Indiana Beach advertises reload able "cool cash" cards that can be reloaded online However they are not reloadabe online I have left messages times with the office to get help and sent an email online for help I can't get help If I go to Indiana Beach strictly to reload the card they want to charge me $to get in to reload a card they advertise you can do online
From talking with hotel personnel no one remembers speaking with Ms*** about her complaintWe have several guest service people working the front desk at the parkSince it's been almost months from her visit the person she talked with may very well not be employed any longer with accommodations We strive very diligently to resolve guest issues as they ariseAlthough we do not issue refunds for accommodations we do try to resolve complaints by other means once it's brought to management's attentionIf Ms [redacted] would like to contact me to discuss her stay at Indiana Beach I would welcome her callRegards, [redacted] Vice President Marketing Indiana Beach Resort E Indiana Beach RD PO Box
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We were not told that that there were no refunds for early departureWhen we took our issue to the front desk, the gentlemen we spoke with apologized but advised us that we would have to contact customer care in New York because they could not do anything from the Indiana site Additionally, we did not stay at the campground, we stayed at the Inn
Per our cancellation policy we are unable to offer a refund back for this reservationHowever due a situation beyond our control, we have already moved their reservation to 2016, which our guest agreed to originallyWe also offered to upgrade them to a different rental unit for the duration of their stay at no additional chargeIncluded Is a copy of the confirmation for their reservationIf you have any additional questions please contact us back at 866-617-Thank you Sincerely, Indiana Beach Customer Care 866-617-
Guest was told no refunds for early departureBeing that it is a campground we cannot get rid of every bugIf you need any further information please let me know Thank you, Customer Care
Indiana Beach advertises reload able "cool cash" cards that can be reloaded online However they are not reloadabe online I have left messages times with the office to get help and sent an email online for help I can't get help If I go to Indiana Beach strictly to reload the card they want to charge me $to get in to reload a card they advertise you can do online
From talking with hotel personnel no one remembers speaking with Ms*** about her complaintWe have several guest service people working the front desk at the parkSince it's been almost months from her visit the person she talked with may very well not be employed any longer with accommodations We strive very diligently to resolve guest issues as they ariseAlthough we do not issue refunds for accommodations we do try to resolve complaints by other means once it's brought to management's attentionIf Ms [redacted] would like to contact me to discuss her stay at Indiana Beach I would welcome her callRegards, [redacted] Vice President Marketing Indiana Beach Resort E Indiana Beach RD PO Box
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We were not told that that there were no refunds for early departureWhen we took our issue to the front desk, the gentlemen we spoke with apologized but advised us that we would have to contact customer care in New York because they could not do anything from the Indiana site Additionally, we did not stay at the campground, we stayed at the Inn
Per our cancellation policy we are unable to offer a refund back for this reservationHowever due a situation beyond our control, we have already moved their reservation to 2016, which our guest agreed to originallyWe also offered to upgrade them to a different rental unit for the duration of their stay at no additional chargeIncluded Is a copy of the confirmation for their reservationIf you have any additional questions please contact us back at 866-617-Thank you Sincerely, Indiana Beach Customer Care 866-617-
Guest was told no refunds for early departureBeing that it is a campground we cannot get rid of every bugIf you need any further information please let me know Thank you, Customer Care