Indiana Neuroscience Associates

This compliant is valid and I have already written off the amount of $as requested I also left a message for the patient in question informing her that this has been written off I left my contact information as well in the case the patient would like to discuss further Thank you, Holly [redacted] ( Practice Manager) Indiana Neuroscience Associates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

The above complaint was received by Indiana Neuroscience Associates, Incon August 20, 2015.Indiana Neuroscience Associates, Incdoes have a cancellation policy requiring that appointments be cancelled with at least a hour notice or be subject to a cancellation fee (see policy below)
There are times, due to extenuating circumstances such as illness that this fee is waived as a courtesy for our patients.NO SHOW/LATE CANCELLED APPOINTMENTSIt is our office policy to charge $(at the discretion of the provider) for EACH follappointment missed or not cancelled with at least hours advance notice There is a $charge for new patients, procedure, or test appointments missed or not cancelled with at least hour advanced notice Payment will be due within days of the missed/late-cancelled appointment or at your next visit whichever occurs first Multiple missed or late-cancelled appointments may result discharge from our practice.Upon investigation of Ms*** complaint it would have been appropriate to not charge her a cancellation fee Due to the delay in Ms*** account being corrected our procedure of account review has been reviewed and updated to allow a faster response time to patient inquiries.Ms*** account was corrected on August 17, to correctly reflect a cancelled appointment at no charge I have requested a refund for Ms*** in the amount of $25.00.Respectfully, Paula H***Revenue Cycle Manager

This compliant is valid and I have already written off the amount of $25.00 as requested.   I also left a message for the patient in question informing her that this has been written off.   I left my contact information as well in the case the patient would like to discuss...

further.   Thank you, Holly [redacted] ( Practice Manager)   Indiana Neuroscience Associates

The above complaint was received by Indiana Neuroscience Associates, Inc. on August 20, 2015.
Indiana Neuroscience Associates, Inc. does have a cancellation policy requiring that appointments be cancelled with at least a 24 hour notice or be subject to a cancellation fee.  (see policy...

below) There are times, due to extenuating circumstances such as illness that this fee is waived as a courtesy for our patients.NO SHOW/LATE CANCELLED APPOINTMENTS
It is our office policy to charge $25.00 (at the discretion of the provider) for EACH follow-up appointment missed or not cancelled with at least 24 hours advance notice.  There is a $50.00 charge for new patients, procedure, or test appointments missed or not cancelled with at least 24 hour advanced notice.  Payment will be due within 10 days of the missed/late-cancelled appointment or at your next visit whichever occurs first.  Multiple missed or late-cancelled appointments may result discharge from our practice.
Upon investigation of Ms. [redacted] complaint it would have been appropriate to not charge her a cancellation fee.  Due to the delay in Ms. [redacted] account being corrected our procedure of account review has been reviewed and updated to allow a faster response time to patient inquiries.
Ms. [redacted] account was corrected on August 17, 2015 to correctly reflect a cancelled appointment at no charge.  I have requested a refund for Ms. [redacted] in the amount of $25.00.
Respectfully,
 
Paula H[redacted]
Revenue Cycle Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

This compliant is valid and I have already written off the amount of $25.00 as requested.   I also left a message for...

the patient in question informing her that this has been written off.   I left my contact information as well in the case the patient would like to discuss further.   Thank you, Holly [redacted] ( Practice Manager)   Indiana Neuroscience Associates