Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.During our initial consultation with the salesman, we were told 4-weeks until delivery He may have pointed to the contract which does say up to weeks, but I don't remember specific reference to this If summer is their busy season, then the salesman should STATE THAT during the consultation, instead of promising things that their company cannot deliver We signed a contract based on 4-weeks because we are teachers and can be present for the work to be done in the summer 4-weeks would have been greatweeks could have been worked out Now, we will have to take days off work, costing us money and inconvenience The contract says "typically up to weeks" and it has now been nearly - so the bottom line is that they have blown even the worst case scenario estimate by over 30% WW mentions a clause about "human error, factory error, etc"; this clause is on the back of the contract and I do not remember any reference to it during our meeting (my signature is not present on any of the lines on the back of the contract) At any rate, this clause is so generic that it seems to excuse anything that might happen, making Window World unaccountable for almost anything: "While errors are few, unforseen conditions such as human error, factory error, warranty issues, weather, etc These issues are not subject to discount or reimbursement" I am not asking for a discount or a reimbursement (typically to be paid back for something you paid for yourself) - I am asking to terminate the contract because they did not deliver on their part of the deal.All of these things could have possibly been excused had they made any attempt to communicate with me We made phone calls to their office after the time period we expected to hear from them passed A Window World representative has yet to contact me, despite the fact that they did not deliver on the product I paid for in the time they promised During the second call, I was told that the representative would get in touch with the factory and call me back - she still hasn't called I would also point out that the response from WW still makes no reference as to when they might deliver on the windows Regards, [redacted] ***
I don't understand why this has become a Revdex.com issueMrs[redacted] has been on the service schedule for 6/16/for about a week nowSorry for any inconvenience this has caused
Revdex.com: This is the first time that the business has offered to refund the full deposit to me I will accept the full deposit refund and will keep the gutters as WW outlined in their written offer I will have a reputable company remove and replace the faulty gutters, and do not want WW to perform any more work on the gutters I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We are sorry that this situation has taken some timeWe have been in contact with the door manufacturer about Mrs [redacted] 's doors and haven't got an answer back from them about this situationI did contact the next level of management at the door facility and expect an answer soon on the credit so we may refund her the moneyWe have been in contact with her via email that we are working on thisAgain, we are very sorry and we hope to have an answer today or early next weekWe are as frustrated as her about this situation and working quickly to resolve\Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This became a Revdex.com issue when Window World would not return our phone callsIt wasn't until last week that we were able to get a return phone call to get on the scheduleWe still do not have a resolution to the other issues as the tech that came out said "there was nothing wrong" with some of the windows that we had issues withWe just want what we paid for Regards, [redacted]
Check went out Friday 7-31-We didn't hear from the customer if that refund was going to be the resolution so we didn't mail out the checkNow that we know it will be resolved we mailed it outSorry for the confusion [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response said it was peak season and that was the reason for delay I ordered my windows and paid $dollars as down payment for the windows on May 15, The sales person promised delivery in 6-weeks Now they have said installation is 9-1- Maybe it will happen I sure hope so, as this delay has cost me several months rent Nothing was ever said about peak season I think waiting three and a half months for windows promised in weeks is not resolving the problem Future customers need to be told the truth about wait timeNo one ever contacted me that it would be longer than 6-weeks, when I did call I was told they were on the truck, which now I know was a lieI do not believe the reason is peak season from May 15, till Sept 1, Please keep my complaint as UNRESOLVED Regards, [redacted] ***
We are so sorry this situation occurredWe did have some time issues due to the holidays and weather throughout December and JanuaryThe customer called and canceled then the installation manager called her to reinstate the job and she agreed to start overWe reordered the material and tried to schedule the job and again it was canceledWe issued the customer a check and she should have it within a few daysAgain, we are very sorry this happened! [redacted]
