Indiana Truck Salvage

Initial Business Response / [redacted] (1000, 11, 2015/09/30) */ September 30, ATTN: [redacted] Resolutions Specialist RE: Case # [redacted] Mr [redacted] purchased a motor for a Ford pickup from Indiana Truck Salvage Engine was installed, at a later date Mr [redacted] contacted Indiana stated that there was a problem We instructed him to bring the truck in to diagnose the problem He brought the truck to IndianaHe stated that the motor did not "sound" right to him and lacked power We had our tech drive the truck with Mr [redacted] Our tech stated that the motor seemed fine and ran fine and had appropriate power At that point manager discussed finding with Mr [redacted] He began irate at that time and leftWe feel we provided Mr [redacted] with a quality part and see there are no issues with the motor At this time Mr [redacted] is still driving the pickup without any issues as far we know Sincerely, Dino Napier - General Manager Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept their response because at the motor is no good I took it to the mechanic he said the lifters need to be replace I took the diagnosis to chuck at the beginning of September I even took a video of the noise the truck makes and showed it to him and he aristocrat a way that the motor is no good now I'm a very busy man if the motor was good I wouldn't be wasting my time as Iwill have to pay someone to either fix the motor or replace fix besides if it has warranty I don't see what's the big deal they should just replace it even the owner if you want to sue me go right ahead so that's my next step thank you

Initial Business Response /* (1000, 11, 2015/09/30) */
September 30,
ATTN: *** *** Resolutions Specialist
RE: Case # *** *** ***
Mr*** purchased a motor for a Ford pickup from Indiana Truck Salvage
Engine was installed, at a later date Mr
*** contacted Indiana stated that there was a problem
We instructed him to bring the truck in to diagnose the problem
He brought the truck to IndianaHe stated that the motor did not "sound" right to him and lacked power
We had our tech drive the truck with Mr***Our tech stated that the motor seemed fine and ran fine and had appropriate power
At that point manager discussed finding with Mr***
He began irate at that time and leftWe feel we provided Mr*** with a quality part and see there are no issues with the motor
At this time Mr*** is still driving the pickup without any issues as far we know
Sincerely,
Dino Napier - General Manager
Initial Consumer Rebuttal /* (3000, 13, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept their response because at the motor is no good I took it to the mechanic he said the lifters need to be replace I took the diagnosis to chuck at the beginning of September I even took a video of the noise the truck makes and showed it to him and he aristocrat a way that the motor is no good now I'm a very busy man if the motor was good I wouldn't be wasting my time as Iwill have to pay someone to either fix the motor or replace fix besides if it has warranty I don't see what's the big deal they should just replace it even the owner if you want to sue me go right ahead so that's my next step thank you

Initial Business Response /* (1000, 11, 2015/09/30) */
September 30,
ATTN: *** *** Resolutions Specialist
RE: Case # *** *** ***
Mr*** purchased a motor for a Ford pickup from Indiana Truck Salvage
Engine was installed, at a later date Mr
*** contacted Indiana stated that there was a problem
We instructed him to bring the truck in to diagnose the problem
He brought the truck to IndianaHe stated that the motor did not "sound" right to him and lacked power
We had our tech drive the truck with Mr***Our tech stated that the motor seemed fine and ran fine and had appropriate power
At that point manager discussed finding with Mr***
He began irate at that time and leftWe feel we provided Mr*** with a quality part and see there are no issues with the motor
At this time Mr*** is still driving the pickup without any issues as far we know
Sincerely,
Dino Napier - General Manager
Initial Consumer Rebuttal /* (3000, 13, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept their response because at the motor is no good I took it to the mechanic he said the lifters need to be replace I took the diagnosis to chuck at the beginning of September I even took a video of the noise the truck makes and showed it to him and he aristocrat a way that the motor is no good now I'm a very busy man if the motor was good I wouldn't be wasting my time as Iwill have to pay someone to either fix the motor or replace fix besides if it has warranty I don't see what's the big deal they should just replace it even the owner if you want to sue me go right ahead so that's my next step thank you