Good morning-Ms [redacted] has not been billed multiple deposits at the same time, when her service was ended the deposit was applied to the account balance Once service was reconnected into an account in her name, the deposit was rebilled A security deposit was warranted on Ms***'s account per Indiana Administrative Code IAC 4-1-Creditworthiness of customers; deposits; refunds Once an account has received consecutive disconnect notices, disconnect notices in a month period, or the service has been disconnected for non-payment; a security deposit is required per this rule This is not an IPL rule but a rule that all Indiana Electric Utilities are required to follow Based on Ms***'s account history and having disconnect notices in 4/4/14, 6/5/14, 10/6/14, 1/7/15, and 3/5/along with services being disconnected on 4/3/the deposit will remain on the account The deposit will also earn interest of 6% if held for more than months.Sincerely,David F*Manager, Customer Revenue ServicesIndianapolis Power & Light Company
[redacted] ended service in her name on 9/20/at [redacted] ***, account # [redacted] with a unpaid bill of $ [redacted] started service at [redacted] Drive on 10/17/ [redacted] called in on 12/2/and stated that she was calling for her boyfriend and was requesting a payment extensionShe was informed at this time that the account was in [redacted] 's name and she was not authorized on the accountShe stated that she would just have him call [redacted] did not mention that the service should not be in his name [redacted] called back from the same number that day and asked for a payment extension; his request was denied due to his account already being on a long-term payment extensionThe initial agreed upon payment was not received and the payment extension defaulted on 12/08/On 12/3/ [redacted] called in and asked how much it would be to get the lights turned on at her new placeShe would not give the address of the new location but gave the representative the information for her previous accountThe rep confirmed that she was attempting to get service turned on at a new address, and [redacted] respond yes that she had been there a couple of months, but she wanted to get it put into her nameOur representative gave her the balance of her old address [redacted] asked if that is all that would be required to get the service put into her nameOur representative responded that if everything checked out at the new address, she could pay half of her old balance upfront to get services put into her name and the rest could be billed on a payment extension along with the security deposit [redacted] stated in this phone call that she had energy assistance in February and was going to wait until then to get the bill put into her nameOn 12/10/she called again and when asked if we were speaking with Mr [redacted] , she stated that we were speaking to his fiancéShe was informed that any extension would have to be done through the automated system but we couldn't go into any more detail as the service was only in his name On 12/26/ [redacted] called back again regarding making a payment and at this time [redacted] got on the line and gave [redacted] full authorization to make changes on the account [redacted] gave us her social security number to add to the account notes for authorization and made a payment on the account We have asked [redacted] to bring in her lease and ID if she would like to put this service into her name as it is currently up for disconnection for nonpayment and IPL will need to validate who the responsible party or parties are for the service at this addressIn response to [redacted] 's complaint of high charges, the usage seen at this address is in line with the usage during the same bill cycles of previous yearsThe meter was also tested on 1/5/and passed per IURC regulations [redacted] has been offered high bill tips to lower usage and they can visit IPLpower.com and review our PowerTools for additional information to conserve energy and reduce their kWh consumptionShould you have any questions please let me knowThank you [redacted]
Ms [redacted] has been on service at this address since 7/11/ A deposit in the amount of $was billed to the account on 10/8/due to the number of Disconnect Notices billed to the accountThe management company for the residence that Ms [redacted] lives at has an ISA agreement with IPL This means that when a residence’s power is up for disconnection of service rather than disconnecting the service, the service goes back into the property managements name A disconnect notice was mailed on 3/5/and was due 3/27/ No payment was received, the account ended in Ms [redacted] name and went back to the managements name Ms***’s account finaled out and her deposit of $applied to her bill leaving a balance due of $On 4/6/Ms [redacted] contacted us to place the service back into her name A security deposit of $was billed to her account and she was set up on the budget planShould you have any questions please let me knowThank you Mary D [redacted]
Ms [redacted] 's account billed on 9/15/with a disconnect amount of $due 10/7/Ms [redacted] received an automated collection call on 10/6/notifying her that if the disconnect amount of $wasn't paid by 10/7/services could be interruptedIPL's records indicate the phone call was answered but there was no response from the customer The service was disconnected on 10/8/at 8:amA payment was made and the service was restored on 10/8/at 10:am Should you have any questions, please let me know Thank you [redacted]
IPL's credit department has completed their research and determined that Mr*** *** and Ms*** *** were not married at the time the debt on Mr***s account was accrued and they were not residing together at the same service addressBased on this information Mr***
*** name and overdue balance of $has been removed from *** *** account
The formal extension set up on the transferred amount has been cancelled, and the current amount owed on Ms***s account is $with a due date of 11/4/
Should you have any questions please let me knowThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all the only reason I was in disconnect is because I ask for an extention...and they stated that the disconnect status would show up, but wouldn't be disconnectedso I disagree with the answer they have givenI feel that I was taken advantage of paying so many deposits!!!