We never admitted that we used a so called "Bait and Switch" tacticOur company was built on integrity and It was an oversight that was missed by our web developerWe have our website monitored by an outside vendorIt was simply overlookedThese remarks are the same remarks that I am dealing with time and time againAlong with the personal attacks from Ms [redacted] We have offered her money back and don't know what else we can do to resolve thisI will no longer speak to Ms [redacted] due to unwillingness to be professionalWe are willing to work with Revdex.com as a third party to resolve this issue due to the unreturned communication and abrasiveness used by Ms [redacted] in conducting business Best regards, *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.aAgain as I have stated before I spoke with "***" on 3-7-about canceling my order and he said he was going to meet with the owner and my sales rep to set up a time to meet with me at my house to discuss this issue I then told him my availability and he would contact me to set up the meeting That was the last conversation I had with him My complaint again was the large cottage window was mis-sized and would not esthetically be what we discussed in detail and reassured by my sales rep Further more the huge safety concern as we sat at my kitchen table looking at the dangers of non-tempered glass how easily it could get broken The reasons that prompted me to make the phone callThank youRegards, [redacted]
First off I would like to apologize to Ms [redacted] for any miscommunication or inconveniences this may have causedHowever, according to our records we had Ms [redacted] on the installation schedule only time which we did show up for on 7/8/We installed the windows on that date and found that one had the incorrect grid patternThis was a manufacturing errorWe contacted the manufacturer that day and let them know they shipped us wrong grid patternsThis type of error usually takes about 2-weeks for us to receive the corrected sashesMrs [redacted] did sign a contract with us on 4/25/for [redacted] Package windows and basement hopper windowOn the back of that contract it clearly states that, Line #All of our windows are custom made at one of our manufacturing plants located around the country and shipped to any of our over Window World locationsThe time between when your order is placed and when the windows are ready to be installed, though not guaranteed is typically up to weeksLine #While errors are few and unforeseen conditions such as human error, factory error, warranty issues, weather, etcThese issues are not subject to discount or reimbursementMs [redacted] agreed to and signed the contract on both of these linesMs [redacted] and I spoke on the phone times the morning of the day she visited the officeDuring those conversations I kept trying to explain the situation to Ms [redacted] but was unable to communicate with her while she was upset and demanding compensationI kept trying to explain that her windows were here and we would call to schedule a day to install her windows when the Installation Manager was back in the officeMs [redacted] then decided to take it upon herself to come into the office with a gentleman that she claimed to be her attorneyWhen they arrived I took them into the warehouse to show her her windowsAt first glance I counted windows in Bay #and pointed it outUpon a closer look one of those windows was not hersSo I walked back into the office and rechecked the shipper to find out that the basement hopper was stored on the top shelf of Bay #(Hoppers are always stored on top shelf due to them being a smaller window to prevent accidental breakage) I'm truly sorry that it took weeks from the day she ordered until the day we installed the windows, but according to the contract no discount or compensation will be offeredAgain I apologize for any inconvenience this may have causedPlease call if I can help you any further.Sincerely, [redacted] ***Window World Office Manager
First off I would like to apologize for any inconvenience this may have causedWe are in the middle of peak season and are very busyAfter investigating the matter we do have Mrs [redacted] scheduled for installation on 9/1/Again I do apologize for any inconvenience the delay has causedIf you have any questions please give me a callSincerely, [redacted] Window World Office Manager [redacted]
I was told our office left a message last week that we were going to credit her card back as requestedHer card was credited on 10/1/for her full deposit back of $We deeply apologize for the frustration and inconvenienceIf you have any further questions, please let us know.Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Window World admits in their written response to BBB that they have used bait and switch advertising by having one product pictured and described on their website and named on my contract, yet installing an inferior perforated product. The perforated product is not acceptable because my next door neighbor has a mature sweet gum tree that drops thousands of burr-like, spiked sweet gum balls year round. The inferior perforated product will not keep these out. In fact, the perforations will hold the burrs in place. I told the salesman on May 8 that that is the reason I wanted the gutter guard that Window World has on their website and named on my contract. I asked the salesman on May 8 to show me a sample of the gutter and gutter guard and he said that he does not carry samples. If Window World removes the inferior perforated screens, I will be left with gutters that have dozens of screw holes, not an intact gutter. The installers also used completely untreated wood to replace a section of fascia board, and it will rot in short time. They did not nail it correctly, and the sharp nail ends are sticking out in several places. Window World has not addressed why they instruct their sales staff to ask for a husband to be present, when I am the sole homeowner. They have not addressed the metal shards screws and significant debris that the installers left behind, when the installers told me that it would be cleaned up. I have had to wait 13 days for Window World to respond in writing to my initial BBB complaint. When Randy [redacted] on called last week, I told him that I was still waiting for their written reply. So, it is false to say that I have not responded. I have asked them to order the correct gutter guard that I paid for, and they refuse. Because they admit in writing that they have used bait and switch advertising, I will file a consumer complaint with the [redacted] office. Regards, [redacted]
