December 1, Dear [redacted] : We are writing in regards to [redacted] ***’s complaintHis complaint has been completely resolved as we advised him when he returned the product that he ordered incorrectlyAt Indiana Floor, Incwe take complaints seriously and remained in touch with [redacted] throughout the processHe was well aware that we were waiting on the manufacturer for a refund and refused to pay the restocking charge or freight for the return of his mistakeWe ate the cost of the restocking and freight on these special order goods.We consider the claim resolved.Sincerely,Mark CDirector of Finance & Credit
December 1, Dear [redacted] : We are writing in regards to [redacted] ***’s complaintHis complaint has been completely resolved as we advised him when he returned the product that he ordered incorrectlyAt Indiana Floor, Incwe take complaints seriously and remained in touch with [redacted] throughout the processHe was well aware that we were waiting on the manufacturer for a refund and refused to pay the restocking charge or freight for the return of his mistakeWe ate the cost of the restocking and freight on these special order goods.We consider the claim resolved.Sincerely,Mark CDirector of Finance & Credit