Regards,
*** ***
Ms***s bill printed on 10/6/as a disconnect notice with a total balance due of $and a past due amount of $to be paid on or before 10/28/to prevent disconnection of service
A automated courtesy call was made on 10/27/as a reminder that the bill was due and the
service was in jeopardy of disconnection if no payment was received
On 10/29/Ms*** applied for both a long-term and a short-term extension but was denied due to her account being ineligibleMs*** then opted to speak to a representative and was granted an extension to pay on
11/3/The representative erred by not holding the disconnect date until 11/3/as agreed and the service was disconnected on 10/30/
Ms*** contacted us on 10/30/advising that her service was disconnected in error and IPL issued a reconnect order but when the technician arrived he found that the meter base had been damagedUpon further research, it was discovered that the technician had also noted the damage to the meter base when completing the disconnection orderIPL did strap out the meter base to provide power to Ms***s address however, the customer will need to hire a licensed electrician to make the repairs before a permanent reconnection order can be completedThe customer has been given until 11/13/to make the repairsIf the repairs are not made the service will be turned off
Should you have any questions pleases let me know
Thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
2/8/15 Revdex.com# ID*** *** *** *** * *** *** *** ** *** Account # *** Mr*** was on service at *** ** *** ***. The service ended on 9/16/when a new party placed service into their name. We did not have a forwarding
mailing address and mailed the bills to the service address. On 9/2/a meter investigation was issued for decreased usage. The investigation was completed on 9/5/2014, the meter was found to be operating improperly and was removed The bill was adjusted with prorated usage compared to the same time the previous year. The charges were $146.87. We will mail a duplicate bill and the charges to Mr*** at the address listed on the complaint. Should you have any questions, please let me know. Thank you *** ***
Good morning-Ms. [redacted] has not been billed multiple deposits at the same time, when her service was ended the deposit was applied to the account balance. Once service was reconnected into an account in her name, the deposit was rebilled. A security deposit was warranted on Ms. [redacted]'s account per Indiana Administrative Code IAC 4-1-15 Creditworthiness of customers; deposits; refunds. Once an account has received 2 consecutive disconnect notices, 3 disconnect notices in a 12 month period, or the service has been disconnected for non-payment; a security deposit is required per this rule. This is not an IPL rule but a rule that all Indiana Electric Utilities are required to follow. Based on Ms. [redacted]'s account history and having disconnect notices in 4/4/14, 6/5/14, 10/6/14, 1/7/15, and 3/5/15 along with services being disconnected on 4/3/15 the deposit will remain on the account. The deposit will also earn interest of 6% if held for more than 12 months.Sincerely,David F[redacted]Manager, Customer Revenue ServicesIndianapolis Power & Light Company
Revdex.com Complaint ID [redacted]
Account [redacted]
IPL began providing notifications last week regarding line clearing work that is scheduled to be performed in Ms. [redacted]'s area. A door card was left at...
