Indigo Springs Apartments

Roach Infestation - I moved in and the first day saw roaches, many of them all different sizesI notified the office who acted as if they never heard of this which I find impossible with the sizes of these things, they were nothing newReviews online also confirm they have roach problemsPest control came out the following week, it did not work so they returned the next week, still roachesI asked to move apartments and expressed my disgust with having to live with roaches, not being able to have guests, not begin able to cook or have food in my pantry or cabinets also not being able to use the storage because the huge sewer roachesThe lack of concern with the fact they allowed me to move in to a roach infested apartment is unacceptableNobody should be signed into a month lease agreement not being notified of the bug factorsI now have found baby SCORPIONS and live fear my children will get bit by a scorpion, not to mention their fear of roachesMy year old son he couldn't take it anymore and begged to moveAfter spraying, fogging, baiting and spraying again not to mention the bottles of bug spray and roach bait I purchased myself costing has not resolved the problemPotential leasers should be aware of the living conditions you may face here and nobody should be forced to live this wayAfter one month I cannot sleep or enter a bathroom or kitchen without a broom and feeling like you may see the infestation anywhere

To whom it may concern: My name is Vanessa P***I am the Community Director at Indigo Springs ApartmentsI spoke to *** mother, *** ***, on Monday, October 12, in regards to herdaughters move in experience on Saturday, October 10, *** stated that her daughter and
roommate, *** ***, were very disappointed with the apartmenthome when they came to move in on Saturday*** stated that her daughterwanted her holding deposit of $returned as well as nonrefundableapplication fees of $I assured *** that we would be happy to refund bothamounts for a total of $to *** and *** and that the amount would besent out from our corporate office and returned to them within business fromthe date their application was cancelled*** went on to explainthat her daughter was told that the apartment home she would be renting wouldhave granite counter tops, vinyl flooring throughout, and new appliancesIexplained to *** that the only apartment homes we have available with quartz countertops, vinyl flooring throughout, and new appliances are at Premier at IndigoSprings our newest building that opened in July I also explained that wehave a model of a renovated apartment home that have dark cabinets, Formicacounter tops, and vinyl flooring throughoutHowever, these were not the unitsthat *** and her roommate chose to put a deposit down for*** stated that*** was told her apartment home was going to look exactly like the apartmentshe saw except for having white cabinetsI explained to *** that at IndigoSprings we have different renovations specs available in our apartment homes.I also explained that her daughter may have been shown our renovated modelapartment home as well as a brand new construction home based off of theinformation about her preferences that was given to Leasing Consultant RosieR***I apologized that we did not have an apartment available to show thatday with the exact renovations *** and *** had decided to apply for.*** stated that she felt Indigo Springs should also reimburse her daughter for the costs paid to moversand money spent on storage after *** chose not to move into apartment homeon Saturday, October 10, I explained to *** that we would be able torefund the holding deposit and application fees but we would not be able toreimburse *** and *** for any other costsThe apartment home that ***and *** signed a lease for and came to move into on October 10, was inhabitable conditionThe appliances worked, the unit had been professionallycleaned, carpets had been professionally cleaned, and all maintenance work hadbeen completedI explained to *** that her daughter and roommates choice notto move in was based off of the ascetics of the apartment home, but theapartment home was certainly habitableI also stated that my staff had offeredto transfer *** and *** to a renovated apartment home for move in on10/19/for the same price as the home they had originally applied forTheychose not to do so.I assured *** that wewould be refunding *** and *** a total of $I also apologized forany confusion that may have occurred throughout *** and *** applicationprocessI assured her I would address the importance of showing pictures ofthe different renovation specs available at Indigo Springs if a unit is not inmaintenance ready condition to be shownOn October 14, Ireceived confirmation from our accountant at corporate that *** and ***refund check in the amount of $had been sent out.Vanessa P***Community DirectorIndigo Springs Apartments

Indigo Springs does not maintain their property. The pools were dirty and disgusting all summer. The gym hasn't been operational in months. The women that work in the office are not helpful but are rude and confrontational. Work orders are not responded to in a timely manner. Even if you obey every rule according to your lease, they will find a reason to threaten you into paying for something else. I was told by Cassie in the office that she has my social security number and she can send me into collections at anytime she feels like it. Abusive and unlawful. Stay away from this place.

RUUUUN AWAY! Yes [redacted], everything you said is absolutely true. I am tired from talking, I am exhausted from living here, its not a livable situation. the management and the office with everyone who works there are abusing their rights putting us through unlivable situaiotns, they never told us either that the building is infested. it was going on for so long, I checked with the neighbors and they said its been for a while, and the same thing, when I told them about it the first time they were surprised that there are roaches, I can't believe the games they play. I just can't digest how could they be managing a property with all the things they do, there is a reason why they didnt seek Revdex.com accreditation. I have lots of photos and videos of he roaches, of the poor maintenance. if you live there, seek legal help. its free for arizona tenants www[redacted]. Take care of yourself, because they are not going to stop, and make sure you documents and have everything by writing, and join a tenants organization, because they will retaliate when they sense your dissatisfaction. I received a notice that my rent will be 2000$ if I go month to month!!!

