Thank you for bringing this issue to our attention. [redacted] did speak to Attorney [redacted] on one occasion and did email him. She and [redacted] thought the issue had been resolved. We wish Attorney [redacted] had addressed this issue with [redacted] prior to starting the fence job instead of after the fact....
They could have come to an agreement at that time. I recently heard about this matter and found Attorney [redacted] did have a signed contract where he agreed to pay Vista Fence to remove and haul away the existing fence. While speaking to [redacted] and the installers I discovered Attorney [redacted] had an issue with two large trees and brush pushing on the fence causing the fence to be damaged. The brush had grown through the fence making it hard to remove with out taking the fence with it. Attorney [redacted] was advised, by [redacted] to have his trees and brush removed prior to us installing the new fence. The tree service Attorney [redacted] used had to demolish part of the fence in order to get the trees and the brush out. They did remove about 80% of the fence panels and stacked them in the yard for Vista Fence to pick up, load and take for disposal. The panels, which were left in the ground, were removed by Us. The labor bid to remove the fence was $.50 per foot for a total of $42.00. Since Attorney [redacted] only paid for his half of the good neighbor fence we calculate his demolition charge is $21.00. We feel $20.00 would be more than appropriate since we did have to pick up the stacked fence and haul it away along with the portion of the fence we removed. Please let us know if $20.00 will resolve this issue. Respectfully, [redacted] Vista Fence Co., Inc.
Good morning, Please take a moment to look through this complaint, as we have responded and spoke with someone at Revdex.com. Prior to sending out a refund we reached out to Revdex.com and advised them we still have yet receive an acknowledgement of the consumer to agree to the terms given. Once doing so we will issue the refund, should you have any questions please feel free to contact us directly. Please I urge you to review your record of response, and calls we have made to the Revdex.com in regards to this complaint. We would like to have this matter solved as quickly as possible. [redacted]
Good morning, We have resolved this issue directly with our customer on July 2, 2016. We recently spoke to him on Monday July 11.2016 and we were informed he would retract the complaint. Overall, this issue has been resolved and we have thanked the customer for business and appreciate the...
opportunity. Best Regards, [redacted] Vista Fence Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
still waiting!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi, still awaiting the promised $41 rebate from the business
Thank you for bringing this issue to our attention. [redacted] did speak to Attorney [redacted] on one occasion and did email him. She and [redacted] thought the issue had been resolved. We wish Attorney [redacted] had addressed this issue with [redacted] prior to starting the fence job instead of after the fact....
They could have come to an agreement at that time. I recently heard about this matter and found Attorney [redacted] did have a signed contract where he agreed to pay Vista Fence to remove and haul away the existing fence. While speaking to [redacted] and the installers I discovered Attorney [redacted] had an issue with two large trees and brush pushing on the fence causing the fence to be damaged. The brush had grown through the fence making it hard to remove with out taking the fence with it. Attorney [redacted] was advised, by [redacted] to have his trees and brush removed prior to us installing the new fence. The tree service Attorney [redacted] used had to demolish part of the fence in order to get the trees and the brush out. They did remove about 80% of the fence panels and stacked them in the yard for Vista Fence to pick up, load and take for disposal. The panels, which were left in the ground, were removed by Us. The labor bid to remove the fence was $.50 per foot for a total of $42.00. Since Attorney [redacted] only paid for his half of the good neighbor fence we calculate his demolition charge is $21.00. We feel $20.00 would be more than appropriate since we did have to pick up the stacked fence and haul it away along with the portion of the fence we removed. Please let us know if $20.00 will resolve this issue. Respectfully, [redacted] Vista Fence Co., Inc.
Good morning, Please take a moment to look through this complaint, as we have responded and spoke with someone at Revdex.com. Prior to sending out a refund we reached out to Revdex.com and advised them we still have yet receive an acknowledgement of the consumer to agree to the terms given. Once doing so we will issue the refund, should you have any questions please feel free to contact us directly. Please I urge you to review your record of response, and calls we have made to the Revdex.com in regards to this complaint. We would like to have this matter solved as quickly as possible. [redacted]
Revdex.com:
Please cancel my complaint.We have worked out a solution with the company
Regards,
[redacted]
Good morning, We have resolved this issue directly with our customer on July 2, 2016. We recently spoke to him on Monday July 11.2016 and we were informed he would retract the complaint. Overall, this issue has been resolved and we have thanked the customer for business and appreciate the...
opportunity. Best Regards, [redacted] Vista Fence Co.
Thank you for the acknowledgement, we will cut a check and send it out to you by weeks end. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
still waiting!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hi, still awaiting the promised $41 rebate from the business