Ms. [redacted]'s service address on 10/14 and Ms. [redacted] contacted IPL on 10/17 and spoke with Mr. [redacted], IPL's Line Clearing Team leader. IPL plans to remove trees that are in the 132-21 line easement that have a 12 ft. or greater mature height; 12 ft. is an established horticulture standard and tall growing species in an easement over 12 ft. at maturity is defined by IURC RM #10-04 LSA #12-42 (F) Sec2.(8).
The tree in question on Ms. [redacted]'s property is a Bradford Pear which has a mature height of 30 to 35 feet and are known to fail in severe weather events; only trees on private property that are in the easement will be removed. The easement on Ms. [redacted]'s property is 50 feet from the center line of the 138 kV line and the tree is 10 to 15 feet from the outside conductor. Please note the following IURC guidelines: IURC Commission Discussion and Findings, cause no. 43663, approved 11/30/10, no consent is needed with existing easements (Page 100, 2. (b)) and notice is not required for easements (Page 102, 3.Notice Requirements).
Mr. [redacted] explained that IPL makes an attempt to storm-proof our transmission systems and Indiana is known to have tornados similar to states like Kansas. Mr. [redacted] offered to survey the easement and provide a copy of the easement to Ms. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No one ever verified if this information is accurate in a day and time when ide no person or business trust credit reports
Regards,
[redacted]
BB Case [redacted]
[redacted]
Account [redacted] It was found and agreed up during our project cooperation,a collaborative effort of Indianapolis Power and Light Company and itscustomers, that it was not feasible for the utility to prune...
individual treesmore often than once every 3 years. Due to this we do our routinemaintenance in a 3 year cycle. We attempt to prune the trees in such amanner that, assuming the expected growth rate of the species of the tree, theMargin of Safety will be present until the next cycle. Ms. [redacted] section was last trimmed on 06/21/2013 and isscheduled to be trimmed again during the second quarter (April-June) of2016. Barring any emergency maintenance this is the next time we will bedoing routine maintenance of Ms. [redacted] vegetation. Any other routine maintenance of the vegetation would be theresponsibility of the customer. Please let me know if I can provide any additional information. Thank you, Jamie
Ms. [redacted] has been on service at this address since 7/11/2009. A deposit in the amount of $164.00 was billed to the account on 10/8/2014 due to the number of Disconnect Notices billed to the account. The management company for the residence that Ms. [redacted] lives at has an ISA agreement with...
IPL. This means that when a residence’s power is up for disconnection of service rather than disconnecting the service, the service goes back into the property managements name. A disconnect notice was mailed on 3/5/2015 and was due 3/27/2015. No payment was received, the account ended in Ms. [redacted] name and went back to the managements name. Ms. [redacted]’s account finaled out and her deposit of $164.00 applied to her bill leaving a balance due of $143.29. On 4/6/2015 Ms. [redacted] contacted us to place the service back into her name. A security deposit of $165.00 was billed to her account and she was set up on the budget plan. Should you have any questions please let me know. Thank you Mary D[redacted]
I apologize for the delay in IPL's response to the rebuttal from Ms. [redacted]; we have no record of receiving the several follow up emails that you mention in your message below. As for Ms. [redacted]'s rebuttal, she has sought legal counsel and also filed a case with the Indiana Regulatory Commission (IURC). The case in question, #[redacted] is still pending and under review by the Commission. As the IURC has authority in these matters, the outcome of Ms. [redacted]s complaint will be decided once the IURC makes a ruling on her case. Upon receiving the ruling, I will be happy to share the results with the Revdex.com.
Should you have any further questions, please don't hesitate to contact me.
Sincerely, [redacted]%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no way that the second half of the double wasnt looked at being that the landlord was here at the time. It was something that IPL didnt take care of the other side of the double had the same issue although it was "looked at in 2010" it was still being overcharged. I just think that the whole situation is unfair. I would have called sooner to look into the issue but when I moved in the landlord assured me that the house ised to be gas but he had it remodeled and that everything checked out with the light company. I work for ATT I.know that if something needed to be done to make things right for customers it will be done.
