I purchased a Ford Ffrom Murray Auto sales just under three weeks agoThe dealership had new brake pads installed before I picked it up because it would not pass the State's safety inspectionI was returning from Logan last night around 10:PM When I noticed a vibration coming from the front of the truckI began slowing down and pulling over when the front passenger side tire broke away from the truckWhen I looked at it I noticed all lug nuts had been completely sheared off and the rim was split in twoI haven't done any maintenance on this vehicle as I've only owned it for a few weeksI called the dealership to try to resolve this problem this morning and the sales manager basically told me if it was there fault, it would have broke two days after I picked it up instead of two weeksHe then gave me the number to the shop that did the brake workI called them and they told me it was my responsibility to get the truck to them so they could estimate repairsThis ve
I purchased a vehicle from Murray Auto Sales in August which included a warranty through Alpha WarrantyI went into the dealership in March and cancelled that warrantyThey took the mileage down on my vehicle and had me sign a cancellation formI was told it could take UP TO days to be completely doneIt is now July and it still hasn't been cancelledI have been in constant contact with Alpha Warranty the past months to stay updated throughout the processAlpha said it only takes them days from when they receive the cancellation form from the dealership to when they refund the prorated amount to the dealer which then gets sent to my finance companyIf it only takes the warranty company days to cancel my warranty, why does it take UP TO days for the dealership? I have called Murray Auto Sales many times to find out what was going on with it the past month and nobody can give me a straight answerSam, the owner, told me there was an issue with the batch they
I purchased my vehicle in the month of March 2017,and payed for it all that day. 31 days after I bought my vehicle, my engine exploded. I immediately had the car towed to the nearest auto shop to be looked at. The mechanic stated that the car must have been in poor condition before I bought it for the engine to blow up so soon. I contacted my insurance company to see if the claim could be covered, but it could not. Then I contacted the company I am complaining about, Murray Auto. This is where the true problem arises. The dealership said they picked up my vehicle from the auto shop (3 hours away) It wasn't until several weeks later that the dealership actually got ahold of my vehicle to begin repairs themselves. They gave me a quote on a new engine, which I agreed to, and they said they would begin working on it. currently, the company keeps finding more issues with the car that prevent them from finishing repairs in a timely manner. Also, they continue providing dates for compl
My wife and I bought a used car from this business after being assured by both the salesman and manager that it had been examined and all mechanical issues were fixedThe check engine light came on days after driving it off the lot, and it has needed over $worth of work so far, and more still neededMurray auto has refused to even help cover any portion of the costs, and have been very rude about it allTheir mechanic had worked on it more than once, but every time they have, the check engine light has come back on the same dayThey keep charging hundreds of dollars to work on it, but it never gets fixed and something else is always wrong
I have taken it in to the Nissan dealership to get it fixed properly, and they informed me that there were multiple mechanical issues that had been present for some timeThese were concealed from us by Murray Auto deliberatelyNissan also told me that some of the work Murray Auto did wasn't done properly and I have to have them fix t
I purchased a Ford Ffrom Murray Auto sales just under three weeks agoThe dealership had new brake pads installed before I picked it up because it would not pass the State's safety inspectionI was returning from Logan last night around 10:PM When I noticed a vibration coming from the front of the truckI began slowing down and pulling over when the front passenger side tire broke away from the truckWhen I looked at it I noticed all lug nuts had been completely sheared off and the rim was split in twoI haven't done any maintenance on this vehicle as I've only owned it for a few weeksI called the dealership to try to resolve this problem this morning and the sales manager basically told me if it was there fault, it would have broke two days after I picked it up instead of two weeksHe then gave me the number to the shop that did the brake workI called them and they told me it was my responsibility to get the truck to them so they could estimate repairsThis ve
On October 2nd 2015, my wife and I purchased a Fand a Suzuki SUV from Murray Auto Sales UTWe were very happy with our purchase that day along with the promise to get us a month warranty on our vehicles until Nov 5th 2016, my Fhad push rods and injectors go out on the truckI contacted Murray Auto Sales in regards to the push rods going out and they said to call “*** *** ***” which is the insurance company to get the work coveredI called “*** *** ***,” but there was no record that my truck was covered under the warranty, or Murray Auto Sales never registered my truck under the warranty
