Indiana Utilities Corp.

Indiana Utilities Corporation, [redacted] Indiana Utilities deals with many such situations at the beginning of the heating seasonOur Company states to each customer what is owed and the options that are available to each customerWe reserve that right to enter into a pay agreement or not based on the information given to us by the customerWe would like to state that we have the right to Collect in full any and all unpaid balance due and a security deposit for future billings balanceWhen entering into these discussions with customers most are unhappy and angry with usMost do not feel they are being treated fairly or with consideration to their personal issuesWe also have to inform the customer what any agreement means and that if they break the agreement their service will be disconnect once more and then reconnection fees will be in effectWe also have to educate the customer what funds they receive from the state can and cannot be used for and that if they have not received confirmation that they will get money we cannot make an agreement based on funds they "may or may not receive".We also request all names be removed from the customer's letter[redacted]

Indiana Utilities Corporation,[redacted]Indiana Utilities deals with many such situations at the beginning of the heating season. Our Company states to each customer what is owed and the options that are available to each customer. We reserve that right to enter into a pay agreement or not based...

on the information given to us by the customer. We would like to state that we have the right to Collect in full any and all unpaid balance due and a security deposit for future billings balance. When entering into these discussions with customers most are unhappy and angry with us. Most do not feel they are being treated fairly or with consideration to their personal issues. We also have to inform the customer what any agreement means and that if they break the agreement their service will be disconnect once more and then reconnection fees will be in effect. We also have to educate the customer what funds they receive from the state can and cannot be used for and that if they have not received confirmation that they will get money we cannot make an agreement based on funds they "may or may not receive".We also request all names be removed from the customer's letter.[redacted]
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