Regards,
[redacted]
After having reviewed Mr. [redacted] usage, I found where the apartment is heated electrically. I have included the past 60 days of daily kWh so that you can see how it varies due to the weather. I've also included a copy of his 12/16 bill, which shows the average high & low temperatures...
for the current billing period, the prior month and the same period last year. The temperatures were lower which would cause the usage to be higher, unless the thermostat temperature is set lower.If Mr. [redacted] would like his meter to be tested, he can contact our office and that can be set up. However, if the temperatures increase, his usage will decrease so it won't be the exact same setting as his original complaint period.Also, Mr. [redacted] meter is not read via satellite; this is the same meter technology we have used since 1999. It is cellular based and we receive readings daily from his meter.If there are other questions, please let us know.Deborah H[redacted], Customer Service Support IPL
[redacted] and [redacted] started service at this address 5/1/2014. [redacted] contacted our office on 4/7/2015 and requested the serviced ended as of that date. Maureen called from [redacted]. The deposit on this account in the amount of $345.00 did go towards the...
bill and a refund check of $53.04 was mailed on 4/17/2015.
The service was taken out of both parties names on 4/7/2015 but the service was left on. An occupant card was sent on 04/09/2015. On 4/17/2015 the service was physically disconnected due to unknown usage.
On 4/20/2015 [redacted] contacted our office and placed the service back into her name only. At that time a disconnect of service was also placed by [redacted] for 4/24/2015 at [redacted], and she started service at [redacted]. No deposit was billed to the new account.
Tell us why here...Revdex.com Case 10959375S[redacted]
[redacted]
[redacted]
Account [redacted]I can definitely understand [redacted] confusion when reading the bill. However, the information on her bill is correct, a copy of this bill has been attached for your...
review. The message that read, “A payment of $238.10 is due immediately to avoid disconnection of you service. All services attached to the account may be disconnected without further notice…” Only references [redacted] past due amount that made her eligible for immediate disconnection. The due date listed in regards to her current charges, $73.72. This date is important and should be included on the bill because [redacted] could have just paid the amount making her eligible for disconnect and not her current charges. If she did that her current charges would have needed to be paid by 11/19/2015 in order to avoid a late fee. It is also important to give the due date because if a customer is disconnected and they pay before their due date of the current bill they can just pay the disconnect amount to be reconnected, but must pay their total account balance if they pay after that due date. Please note that [redacted] had already received notification that she was subject to disconnection without further notice if she did not pay her previous month’s bill by 10/21/2015, this bill has been included for your review.However, with that being said [redacted] did receive a courtesy call telling her that if she would need to pay by 11/19/2015 to avoid disconnection. This was an error on our part. I would not be able to refund the payment she made in excess of her disconnect amount as her current charges are now past their due date, but I would be able to waive [redacted] disconnect and reconnect charge totaling $30.00 that has been added to her next bill. I apologize that [redacted] did not receive courteous service when she contacted our customer service team. I will have these calls reviewed for coaching opportunities and make sure that any unprofessional responses are addressed. Please let me know if I can provide any additional information. Thank you,Jamie__________________________________Jamie [redacted]Administrative AssistantDesk: [redacted]Cell: [redacted]
Ms. [redacted]'s account billed on 9/15/2014 with a disconnect amount of $96.03 due 10/7/14. Ms. [redacted] received an automated collection call on 10/6/2014 notifying her that if the disconnect amount of $96.03 wasn't paid by 10/7/2014 services could be interrupted. IPL's records indicate the phone call...
was answered but there was no response from the customer.
The service was disconnected on 10/8/14 at 8:10 am. A payment was made and the service was restored on 10/8/14 at 10:49 am.
Should you have any questions, please let me know.