Regarding Complaint # [redacted]
 
Please find attached the renewal letter and the applicable pages to the Lease agreement pertaining to the complaint.  Indigo Springs apologizes for any confusion that the resident may have had regarding there renewal letter.  It does clearly...

state in the lease on page 2 that the resident is responsible for giving us a 60 day notice and they will go month to month after lease has expired.  The renewal letter was sent out on July 25th that states when the lease is up and that they are required to give a 60 day notice.   The renewal letter is stating that the new lease agreement needs to be signed by all lease holders prior to 8/15/14.  We did not receive the residents notice to vacate till the 15th of August so the 60 day notice is from that date.  Please understand the Month to Month rate is $2100 but due to the confusion we will adjust the rate to the market rent for the remaining 10 days since the concession does end on 10/5/14.  The prorate amount of rent will be based off the rate of $930 plus tax.
 
The resident can contact us and we can give them a total for the prorated amount of rent for Oct, but we will not have the amount for the water, sewer and trash until the end of September.
 
We thank you for your assistance in this matter.
 
Please feel free to contact us or have the resident contact us with any further questions.
 
Sincerely,
 
 [redacted] /Community Manager
Indigo Springs Apartments[redacted]
P: [redacted] F: [redacted] [redacted]

Indigo Springs does not maintain their property. The pools were dirty and disgusting all summer. The gym hasn't been operational in months. The women that work in the office are not helpful but are rude and confrontational. Work orders are not responded to in a timely manner. Even if you obey every rule according to your lease, they will find a reason to threaten you into paying for something else. I was told by Cassie in the office that she has my social security number and she can send me into collections at anytime she feels like it. Abusive and unlawful. Stay away from this place.

Roach Infestation - I moved in and the first day saw roaches, many of them all different sizes. I notified the office who acted as if they never heard of this which I find impossible with the sizes of these things, they were nothing new. Reviews online also confirm they have roach problems. Pest control came out the following week, it did not work so they returned the next week, still roaches. I asked to move apartments and expressed my disgust with having to live with roaches, not being able to have guests, not begin able to cook or have food in my pantry or cabinets also not being able to use the storage because the huge sewer roaches. The lack of concern with the fact they allowed me to move in to a roach infested apartment is unacceptable. Nobody should be signed into a 12 month lease agreement not being notified of the bug factors. I now have found baby SCORPIONS and live fear my children will get bit by a scorpion, not to mention their fear of roaches. My 10 year old son he couldn't take it anymore and begged to move. After spraying, fogging, baiting and spraying again not to mention the 8 bottles of bug spray and roach bait I purchased myself costing 100.00 has not resolved the problem. Potential leasers should be aware of the living conditions you may face here and nobody should be forced to live this way. After one month I cannot sleep or enter a bathroom or kitchen without a broom and feeling like you may see the infestation anywhere.

Regarding Complaint # [redacted]

 

Please find attached the renewal letter and the applicable pages to the Lease agreement pertaining to the complaint.  Indigo Springs apologizes for any confusion that the resident may have had regarding there renewal letter.  It does clearly...

state in the lease on page 2 that the resident is responsible for giving us a 60 day notice and they will go month to month after lease has expired.  The renewal letter was sent out on July 25th that states when the lease is up and that they are required to give a 60 day notice.   The renewal letter is stating that the new lease agreement needs to be signed by all lease holders prior to 8/15/14.  We did not receive the residents notice to vacate till the 15th of August so the 60 day notice is from that date.  Please understand the Month to Month rate is $2100 but due to the confusion we will adjust the rate to the market rent for the remaining 10 days since the concession does end on 10/5/14.  The prorate amount of rent will be based off the rate of $930 plus tax.

 

The resident can contact us and we can give them a total for the prorated amount of rent for Oct, but we will not have the amount for the water, sewer and trash until the end of September.

 

We thank you for your assistance in this matter.

 

Please feel free to contact us or have the resident contact us with any further questions.

 

Sincerely,

 

 [redacted] /Community Manager

Indigo Springs Apartments[redacted]

P: [redacted] F: [redacted]

RUUUUN AWAY! Yes [redacted], everything you said is absolutely true. I am tired from talking, I am exhausted from living here, its not a livable situation. the management and the office with everyone who works there are abusing their rights putting us through unlivable situaiotns, they never told us either that the building is infested. it was going on for so long, I checked with the neighbors and they said its been for a while, and the same thing, when I told them about it the first time they were surprised that there are roaches, I can't believe the games they play. I just can't digest how could they be managing a property with all the things they do, there is a reason why they didnt seek Revdex.com accreditation. I have lots of photos and videos of he roaches, of the poor maintenance. if you live there, seek legal help. its free for arizona tenants www[redacted]. Take care of yourself, because they are not going to stop, and make sure you documents and have everything by writing, and join a tenants organization, because they will retaliate when they sense your dissatisfaction. I received a notice that my rent will be 2000$ if I go month to month!!!