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Indiana Foundation Service

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Indiana Foundation Service Reviews (9)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Attached email shows additional issues that need to be addressedI accept the General Manager, Jeff R***l's response with the additional concerns addressedThank you for the assistanceRegards, [redacted] ***

Once Indiana Foundation Service became aware of Ms***’s recent dissatisfaction, General Manager, Jeff R***, contacted Ms***Indiana Foundation and Ms [redacted] have scheduled the remainder of the work completion for May 2, Indiana Foundation Service will continue to communicate with Ms [redacted] regarding project details

Jeff R***l, Indiana Foundation Service Manager, spoke to Ms*** Oct 13th regarding her concernsPending weather conditions, Ms*** is scheduled to have windows and well covers replaced by Oct28thIndiana Foundation Service will continue to communicate with Ms*** regarding
project details to ensure her complete satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me MrR*** was very helpful and very professional I am confident that he has presented a plan that will correct the issues I am very grateful for his attention and unless something changes will consider this matter resolved
Regards,
*** ***

After becoming aware of Mr***’s dissatisfaction through the Revdex.com on, Indiana Foundation Services General Manager, Jeff R***, contacted Mr*** via email, May 24,2017, to discuss his concerns furtherFrom that conversation, IFS and Mr*** agreed, a site assessment was needed to
determine the full scope of any corrective actionMrR*** plans to revisit Mr***’s property on June 1, and will update the Revdex.com regarding its steps towards a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
Helen ***

This customer hired us to perform the work at their residence. We began that work on 10/12/15 and continued working at their residence until 10/14/15 when the work was completed. We had our very experienced crawl space foreman who had at that time been with our company for a little over 13 years...

heading up this project. Since this project had been completed Eric has been terminated from our company due to the lack of customer service he was providing to our great customers. It is with great regret that I have to say this but Mr. and Mrs. *** were part of Eric’s “wrath” prior to us parting ways. On that same note our sales member Dave *** who was the *** sales rep has moved on to pursue other interest with another company elsewhere. On 11/5/15 Chuck B*** ( our production manager ) was asked to go to the *** residence to have a meeting with Mr. ***. Chuck met with this customer and had come to an agreement to start the project over and come to a resolve that this customer could live with. I know this customer said at the end of their letter that they would have trouble trusting our company to make the adjustments to make this project something to be proud of. What I would say to this is that our company is a great company with a fantastic reputation that has carried us and allowing us to grow to the number one company in this state that does what we do for over 20 years. I hate to admit this but I can say we are having some growing pains but what sets our company apart from others is our customer service and our pride in making things right with our customers no matter the amount of time needed to do so. I’m asking that the *** let us resolve this by rebuilding this project to their satisfaction as long as it is within our original scope of proposed work with the exception of a crawl space dehumidifier which will be given to the *** at no charge. I would absolutely recommend every crawl space have a dehumidifier and again not to make excuses the fact that Dave didn’t recommend this to this customer is an shame.  I’m aware that there are some issues with the quality of products that most companies use but the products ( jacks ) that are installed in their crawl space are purchased from our suppliers and someone would be very hard pressed to by these items anywhere but our supplier. Lastly, I would like the opportunity to meet with the *** for a visit with my production manager in tote to come to an amicable resolve and show this customer what we are really like to work with. I feel we can make this customer happy and it is my intention to do so given the opportunity.       Jeff R*** General Manager Indiana Foundation Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Attached email shows additional issues that need to be addressed. I accept the General Manager, Jeff R[redacted]l's response with the additional concerns addressed. Thank you for the assistance. Regards,
[redacted]

Once Indiana Foundation Service became aware of Ms. [redacted]’s recent dissatisfaction, General Manager, Jeff R[redacted], contacted Ms. [redacted]. Indiana Foundation and Ms. [redacted] have scheduled the remainder of the work completion for May 2, 2017. Indiana Foundation Service will continue to communicate with...

Ms. [redacted] regarding project details.

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Address: 624 N Front Street, Whiteland, Indiana, United States, 46184-9485

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