We are very sorry for the inconvenience this situation has caused Ms [redacted] Our web company didn't change the picture from our old gutter guard to new product we are using now which is a much better product at the same priceMs [redacted] viewed the website and saw the oldWe apologized for the mishap We offered her the money back for the gutter guard and we would remove it or she can keep itMs [redacted] is not very responsive to phone calls or trying to work this to a reasonable solutionWe have tried calling many times to resolveI hope to hear from her soon to move forwardThanks! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Two employees of WW have now admitted in writing to Revdex.com that they advertise a product that they do NOT sell and refuse to order, which, of course, is Bait and Switch advertising A company that practices integrity does not utilize Bait and Switch advertising, nor request Facebook star ratings based on which college team one supports WW installation work is so shoddy that I have had two reputable companies estimate what will be required to repair their poor workmanship WW installed bent gutters that leave a significant gap between gutter and fascia, gutters that are holding water because they are not installed at the correct angle, untreated wood that will rot, and exposed sharp nail ends I am still finding nails and screws in the driveway today because WW did not utilize a magnet stick or do any site cleanup at all The reputable company that I must now hire to fix WW's poor workmanship must remove the gutter and untreated wood, prime and paint new wood and cut it correctly because WW's untreated wood was too short and incorrectly cut The reputable company must fix the gutter angles so that they drain properly, extend downspouts from the second floor into the gutter of the first floor instead of leaving them on the roof like WW did, and attach the gutter correctly where WW bent it and left a gap And, of course, I will now have to pay a reputable company to install the correct gutter guard that I wanted all along and that WW had advertised and named on my contract I need to know an exact dollar amount that WW said that they are "willing to refund," since they did not provide what they had advertised and named on my contract, and I will now have to pay a reputable company to provide gutter guard on WW gutters that will have dozens of screw holes in them after the WW inferior perforated product is removed
Per Mr [redacted] 's vm - company resolved issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.During our initial consultation with the salesman, we were told 4-weeks until delivery He may have pointed to the contract which does say up to weeks, but I don't remember specific reference to this If summer is their busy season, then the salesman should STATE THAT during the consultation, instead of promising things that their company cannot deliver We signed a contract based on 4-weeks because we are teachers and can be present for the work to be done in the summer 4-weeks would have been greatweeks could have been worked out Now, we will have to take days off work, costing us money and inconvenience The contract says "typically up to weeks" and it has now been nearly - so the bottom line is that they have blown even the worst case scenario estimate by over 30% WW mentions a clause about "human error, factory error, etc"; this clause is on the back of the contract and I do not remember any reference to it during our meeting (my signature is not present on any of the lines on the back of the contract) At any rate, this clause is so generic that it seems to excuse anything that might happen, making Window World unaccountable for almost anything: "While errors are few, unforseen conditions such as human error, factory error, warranty issues, weather, etc These issues are not subject to discount or reimbursement" I am not asking for a discount or a reimbursement (typically to be paid back for something you paid for yourself) - I am asking to terminate the contract because they did not deliver on their part of the deal.All of these things could have possibly been excused had they made any attempt to communicate with me We made phone calls to their office after the time period we expected to hear from them passed A Window World representative has yet to contact me, despite the fact that they did not deliver on the product I paid for in the time they promised During the second call, I was told that the representative would get in touch with the factory and call me back - she still hasn't called I would also point out that the response from WW still makes no reference as to when they might deliver on the windows Regards, [redacted] ***
I don't understand why this has become a Revdex.com issueMrs[redacted] has been on the service schedule for 6/16/for about a week nowSorry for any inconvenience this has caused
