Indian River National Bank

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] did credit my [redacted] account of $ Everything turned out satisfactory Sincerely, [redacted] My response to MsL [redacted] as follows:*une 29, MsMargie L***Director of Sales [redacted] Adventures [redacted] ***Email: [redacted] Re: Revdex.com Complaint /Refund request ID # [redacted] Aloha MsL***!I’m sorry that I have missed your telephone call to me I have *ust arrived home from work I returned your call and left a message.I would like to thank you for your understanding and your sense of fair play in rectifying this situation I originally booked the cruise to help celebrate my sister’s 56th birthday Plus it was her first time in Hawaii, so I wanted to make things memorable for her So believe me, we definitely wanted to make the cruise But I thank you again for understanding our plight.But regardless of this one blemish, my sister and I did en*oy our visit to Hawaii and look forward to visiting in the future Maybe then, we’ll be able to book another dinner cruise with your company, this time with a more positive outcome.I look forward to hearing from [redacted] soon regarding my refund of $ And I thank you once again, MsL*** God bless you Mahalo!!! Sincerely, [redacted] * [redacted] *** [redacted] , [redacted] Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   [redacted] did credit my [redacted] account of $224.04.  Everything turned out satisfactory.
Sincerely,
[redacted] My response to Ms. L[redacted] as follows:*une 29, 2015 Ms. Margie L[redacted]Director of Sales [redacted] Adventures[redacted]Email:  [redacted] Re:  Revdex.com Complaint /Refund request ID #[redacted]Aloha Ms. L[redacted]!I’m sorry that I have missed your telephone call to me.  I have *ust arrived home from work.  I returned your call and left a message.I would like to thank you for your understanding and your sense of fair play in rectifying this situation.  I originally booked the cruise to help celebrate my sister’s 56th birthday.  Plus it was her first time in Hawaii, so I wanted to make things memorable for her.  So believe me, we definitely wanted to make the cruise.  But I thank you again for understanding our plight.But regardless of this one blemish, my sister and I did en*oy our visit to Hawaii and look forward to visiting in the future.  Maybe then, we’ll be able to book another dinner cruise with your company, this time with a more positive outcome.I look forward to hearing from [redacted] soon regarding my refund of $224.04.  And I thank you once again, Ms. L[redacted].  God bless you.  Mahalo!!! Sincerely, [redacted] [redacted]Email:  [redacted]

From: [redacted] Sent: Wednesday, July 01, 2015 3:59 PM To: [redacted] Cc: Info Subject: Revdex.com of Hawaii, Inc. FILE # [redacted]   June 29, 2015   Mr. [redacted] – [redacted], **  [redacted]...

  Re:  Revdex.com Complaint /Refund request ID #[redacted]   Aloha Mr. [redacted]!   I am sorry I was unable to reach you by telephone.  I hope to connect with you soon.  However, in the meantime, I would like to reply to your Revdex.com complaint ID # [redacted] and rectify this situation immediately.   First of all, thank you for your June 11, 2015 [redacted] Sunset Buffet Dinner [redacted].  [redacted] Adventures strives to provide our customers with the best possible service, and when we fail to meet expectations, it is important for us to know so we can take actions to address the situation at hand prevent any future occurrences.   Our management team takes customer service seriously and truly regrets this situation.  [redacted] has worked with our company, selling our tours for many years.  We typically have a strict refund policy, however, given your unique situation, we would have gladly worked with them to provide you a full refund and/or re-booked your dinner cruise.    Your comments have been researched thoroughly and necessary actions taken to ensure we learn from the mistakes that were made.   On behalf of [redacted] Adventures, I sincerely apologize for the situation.  Please expect a full refund from [redacted].  Should you have any questions, or if I may be of further assistance, please don’t hesitate to contact me at [redacted].   I hope you & your sister took home wonderful memories of Hawaii and return to our islands in the future.   Sincerely, Margie L[redacted] Director of Sales    Cc:  [redacted] - Revdex.com of Hawaii, Inc.