So I called them up and I was never able to get in contact with a manager for about different attempts to call, but after the 6th attempt, the manager said they will get the report fixed and get me covered
One week later, I called “*** *** ***” and still truck was not registered
I attempted to call more times to try to get in contact wi
I purchased my vehicle in the month of March 2017,and payed for it all that daydays after I bought my vehicle, my engine explodedI immediately had the car towed to the nearest auto shop to be looked atThe mechanic stated that the car must have been in poor condition before I bought it for the engine to blow up so soonI contacted my insurance company to see if the claim could be covered, but it could notThen I contacted the company I am complaining about, Murray AutoThis is where the true problem arises
The dealership said they picked up my vehicle from the auto shop (hours away) It wasn't until several weeks later that the dealership actually got ahold of my vehicle to begin repairs themselvesThey gave me a quote on a new engine, which I agreed to, and they said they would begin working on itcurrently, the company keeps finding more issues with the car that prevent them from finishing repairs in a timely mannerAlso, they continue providing dates for compl
This placeI thought it was good but its horribleFirst off, they tell you to get a warranty and the guy said it would be an extra dollars a monthWrongIt made my car payment from to And then I wanted to remove it but they wouldn't let me because it was in the contract and my payment would stay highWe also got this vehicle lookes at by a mechanic a couple months later after we bought it and turns out the car has frame damageNever once did they tell us thatThis place is horribleSTAY AWAYThey prey on people with low credit and give them the worst interest rates possiblyWe are now 10,dollars upside down on a vehichle because of themThis car had major frame damage and it’s basically worth nothing Now we have to turn this car into the finance company just to get our of this
My wife and I were in th market to purchase a truckWe shopped around at a few other places and test drove a few of the trucksWe stopped at Murray Auto sales on a Monday night to look at a GMC SierraWe have been to Murray Auto sales before and have alright expierencesSo, we went in and test drove the truck, and I liked itI told the sales me Virgil that we were not ready to purchase the truck since were in the process of buying a house and did not want to put anything on our credit at the timeBut they were being really pushy and stated that we could just take the truckWell my mistake was agreeing to itI asked Virgil if this does not work out can we bring it backHe said yesMy wife even ask Sam (the General Manager) if we would charge us mileageSo two days later our circumstances changed and we needed to exchange the truck for more of a family oriented vehicleI call Murray and let them know we needed to exchangeThey told us to just hold onto the truck until w
I bought a car with them and was promised to have seats replaced and also got a due billAt 1st the service guy would tell me every time I called that he couldn't find seats but after he quit I couldn't get a responseI talked to the GM on several occasions and he would tell me he would talk to the service guy and finally one day I called and they informed me the GM was not in but told me to talk to serviceI talked to service however the original service guy was no longer working there and the new service guy told me to send him a copy of the due billAfter minutes of getting off the phone with him he calls me back and tells me they can't locate the due bill and that he talk to the GM and they want to see the due bill that I haveAlso the car I bought is junkI was driving to work on the freeway and the VSA light comes on and the speed just slowly drops and I got scared thinking I'm going to cause an accident since I'm on a fast road and I've tried to talk to them about that a
I purchased a vehicle from Murray Auto Sales in August which included a warranty through Alpha WarrantyI went into the dealership in March and cancelled that warrantyThey took the mileage down on my vehicle and had me sign a cancellation formI was told it could take UP TO days to be completely doneIt is now July and it still hasn't been cancelledI have been in constant contact with Alpha Warranty the past months to stay updated throughout the processAlpha said it only takes them days from when they receive the cancellation form from the dealership to when they refund the prorated amount to the dealer which then gets sent to my finance companyIf it only takes the warranty company days to cancel my warranty, why does it take UP TO days for the dealership? I have called Murray Auto Sales many times to find out what was going on with it the past month and nobody can give me a straight answerSam, the owner, told me there was an issue with the batch they