Revdex.com: This is the first time that the business has offered to refund the full deposit to me I will accept the full deposit refund and will keep the gutters as WW outlined in their written offer I will have a reputable company remove and replace the faulty gutters, and do not want WW to perform any more work on the gutters I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We are sorry that this situation has taken some timeWe have been in contact with the door manufacturer about Mrs [redacted] 's doors and haven't got an answer back from them about this situationI did contact the next level of management at the door facility and expect an answer soon on the credit so we may refund her the moneyWe have been in contact with her via email that we are working on thisAgain, we are very sorry and we hope to have an answer today or early next weekWe are as frustrated as her about this situation and working quickly to resolve\Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This became a Revdex.com issue when Window World would not return our phone callsIt wasn't until last week that we were able to get a return phone call to get on the scheduleWe still do not have a resolution to the other issues as the tech that came out said "there was nothing wrong" with some of the windows that we had issues withWe just want what we paid for Regards, [redacted]
Check went out Friday 7-31-We didn't hear from the customer if that refund was going to be the resolution so we didn't mail out the checkNow that we know it will be resolved we mailed it outSorry for the confusion [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response said it was peak season and that was the reason for delay I ordered my windows and paid $dollars as down payment for the windows on May 15, The sales person promised delivery in 6-weeks Now they have said installation is 9-1- Maybe it will happen I sure hope so, as this delay has cost me several months rent Nothing was ever said about peak season I think waiting three and a half months for windows promised in weeks is not resolving the problem Future customers need to be told the truth about wait timeNo one ever contacted me that it would be longer than 6-weeks, when I did call I was told they were on the truck, which now I know was a lieI do not believe the reason is peak season from May 15, till Sept 1, Please keep my complaint as UNRESOLVED Regards, [redacted] ***
We are so sorry this situation occurredWe did have some time issues due to the holidays and weather throughout December and JanuaryThe customer called and canceled then the installation manager called her to reinstate the job and she agreed to start overWe reordered the material and tried to schedule the job and again it was canceledWe issued the customer a check and she should have it within a few daysAgain, we are very sorry this happened! [redacted]
We never admitted that we used a so called "Bait and Switch" tacticOur company was built on integrity and It was an oversight that was missed by our web developerWe have our website monitored by an outside vendorIt was simply overlookedThese remarks are the same remarks that I am dealing with time and time againAlong with the personal attacks from Ms [redacted] We have offered her money back and don't know what else we can do to resolve thisI will no longer speak to Ms [redacted] due to unwillingness to be professionalWe are willing to work with Revdex.com as a third party to resolve this issue due to the unreturned communication and abrasiveness used by Ms [redacted] in conducting business Best regards, *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.aAgain as I have stated before I spoke with "***" on 3-7-about canceling my order and he said he was going to meet with the owner and my sales rep to set up a time to meet with me at my house to discuss this issue I then told him my availability and he would contact me to set up the meeting That was the last conversation I had with him My complaint again was the large cottage window was mis-sized and would not esthetically be what we discussed in detail and reassured by my sales rep Further more the huge safety concern as we sat at my kitchen table looking at the dangers of non-tempered glass how easily it could get broken The reasons that prompted me to make the phone callThank youRegards, [redacted]
First off I would like to apologize to Ms [redacted] for any miscommunication or inconveniences this may have causedHowever, according to our records we had Ms [redacted] on the installation schedule only time which we did show up for on 7/8/We installed the windows on that date and found that one had the incorrect grid patternThis was a manufacturing errorWe contacted the manufacturer that day and let them know they shipped us wrong grid patternsThis type of error usually takes about 2-weeks for us to receive the corrected sashesMrs [redacted] did sign a contract with us on 4/25/for [redacted] Package windows and basement hopper windowOn the back of that contract it clearly states that, Line #All of our windows are custom made at one of our manufacturing plants located around the country and shipped to any of our over Window World locationsThe time between when your order is placed and when the windows are ready to be installed, though not guaranteed is typically up to weeksLine #While errors are few and unforeseen conditions such as human error, factory error, warranty issues, weather, etcThese issues are not subject to discount or reimbursementMs [redacted] agreed to and signed the contract on both of these linesMs [redacted] and I spoke on the phone times the morning of the day she visited the officeDuring those conversations I kept trying to explain the situation to Ms [redacted] but was unable to communicate with her while she was upset and demanding compensationI kept trying to explain that her windows were here and we would call to schedule a day to install her windows when the Installation Manager was back in the officeMs [redacted] then decided to take it upon herself to come into the office with a gentleman that she claimed to be her attorneyWhen they arrived I took them into the warehouse to show her her windowsAt first glance I counted windows in Bay #and pointed it outUpon a closer look one of those windows was not hersSo I walked back into the office and rechecked the shipper to find out that the basement hopper was stored on the top shelf of Bay #(Hoppers are always stored on top shelf due to them being a smaller window to prevent accidental breakage) I'm truly sorry that it took weeks from the day she ordered until the day we installed the windows, but according to the contract no discount or compensation will be offeredAgain I apologize for any inconvenience this may have causedPlease call if I can help you any further.Sincerely, [redacted] ***Window World Office Manager
