Good afternoon- Thank you for giving us details on your most recent web site purchase and I apologize that we were not able to provide a better shopping experience for you I spoke with our E-commerce Logistics Specialist, Alejandria R [redacted] , who was able to provide more details on your transaction She relayed that you purchased a pair of earrings on February 23, 2016, but the items were backordered She then attempted to find another pair, but after establishing that another comparable pair could not be provided, she completed a refund on February 26, After processing the refund, MsR [redacted] received an E-mail where you communicated that the shipping fee of $had not been refunded to you Upon notification, she immediately processed a refund of the shipping fee to your PayPal account We understand and sympathize with your frustration, as your shipping fee should have been processed with the original refund Please accept my apologies for your inconvenience, and also my assurance that this was human error, not company policy If the information that I have supplied is in any way incorrect, or I can be of any further assistance, please contact me directly at [redacted] , so I can resolve this situation to your satisfaction
Good afternoon- Thank you for giving us details on your most recent web site purchase and I apologize that we were not able to provide a better shopping experience for you I spoke with our E-commerce Logistics Specialist, Alejandria R [redacted] , who was able to provide more details on your transaction She relayed that you purchased a pair of earrings on February 23, 2016, but the items were backordered She then attempted to find another pair, but after establishing that another comparable pair could not be provided, she completed a refund on February 26, After processing the refund, MsR [redacted] received an E-mail where you communicated that the shipping fee of $had not been refunded to you Upon notification, she immediately processed a refund of the shipping fee to your PayPal account We understand and sympathize with your frustration, as your shipping fee should have been processed with the original refund Please accept my apologies for your inconvenience, and also my assurance that this was human error, not company policy If the information that I have supplied is in any way incorrect, or I can be of any further assistance, please contact me directly at [redacted] , so I can resolve this situation to your satisfaction