Thank you [redacted]
Good morning-Ms [redacted] has not been billed multiple deposits at the same time, when her service was ended the deposit was applied to the account balance Once service was reconnected into an account in her name, the deposit was rebilled A security deposit was warranted on Ms***'s account per Indiana Administrative Code IAC 4-1-Creditworthiness of customers; deposits; refunds Once an account has received consecutive disconnect notices, disconnect notices in a month period, or the service has been disconnected for non-payment; a security deposit is required per this rule This is not an IPL rule but a rule that all Indiana Electric Utilities are required to follow Based on Ms***'s account history and having disconnect notices in 4/4/14, 6/5/14, 10/6/14, 1/7/15, and 3/5/along with services being disconnected on 4/3/the deposit will remain on the account The deposit will also earn interest of 6% if held for more than months.Sincerely,David F
*Manager, Customer Revenue ServicesIndianapolis Power & Light Company
[redacted] ended service in her name on 9/20/at [redacted] ***, account # [redacted] with a unpaid bill of $ [redacted] started service at [redacted] Drive on 10/17/ [redacted] called in on 12/2/and stated that she was calling for her boyfriend and was requesting a payment extensionShe was informed at this time that the account was in [redacted] 's name and she was not authorized on the accountShe stated that she would just have him call [redacted] did not mention that the service should not be in his name [redacted] called back from the same number that day and asked for a payment extension; his request was denied due to his account already being on a long-term payment extensionThe initial agreed upon payment was not received and the payment extension defaulted on 12/08/On 12/3/ [redacted] called in and asked how much it would be to get the lights turned on at her new placeShe would not give the address of the new location but gave the representative the information for her previous accountThe rep confirmed that she was attempting to get service turned on at a new address, and [redacted] respond yes that she had been there a couple of months, but she wanted to get it put into her nameOur representative gave her the balance of her old address [redacted] asked if that is all that would be required to get the service put into her nameOur representative responded that if everything checked out at the new address, she could pay half of her old balance upfront to get services put into her name and the rest could be billed on a payment extension along with the security deposit [redacted] stated in this phone call that she had energy assistance in February and was going to wait until then to get the bill put into her nameOn 12/10/she called again and when asked if we were speaking with Mr [redacted] , she stated that we were speaking to his fiancéShe was informed that any extension would have to be done through the automated system but we couldn't go into any more detail as the service was only in his name On 12/26/ [redacted] called back again regarding making a payment and at this time [redacted] got on the line and gave [redacted] full authorization to make changes on the account [redacted] gave us her social security number to add to the account notes for authorization and made a payment on the account We have asked [redacted] to bring in her lease and ID if she would like to put this service into her name as it is currently up for disconnection for nonpayment and IPL will need to validate who the responsible party or parties are for the service at this addressIn response to [redacted] 's complaint of high charges, the usage seen at this address is in line with the usage during the same bill cycles of previous yearsThe meter was also tested on 1/5/and passed per IURC regulations [redacted] has been offered high bill tips to lower usage and they can visit IPLpower.com and review our PowerTools for additional information to conserve energy and reduce their kWh consumptionShould you have any questions please let me knowThank you [redacted]
Ms [redacted] has been on service at this address since 7/11/ A deposit in the amount of $was billed to the account on 10/8/due to the number of Disconnect Notices billed to the accountThe management company for the residence that Ms [redacted] lives at has an ISA agreement with IPL This means that when a residence’s power is up for disconnection of service rather than disconnecting the service, the service goes back into the property managements name A disconnect notice was mailed on 3/5/and was due 3/27/ No payment was received, the account ended in Ms [redacted] name and went back to the managements name Ms***’s account finaled out and her deposit of $applied to her bill leaving a balance due of $On 4/6/Ms [redacted] contacted us to place the service back into her name A security deposit of $was billed to her account and she was set up on the budget planShould you have any questions please let me knowThank you Mary D [redacted]
Ms [redacted] 's account billed on 9/15/with a disconnect amount of $due 10/7/Ms [redacted] received an automated collection call on 10/6/notifying her that if the disconnect amount of $wasn't paid by 10/7/services could be interruptedIPL's records indicate the phone call was answered but there was no response from the customer The service was disconnected on 10/8/at 8:amA payment was made and the service was restored on 10/8/at 10:am Should you have any questions, please let me know Thank you [redacted]
IPL's credit department has completed their research and determined that Mr*** *** and Ms*** *** were not married at the time the debt on Mr***s account was accrued and they were not residing together at the same service addressBased on this information Mr***
*** name and overdue balance of $has been removed from *** *** account
The formal extension set up on the transferred amount has been cancelled, and the current amount owed on Ms***s account is $with a due date of 11/4/
Should you have any questions please let me knowThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all the only reason I was in disconnect is because I ask for an extention...and they stated that the disconnect status would show up, but wouldn't be disconnectedso I disagree with the answer they have givenI feel that I was taken advantage of paying so many deposits!!!