First off I would like to apologize for any inconvenience this may have causedWe are in the middle of peak season and are very busyAfter investigating the matter we do have Mrs [redacted] scheduled for installation on 9/1/Again I do apologize for any inconvenience the delay has causedIf you have any questions please give me a callSincerely, [redacted] Window World Office Manager [redacted]
I was told our office left a message last week that we were going to credit her card back as requestedHer card was credited on 10/1/for her full deposit back of $We deeply apologize for the frustration and inconvenienceIf you have any further questions, please let us know.Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Window World admits in their written response to BBB that they have used bait and switch advertising by having one product pictured and described on their website and named on my contract, yet installing an inferior perforated product. The perforated product is not acceptable because my next door neighbor has a mature sweet gum tree that drops thousands of burr-like, spiked sweet gum balls year round. The inferior perforated product will not keep these out. In fact, the perforations will hold the burrs in place. I told the salesman on May 8 that that is the reason I wanted the gutter guard that Window World has on their website and named on my contract. I asked the salesman on May 8 to show me a sample of the gutter and gutter guard and he said that he does not carry samples. If Window World removes the inferior perforated screens, I will be left with gutters that have dozens of screw holes, not an intact gutter. The installers also used completely untreated wood to replace a section of fascia board, and it will rot in short time. They did not nail it correctly, and the sharp nail ends are sticking out in several places. Window World has not addressed why they instruct their sales staff to ask for a husband to be present, when I am the sole homeowner. They have not addressed the metal shards screws and significant debris that the installers left behind, when the installers told me that it would be cleaned up. I have had to wait 13 days for Window World to respond in writing to my initial BBB complaint. When Randy [redacted] on called last week, I told him that I was still waiting for their written reply. So, it is false to say that I have not responded. I have asked them to order the correct gutter guard that I paid for, and they refuse. Because they admit in writing that they have used bait and switch advertising, I will file a consumer complaint with the [redacted] office. Regards, [redacted]
We are very sorry for the inconvenience this situation has caused Ms [redacted] Our web company didn't change the picture from our old gutter guard to new product we are using now which is a much better product at the same priceMs [redacted] viewed the website and saw the oldWe apologized for the mishap We offered her the money back for the gutter guard and we would remove it or she can keep itMs [redacted] is not very responsive to phone calls or trying to work this to a reasonable solutionWe have tried calling many times to resolveI hope to hear from her soon to move forwardThanks! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Two employees of WW have now admitted in writing to Revdex.com that they advertise a product that they do NOT sell and refuse to order, which, of course, is Bait and Switch advertising A company that practices integrity does not utilize Bait and Switch advertising, nor request Facebook star ratings based on which college team one supports WW installation work is so shoddy that I have had two reputable companies estimate what will be required to repair their poor workmanship WW installed bent gutters that leave a significant gap between gutter and fascia, gutters that are holding water because they are not installed at the correct angle, untreated wood that will rot, and exposed sharp nail ends I am still finding nails and screws in the driveway today because WW did not utilize a magnet stick or do any site cleanup at all The reputable company that I must now hire to fix WW's poor workmanship must remove the gutter and untreated wood, prime and paint new wood and cut it correctly because WW's untreated wood was too short and incorrectly cut The reputable company must fix the gutter angles so that they drain properly, extend downspouts from the second floor into the gutter of the first floor instead of leaving them on the roof like WW did, and attach the gutter correctly where WW bent it and left a gap And, of course, I will now have to pay a reputable company to install the correct gutter guard that I wanted all along and that WW had advertised and named on my contract I need to know an exact dollar amount that WW said that they are "willing to refund," since they did not provide what they had advertised and named on my contract, and I will now have to pay a reputable company to provide gutter guard on WW gutters that will have dozens of screw holes in them after the WW inferior perforated product is removed