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Indiana First Bank

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Indiana First Bank Reviews (2)

Review: [redacted] called and spoke with [redacted] about opening a [redacted] checking account on November 05, 2014. He was told that he could open the account in person or online. He chose to open the account online. [redacted] received an acknowledgement of his account request on November 05, 2014 after applying for the account online. He received an email correspondence from [redacted] on the same day asking for a copy of his identification for identity verification. [redacted] faxed over the requested information (e.g. driver license and passport) on November 07, 2014. He received an email correspondence regarding his account status on November 12, 2014 stating that the account could not be opened. [redacted] stated that it was because his address on his driver license was outside the bank's service area. When [redacted] called about the account, he was not told that he had to have a local driver license. He was told that as long as he lived in the bank's service area he could apply for the account. The policies and agreement did not say that [redacted] had to have a local driver license. [redacted] apparently does not know about and has never had a passport. A passport does not lists an address on it. It has the place of birth on it which does not necessarily rquatesfDesired Settlement: [redacted] cannot be denied an account due to the reasons outlined end in the email correspondence received by [redacted] from [redacted] due to the fact that he was not told of this matter prior to applying for the account.

Review: I had a 5 year certificate of deposit at this institution that was to mature on 12-26-2013. The annual percentage yield on the certificate was 3.10%. The bank closed this account on 10-4-2013 and sent me check. The current annual percentage yield is 1.65%. The bank claims that they have the authority to close this account early. This represents a deceptive marketing practice.Desired Settlement: I am requesting that the account be reopened.

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Description: BANKS

Address: 935 Philadelphia Street #1, Indiana, Pennsylvania, United States, 15701

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