Regards,
*** ***
Ms***s bill printed on 10/6/as a disconnect notice with a total balance due of $and a past due amount of $to be paid on or before 10/28/to prevent disconnection of service
A automated courtesy call was made on 10/27/as a reminder that the bill was due and the
service was in jeopardy of disconnection if no payment was received
On 10/29/Ms*** applied for both a long-term and a short-term extension but was denied due to her account being ineligibleMs*** then opted to speak to a representative and was granted an extension to pay on
11/3/The representative erred by not holding the disconnect date until 11/3/as agreed and the service was disconnected on 10/30/
Ms*** contacted us on 10/30/advising that her service was disconnected in error and IPL issued a reconnect order but when the technician arrived he found that the meter base had been damagedUpon further research, it was discovered that the technician had also noted the damage to the meter base when completing the disconnection orderIPL did strap out the meter base to provide power to Ms***s address however, the customer will need to hire a licensed electrician to make the repairs before a permanent reconnection order can be completedThe customer has been given until 11/13/to make the repairsIf the repairs are not made the service will be turned off
Should you have any questions pleases let me know
Thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
2/8/15 Revdex.com# ID*** *** *** *** * *** *** *** ** *** Account # *** Mr*** was on service at *** ** *** ***. The service ended on 9/16/when a new party placed service into their name. We did not have a forwarding
mailing address and mailed the bills to the service address. On 9/2/a meter investigation was issued for decreased usage. The investigation was completed on 9/5/2014, the meter was found to be operating improperly and was removed The bill was adjusted with prorated usage compared to the same time the previous year. The charges were $146.87. We will mail a duplicate bill and the charges to Mr*** at the address listed on the complaint. Should you have any questions, please let me know. Thank you *** ***
Good morning-Ms. [redacted] has not been billed multiple deposits at the same time, when her service was ended the deposit was applied to the account balance. Once service was reconnected into an account in her name, the deposit was rebilled. A security deposit was warranted on Ms. [redacted]'s account per Indiana Administrative Code IAC 4-1-15 Creditworthiness of customers; deposits; refunds. Once an account has received 2 consecutive disconnect notices, 3 disconnect notices in a 12 month period, or the service has been disconnected for non-payment; a security deposit is required per this rule. This is not an IPL rule but a rule that all Indiana Electric Utilities are required to follow. Based on Ms. [redacted]'s account history and having disconnect notices in 4/4/14, 6/5/14, 10/6/14, 1/7/15, and 3/5/15 along with services being disconnected on 4/3/15 the deposit will remain on the account. The deposit will also earn interest of 6% if held for more than 12 months.Sincerely,David F[redacted]Manager, Customer Revenue ServicesIndianapolis Power & Light Company
Revdex.com Complaint ID [redacted]
Account [redacted]
IPL began providing notifications last week regarding line clearing work that is scheduled to be performed in Ms. [redacted]'s area. A door card was left at...
