be told, Denuse stated the charges were over two years old, called me a liar when I shared we had not signed any estimates and began yelling at me when I explained I had conversation with other Indian Motorcycle mechanics and learned her "boik of regulated charges" did not exist. She again became histile when I further attempted to explain we waited for the repairs and watched the clock as the two bikes sat idle for anout two hour mid repair. Her time she provided differs from the receipt we have in hand and even more from the actual time. As she stated, the employees involved are no longer employed as I understand, one was accused of skimming off the books. They were eager and willing and did in fact take our money. I think we have a right to the return of funds collected. Further, I did not threaten to go to the Revdex.com, I told I had contacted Revdex.com. This woman has turned the facts in an attempt to deny payment furthering my original complaint of fraudulent business practices.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Due to the criminal and civil cases pending against the consumer's spouse, Indian Motorcycle of Albuquerque is unable to respond in too much detail to this complaint. In response to the concern on the Mechanic's Lien, Indian Motorcycle of Albuquerque does not have a lien on the bike in...

question. 1. We can say that although the consumer is the registered owner of the vehicle, her husband was the primary operator of the motorcycle. The consumers husband worked here and authorized all the work done on the bike. We do in fact have documentation that can be provided during discovery to the consumers lawyer when this case goes to trial. 2. The original invoices will also be provided during the discovery process. However, the consumer has already received every estimate showing what the RO would have been had the original not be manipulated by the consumer's husband. I provided them as estimates rather than touching the original invoice as to leave them intact with 100% of electronic footprint provided by the consumer's husband electronic user ID. 3. All receipt of money would have been provided to the consumer upon payment of the original RO's. When the case goes to court, there will be a line item on the original RO showing the payment amount. 4.Corrospondence was done via email in regards to the outstanding balance, therefore the consumer has a copy of all the communication. 5. There was no $1500 rebate during the time of the purchase of that particular bike, it was a $750 parts and accessorily rebate that was shown on the Buyers Order for the financing of the bike. That being said, the consumer should have copies of the paperwork in her financing papers. If you have any further questions about this matter or if you feel I have not addressed something, please contact me. Thank you, Denise W[redacted]Operations Manager    Indian Motorcycle of AlbuquerqueDirect ###-###-####Fax ###-###-####

Complaint: [redacted]
I am rejecting this response because:I maintain that Indian Motorcycle of Albuquerque is still
using deceptive methods to conduct their business. NM Statutes Section 57-12-2 defines
“unfair or deceptive trade practice” as a false or misleading written statement
or other representation of any kind knowingly made in connection with goods or
services, which may, tends to, or does deceive or mislead any person. Denise
W[redacted]’s claim that they do “not have a lien on the bike in question” is
suspect since they delivered a Notice of Mechanics Lien on December 23, 2015
and are still in the mandatory waiting period. I am left to wonder if Mrs.
W[redacted] is relying on a technicality to misconstrue her response. I have yet to
receive any formal notice nor communication that they have decided not to
pursue the lien.
Mrs. W[redacted]’s statement in paragraph #2 that I have “received
every estimate showing what the RO would have been had the original not
be manipulated” is false. In fact, by her own admission in previous
communication dated August 27, 2015 and September 3, 2015, she has purposely added
product belonging to another customer. By her own volition she is able change original RO's or create an estimate, add
items arbitrarily, and expect her documents to be accepted
as valid. Her statement is a contradiction and goes back to unfair or deceptive
trade practices to deceive or mislead any person.
As for the $750 rebate, I did review my financing documents and
listed is a $750 “Cash Down Payment”. In the line item “Customer Rebate” there
is no value given. Also, upon further inspection of my financing documents, I
see an $809.98 charge for Dealer Added Options (Kit-Exhaust, Stage 1, 50, Tour,
Chr, Kit-Tip, Exhaust). I am certain this product was never added to the
motorcycle and yet, nowhere in Mrs. W[redacted]’s estimates is there a credit for
this amount. Again, Mrs. W[redacted]’s documents are deceitful and misleading.
Not only has Mrs. W[redacted] purposely created and provided false
documentation she has neglected to account for payments made and inventory adjustments.
Therefore, her deception falls within the definition of fraud and is, in itself,
worthy of criminal and civil action. 
Regards,
[redacted]

01/18/2017 Complaint #[redacted] Customer called on 01/10/2017 (apparently after this complaint was already made to the Revdex.com), said that he had spoken to people in the past about being overcharged for labor on a repair order done in September of 2015. The customer had 3 Jobs done on two bikes, an...

exhaust to one motorcycle with a job total of 4 hours, and handlebar job with 6 hours of labor and an exhaust to another bike for 3 hours of labor, These jobs were quoted along with many other jobs they were thinking about doing according to our mechanic whom was here at the time of the jobs. During our phone conversation Mr. [redacted] said that he was told many months later that we would credit him 4 hours of labor. I have found no notation of this in the system, but out of kindness I decided that I would honor that statement. I Informed the customer that I would credit his account $372.00 and that I would send him whatever merchandise via mail that he chose to spend with that credit. He was pleased with the outcome and I apologized for any inconvenience that it may have caused. I made a notation in the system, informed all employees or this conversation and created a credit in his name within our system that he could use when he called in. I even told him I would be happy to handle the transaction personally so that he did not have to go through any more undue delay. I also informed him that the people that he had spoken to in the past were no longer with the company and that is why no one in my staff knew of any such promise made in the past and that without documentation there was no way to prove this. The jobs were charged at standard job rates and they were not over charged but that to satisfy our customer and hopefully rebuild the relationship, I would credit this money to him. We left the phone call pleasantly and I believed this matter to be closed. On Saturday January 14th, I received a phone call from the spouse of the customer and was told that, although she realized her husband and I had come to an agreement, she had come into some medical issues and wanted a check sent to her immediately. I apologized for any inconvenience but explained that this was an instore credit that I was issuing and would not send any funds via check to them. I made this as a curtesy and the funds would have to be spent in store. Mrs. [redacted] then proceed to become angry, irate and rude. She threatened to go to the Revdex.com and said that we were overcharging our customers and that our job rates were nothing but a guideline that we could change if we saw fit. I informed her that I was doing this credit as a curtesy, that all customers are charged the same rates and she began to tell me that she was never quoted any price before agreeing to have the work done. I do not believe that for one minute and after speaking to my technician found out that they went around and around with many different options of things they wanted done to their bike and quoted them many jobs. She was rude and unreasonable during our conversation and apparently she has been that way to every person she has spoken to since the beginning.I am under no obligation to issue any credit to this customer but I will honor what I said. If Mr. [redacted] would like to use his credit, it will still be available to him. He currently has loyalty points to add to the credit, but they expire 1 year from the date they were acquired. Once they expire they are gone and will not add any funds to the existing credit as they have had a year to use loyalty points and have not. Loyalty points are a reward system given to customers to thank them for shopping with us and have no cash payout value. They are issued in the form of coupons to be used at this dealership within one year of accumulation. I have done everything that I can to satisfy the customers and I refuse to be spoken to or treated badly, we will only deal with Mr. [redacted] going forward. In conclusion, we have worked with Mr. [redacted] and will honor our offer of a $372 credit to be used In store only. The credit was a curtesy and we were under no obligation to issue one based on the work done.

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Address: 4509 Alameda Blvd NE, Albuquerque, New Mexico, United States, 87113-1646

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