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Indianapolis Concrete Reviews (1)

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The response from the company contains several statements that are not true.? First, the company is making this sound like we have been demanding and troublesome which could not be further from the truth.? ? After the initial installation, Josh came out and agreed that the concrete didn't look good and felt that the first best option was to power wash and reseal the concrete.? He sent out a couple of guys to do this and his own statement said that they put down a water based sealer so that the color would not change.In following the wording in his statement, this water based sealer ran down the porch causing the long ugly gray stains that dripped down the porch.? I am confused as to how the "clear sealer" didn't change the color on the sidewalk which is what we had stressed all along, but this same sealer stained the porch so badly.? ? We were always told by the various people who came out (only after we called the office several times), that gray sealer was the only option and we didn't want the sidewalk and porch to be a darker color.? We were told that they would the whole job, and we verbalized we felt that was too drastic and expensive to them, (many would have jumped right on that), and always have tried to work out a solution best for both parties.? I told William and the other guy during the last visit that of course I didn't like the dark gray patch on the hole on the sidewalk and was disappointed, but willing to live with it.Regarding William and the other person who were at our home during the last visit (again at our calling), they came out and started power washing the porch and my husband stopped them from continuing onto the sidewalk.? They then told Mr [redacted] they had another job to do and left for the entire day and didn't return until well after 5:00.? ? At that time, they wire brushed the porch, and said they would come back and do an overlay on the face of the porch only.? We agreed that would be ok, but they never said when they would be back, and days later, no one from the company had called to make arrangements to do this.The company has failed to mention that we have in fact been quite amicable? during this process.? Had the same person come out each time to see the completion through, rather than sending out different people who were throwing out different options to us each time, this lengthy process could well have been avoided.? ? As it stands now, I don't know if our sidewalk and porch are sealed at all, (I'm hoping the statement about the water based sealer being put down on the sidewalk is true as I wasn't there, and Mr [redacted] didn't hover)? We just want the face of the porch finished and sealed and assurance that the sidewalk is sealed.? ? Regards, [redacted]

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Address: 5363 W 86th Street, Indianapolis, Indiana, United States, 46268-1501

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