Ms. [redacted]'s service address on 10/14 and Ms. [redacted] contacted IPL on 10/17 and spoke with Mr. [redacted], IPL's Line Clearing Team leader. IPL plans to remove trees that are in the 132-21 line easement that have a 12 ft. or greater mature height; 12 ft. is an established horticulture standard and tall growing species in an easement over 12 ft. at maturity is defined by IURC RM #10-04 LSA #12-42 (F) Sec2.(8).
The tree in question on Ms. [redacted]'s property is a Bradford Pear which has a mature height of 30 to 35 feet and are known to fail in severe weather events; only trees on private property that are in the easement will be removed. The easement on Ms. [redacted]'s property is 50 feet from the center line of the 138 kV line and the tree is 10 to 15 feet from the outside conductor. Please note the following IURC guidelines: IURC Commission Discussion and Findings, cause no. 43663, approved 11/30/10, no consent is needed with existing easements (Page 100, 2. (b)) and notice is not required for easements (Page 102, 3.Notice Requirements).
Mr. [redacted] explained that IPL makes an attempt to storm-proof our transmission systems and Indiana is known to have tornados similar to states like Kansas. Mr. [redacted] offered to survey the easement and provide a copy of the easement to Ms. [redacted].
 %
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No one ever verified if this information is accurate in a day and time when ide no person or business trust credit reports
Regards,
[redacted]
BB Case [redacted]
[redacted]
Account [redacted] It was found and agreed up during our project cooperation,a collaborative effort of Indianapolis Power and Light Company and itscustomers, that it was not feasible for the utility to prune...
individual treesmore often than once every 3 years. Due to this we do our routinemaintenance in a 3 year cycle. We attempt to prune the trees in such amanner that, assuming the expected growth rate of the species of the tree, theMargin of Safety will be present until the next cycle. Ms. [redacted] section was last trimmed on 06/21/2013 and isscheduled to be trimmed again during the second quarter (April-June) of2016. Barring any emergency maintenance this is the next time we will bedoing routine maintenance of Ms. [redacted] vegetation. Any other routine maintenance of the vegetation would be theresponsibility of the customer. Please let me know if I can provide any additional information. Thank you, Jamie
Ms. [redacted] has been on service at this address since 7/11/2009. A deposit in the amount of $164.00 was billed to the account on 10/8/2014 due to the number of Disconnect Notices billed to the account. The management company for the residence that Ms. [redacted] lives at has an ISA agreement with...
IPL. This means that when a residence’s power is up for disconnection of service rather than disconnecting the service, the service goes back into the property managements name. A disconnect notice was mailed on 3/5/2015 and was due 3/27/2015. No payment was received, the account ended in Ms. [redacted] name and went back to the managements name. Ms. [redacted]’s account finaled out and her deposit of $164.00 applied to her bill leaving a balance due of $143.29. On 4/6/2015 Ms. [redacted] contacted us to place the service back into her name. A security deposit of $165.00 was billed to her account and she was set up on the budget plan. Should you have any questions please let me know. Thank you Mary D[redacted]
I apologize for the delay in IPL's response to the rebuttal from Ms. [redacted]; we have no record of receiving the several follow up emails that you mention in your message below. As for Ms. [redacted]'s rebuttal, she has sought legal counsel and also filed a case with the Indiana Regulatory Commission (IURC). The case in question, #[redacted] is still pending and under review by the Commission. As the IURC has authority in these matters, the outcome of Ms. [redacted]s complaint will be decided once the IURC makes a ruling on her case. Upon receiving the ruling, I will be happy to share the results with the Revdex.com.
Should you have any further questions, please don't hesitate to contact me.
Sincerely, [redacted]%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is no way that the second half of the double wasnt looked at being that the landlord was here at the time. It was something that IPL didnt take care of the other side of the double had the same issue although it was "looked at in 2010" it was still being overcharged. I just think that the whole situation is unfair. I would have called sooner to look into the issue but when I moved in the landlord assured me that the house ised to be gas but he had it remodeled and that everything checked out with the light company. I work for ATT I.know that if something needed to be done to make things right for customers it will be done.