I purchased a Ford Ffrom Murray Auto sales just under three weeks agoThe dealership had new brake pads installed before I picked it up because it would not pass the State's safety inspectionI was returning from Logan last night around 10:PM When I noticed a vibration coming from the front of the truckI began slowing down and pulling over when the front passenger side tire broke away from the truckWhen I looked at it I noticed all lug nuts had been completely sheared off and the rim was split in twoI haven't done any maintenance on this vehicle as I've only owned it for a few weeksI called the dealership to try to resolve this problem this morning and the sales manager basically told me if it was there fault, it would have broke two days after I picked it up instead of two weeksHe then gave me the number to the shop that did the brake workI called them and they told me it was my responsibility to get the truck to them so they could estimate repairsThis ve
I purchased a vehicle from Murray Auto Sales in August which included a warranty through Alpha WarrantyI went into the dealership in March and cancelled that warrantyThey took the mileage down on my vehicle and had me sign a cancellation formI was told it could take UP TO days to be completely doneIt is now July and it still hasn't been cancelledI have been in constant contact with Alpha Warranty the past months to stay updated throughout the processAlpha said it only takes them days from when they receive the cancellation form from the dealership to when they refund the prorated amount to the dealer which then gets sent to my finance companyIf it only takes the warranty company days to cancel my warranty, why does it take UP TO days for the dealership? I have called Murray Auto Sales many times to find out what was going on with it the past month and nobody can give me a straight answerSam, the owner, told me there was an issue with the batch they
I purchased my vehicle in the month of March 2017,and payed for it all that day. 31 days after I bought my vehicle, my engine exploded. I immediately had the car towed to the nearest auto shop to be looked at. The mechanic stated that the car must have been in poor condition before I bought it for the engine to blow up so soon. I contacted my insurance company to see if the claim could be covered, but it could not. Then I contacted the company I am complaining about, Murray Auto. This is where the true problem arises. The dealership said they picked up my vehicle from the auto shop (3 hours away) It wasn't until several weeks later that the dealership actually got ahold of my vehicle to begin repairs themselves. They gave me a quote on a new engine, which I agreed to, and they said they would begin working on it. currently, the company keeps finding more issues with the car that prevent them from finishing repairs in a timely manner. Also, they continue providing dates for compl
My wife and I bought a used car from this business after being assured by both the salesman and manager that it had been examined and all mechanical issues were fixedThe check engine light came on days after driving it off the lot, and it has needed over $worth of work so far, and more still neededMurray auto has refused to even help cover any portion of the costs, and have been very rude about it allTheir mechanic had worked on it more than once, but every time they have, the check engine light has come back on the same dayThey keep charging hundreds of dollars to work on it, but it never gets fixed and something else is always wrong
I have taken it in to the Nissan dealership to get it fixed properly, and they informed me that there were multiple mechanical issues that had been present for some timeThese were concealed from us by Murray Auto deliberatelyNissan also told me that some of the work Murray Auto did wasn't done properly and I have to have them fix t
I purchased a Ford Ffrom Murray Auto sales just under three weeks agoThe dealership had new brake pads installed before I picked it up because it would not pass the State's safety inspectionI was returning from Logan last night around 10:PM When I noticed a vibration coming from the front of the truckI began slowing down and pulling over when the front passenger side tire broke away from the truckWhen I looked at it I noticed all lug nuts had been completely sheared off and the rim was split in twoI haven't done any maintenance on this vehicle as I've only owned it for a few weeksI called the dealership to try to resolve this problem this morning and the sales manager basically told me if it was there fault, it would have broke two days after I picked it up instead of two weeksHe then gave me the number to the shop that did the brake workI called them and they told me it was my responsibility to get the truck to them so they could estimate repairsThis ve
On October 2nd 2015, my wife and I purchased a Fand a Suzuki SUV from Murray Auto Sales UTWe were very happy with our purchase that day along with the promise to get us a month warranty on our vehicles until Nov 5th 2016, my Fhad push rods and injectors go out on the truckI contacted Murray Auto Sales in regards to the push rods going out and they said to call “*** *** ***” which is the insurance company to get the work coveredI called “*** *** ***,” but there was no record that my truck was covered under the warranty, or Murray Auto Sales never registered my truck under the warranty