Regards,
[redacted]
After having reviewed Mr. [redacted] usage, I found where the apartment is heated electrically. I have included the past 60 days of daily kWh so that you can see how it varies due to the weather. I've also included a copy of his 12/16 bill, which shows the average high & low temperatures...
for the current billing period, the prior month and the same period last year. The temperatures were lower which would cause the usage to be higher, unless the thermostat temperature is set lower.If Mr. [redacted] would like his meter to be tested, he can contact our office and that can be set up. However, if the temperatures increase, his usage will decrease so it won't be the exact same setting as his original complaint period.Also, Mr. [redacted] meter is not read via satellite; this is the same meter technology we have used since 1999. It is cellular based and we receive readings daily from his meter.If there are other questions, please let us know.Deborah H[redacted], Customer Service Support IPL
[redacted] and [redacted] started service at this address 5/1/2014. [redacted] contacted our office on 4/7/2015 and requested the serviced ended as of that date. Maureen called from [redacted]. The deposit on this account in the amount of $345.00 did go towards the...
bill and a refund check of $53.04 was mailed on 4/17/2015.
The service was taken out of both parties names on 4/7/2015 but the service was left on. An occupant card was sent on 04/09/2015. On 4/17/2015 the service was physically disconnected due to unknown usage.
On 4/20/2015 [redacted] contacted our office and placed the service back into her name only. At that time a disconnect of service was also placed by [redacted] for 4/24/2015 at [redacted], and she started service at [redacted]. No deposit was billed to the new account.
Should you have any questions please let me know.
Thank you
[redacted]
Tell us why here...Revdex.com Case 10959375S[redacted]
[redacted]
[redacted]
Account [redacted]I can definitely understand [redacted] confusion when reading the bill. However, the information on her bill is correct, a copy of this bill has been attached for your...
review. The message that read, “A payment of $238.10 is due immediately to avoid disconnection of you service. All services attached to the account may be disconnected without further notice…” Only references [redacted] past due amount that made her eligible for immediate disconnection. The due date listed in regards to her current charges, $73.72. This date is important and should be included on the bill because [redacted] could have just paid the amount making her eligible for disconnect and not her current charges. If she did that her current charges would have needed to be paid by 11/19/2015 in order to avoid a late fee. It is also important to give the due date because if a customer is disconnected and they pay before their due date of the current bill they can just pay the disconnect amount to be reconnected, but must pay their total account balance if they pay after that due date. Please note that [redacted] had already received notification that she was subject to disconnection without further notice if she did not pay her previous month’s bill by 10/21/2015, this bill has been included for your review.However, with that being said [redacted] did receive a courtesy call telling her that if she would need to pay by 11/19/2015 to avoid disconnection. This was an error on our part. I would not be able to refund the payment she made in excess of her disconnect amount as her current charges are now past their due date, but I would be able to waive [redacted] disconnect and reconnect charge totaling $30.00 that has been added to her next bill. I apologize that [redacted] did not receive courteous service when she contacted our customer service team. I will have these calls reviewed for coaching opportunities and make sure that any unprofessional responses are addressed. Please let me know if I can provide any additional information. Thank you,Jamie__________________________________Jamie [redacted]Administrative AssistantDesk: [redacted]Cell: [redacted]
Ms. [redacted]'s account billed on 9/15/2014 with a disconnect amount of $96.03 due 10/7/14. Ms. [redacted] received an automated collection call on 10/6/2014 notifying her that if the disconnect amount of $96.03 wasn't paid by 10/7/2014 services could be interrupted. IPL's records indicate the phone call...
was answered but there was no response from the customer.
The service was disconnected on 10/8/14 at 8:10 am. A payment was made and the service was restored on 10/8/14 at 10:49 am.
Should you have any questions, please let me know.
Thank you [redacted]