So I called them up and I was never able to get in contact with a manager for about different attempts to call, but after the 6th attempt, the manager said they will get the report fixed and get me covered
One week later, I called “*** *** ***” and still truck was not registered
I attempted to call more times to try to get in contact wi
I purchased my vehicle in the month of March 2017,and payed for it all that daydays after I bought my vehicle, my engine explodedI immediately had the car towed to the nearest auto shop to be looked atThe mechanic stated that the car must have been in poor condition before I bought it for the engine to blow up so soonI contacted my insurance company to see if the claim could be covered, but it could notThen I contacted the company I am complaining about, Murray AutoThis is where the true problem arises
The dealership said they picked up my vehicle from the auto shop (hours away) It wasn't until several weeks later that the dealership actually got ahold of my vehicle to begin repairs themselvesThey gave me a quote on a new engine, which I agreed to, and they said they would begin working on itcurrently, the company keeps finding more issues with the car that prevent them from finishing repairs in a timely mannerAlso, they continue providing dates for compl
This placeI thought it was good but its horribleFirst off, they tell you to get a warranty and the guy said it would be an extra dollars a monthWrongIt made my car payment from to And then I wanted to remove it but they wouldn't let me because it was in the contract and my payment would stay highWe also got this vehicle lookes at by a mechanic a couple months later after we bought it and turns out the car has frame damageNever once did they tell us thatThis place is horribleSTAY AWAYThey prey on people with low credit and give them the worst interest rates possiblyWe are now 10,dollars upside down on a vehichle because of themThis car had major frame damage and it’s basically worth nothing Now we have to turn this car into the finance company just to get our of this
My wife and I were in th market to purchase a truckWe shopped around at a few other places and test drove a few of the trucksWe stopped at Murray Auto sales on a Monday night to look at a GMC SierraWe have been to Murray Auto sales before and have alright expierencesSo, we went in and test drove the truck, and I liked itI told the sales me Virgil that we were not ready to purchase the truck since were in the process of buying a house and did not want to put anything on our credit at the timeBut they were being really pushy and stated that we could just take the truckWell my mistake was agreeing to itI asked Virgil if this does not work out can we bring it backHe said yesMy wife even ask Sam (the General Manager) if we would charge us mileageSo two days later our circumstances changed and we needed to exchange the truck for more of a family oriented vehicleI call Murray and let them know we needed to exchangeThey told us to just hold onto the truck until w
I bought a car with them and was promised to have seats replaced and also got a due billAt 1st the service guy would tell me every time I called that he couldn't find seats but after he quit I couldn't get a responseI talked to the GM on several occasions and he would tell me he would talk to the service guy and finally one day I called and they informed me the GM was not in but told me to talk to serviceI talked to service however the original service guy was no longer working there and the new service guy told me to send him a copy of the due billAfter minutes of getting off the phone with him he calls me back and tells me they can't locate the due bill and that he talk to the GM and they want to see the due bill that I haveAlso the car I bought is junkI was driving to work on the freeway and the VSA light comes on and the speed just slowly drops and I got scared thinking I'm going to cause an accident since I'm on a fast road and I've tried to talk to them about that a
I purchased a vehicle from Murray Auto Sales in August which included a warranty through Alpha WarrantyI went into the dealership in March and cancelled that warrantyThey took the mileage down on my vehicle and had me sign a cancellation formI was told it could take UP TO days to be completely doneIt is now July and it still hasn't been cancelledI have been in constant contact with Alpha Warranty the past months to stay updated throughout the processAlpha said it only takes them days from when they receive the cancellation form from the dealership to when they refund the prorated amount to the dealer which then gets sent to my finance companyIf it only takes the warranty company days to cancel my warranty, why does it take UP TO days for the dealership? I have called Murray Auto Sales many times to find out what was going on with it the past month and nobody can give me a straight answerSam, the owner, told me there was an issue with the batch they