Indique Hair Reviews (%countItem)
View Photos
Indique Hair Rating
Description: Indique is an internationally known hair extension brand with retail stores across the United States and distributors throughout the United States, Europe, Asia, Africa and Central America. With a winning combination of hair experts and stylists, and over 30 years of industry experience, we provide 100% virgin human hair that is completely natural and of the highest quality. Our goal is to provide you with consistent access to a variety of unique virgin hair products that are versatile and last for a very long time.
Address: 13 Highland Cir, Needham Hgts, Massachusetts, United States, 02494-3097
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Indique Hair
Add new contacts
Hair sheds all over my home. Unsafe for children and animals as they get it inside their bodies and can die. They are the worst hair company I have ever dealt with. Hair SHEDS EVERYWHERE and they will not refund you.
Bought hair from them twice had to remove from my head days later because hair was just falling out with the touch.
*** the manager asked me to mail the hair. I mailed from the UPS store to the address she provided and she refused the package
1. Price of SHEDDING TRASH hair = $230
2. Price of weave I had to remove because of SHEDDING hair $350
3. Price of the difference in price for new hair after first set SHED all over the place.
$180
4. Price of second weave that was remove days later to get the SHEDDING ICHY hair out of my head $350
5. Price of packaging and UPS mail to send the hair back to Indique as *** (*** Store Manager requested) $18
January 22, 2020 Indique Hair LLC *** Phone: *** Fax: *** Revdex.com of MA, ME, RI, & VT *** Revdex.com Complaint ID # *** Dear Sir or Madam: We received your letter dated January 19, 2020 regarding ***. On May 17, 2019, Ms. purchased (1) tube of Organic Curl 18” Machine wefted hair from our *** Boutique. On June 20, 2019 Ms. came back into the boutique with the hair installed concerned of shedding. The *** Boutique Manager had determined that there was no issue with the hair, except Ms. was unhappy with the curl pattern and how the hair straightened. Although the hair was installed, in good condition the *** Boutique Manager decided that she would make an exception to our terms & condition and complete an on the spot replacement to accommodate Ms.. Ms. was credited in the amount of $238.14 for the original purchase and a replacement was performed immediately. The client hand selected 2 new items of (1) tube of Pure Straight 18” and (1) tube of Bali Straight 18” for her replacements leaving a balance of $42.66. Before leaving the boutique, Ms. paid her balance, received maintenance tips, a hair care guide, terms and conditions, and her receipts and appeared to be happy. On July 12, 2019 Ms. returned to our *** location to exchange the items that were previously replaced for her. Ms. wanted a different texture and length as she changed her mind on what style she was interested in. The client hand selected (2) tubes of Pure Wavy 18”. Going out of our policy and making another exception (as the items were still in the untouched sellable condition) again, we honored a full credit of the items returned and charged the difference for the new items in the amount of $108.00. We attempted to follow up with Ms. numerous times via phone and email from our corporate office. Ms. never replied to our follow up, therefore, her ticket was closed. On September 13, 2019 Ms. reached out to corporate with complaints regarding her Pure Wavy replacements she received on July 12, 2019. We immediately reached out to our *** boutique (where the purchase was completed) to address our clients concerns. Our *** Boutique manager called Ms. with no success; therefore, an email was sent out to inform the client of the options we have available to address her concerns. Noting that we could give her a 20% off discount on a future purchase or the hair would need to be sent in for testing at Corporate. Ms. was provided with the proper mailing address for the boutique location if she would like to send the hair in for testing. During the email interactions between the client and our boutique manager she refused any outcome offered and was advised that she should maintain her hair. Ms. was adamant about sending her hair back to the boutique. When Ms.’s hair arrived at the boutique, we needed to return the hair to her as she was clear the outcomes, we were offering she had no interest in. We have attempted numerous times to offer a resolution going against our own policies to have the hair replaced without going through our Quality Assurance Department for testing. We are very sorry for her inconvenience; however, we can no longer offer another replacement or refund. It was clear that we have already made several exceptions to satisfy her and must now follow company policy. *** Retail Operations Manager INDIQUE HAIR
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not accept the response of this company. There was a gliche with the system when I tried to respond. There was no place for me to say the reason that I did not accept their request. Can you give me an opportunity to respond? Their response is not true. The hair was defective both times that is why I returned it! Regards
Again this is our response and option(s) that we are providing to the client. Please see below:January 27, 2020Indique Hair LLC ***
***Phone: ***Fax: ***Revdex.com of MA, ME,
RI, & VT***
***
Revdex.com Complaint ID # ***Dear Sir or Madam:We received your letter dated January
19, 2020 regarding ***. On May 17, 2019, Ms. purchased (1) tube of
Organic Curl 18” Machine wefted hair from our *** Boutique.On June 20, 2019 Ms. came back into the boutique with the
hair installed concerned of shedding. The *** Boutique Manager had
determined that there was no issue with the hair, except Ms. was unhappy
with the curl pattern and how the hair straightened. Although the hair was
installed, in good condition the *** Boutique Manager decided that she
would make an exception to our terms & condition and
complete an on the spot replacement to accommodate Ms.. Ms. was credited in the amount of $238.14 for the original
purchase and a replacement was performed immediately. The client hand selected 2 new items of
(1)
tube of Pure Straight 18” and (1) tube of Bali Straight 18” for her
replacements leaving a balance of $42.66. Before leaving the boutique, Ms.
paid her balance, received maintenance tips, a hair care guide, terms and
conditions, and her receipts and appeared to be happy.On July 12, 2019 Ms.
returned to our *** location to exchange the items that were previously
replaced for her. Ms. wanted a different texture and length as she changed
her mind on what style she was interested in. The client hand selected (2)
tubes of Pure Wavy 18”. Going out of our policy and making another exception
(as the items were still in the untouched sellable condition) again, we honored
a full credit of the items returned and charged the difference for the new
items in the amount of $108.00.We attempted to follow up with Ms. numerous times via phone
and email from our corporate office. Ms. never replied to our follow up,
therefore, her ticket was closed. On September 13, 2019 Ms. reached out to
corporate with complaints regarding her Pure Wavy replacements she received on
July 12, 2019. We immediately reached out to our *** boutique (where the
purchase was completed) to address our clients concerns. Our *** Boutique manager called Ms. with no success;
therefore, an email was sent out to inform the client of the options we have
available to address her concerns. Noting that we could give her a 20% off
discount on a future purchase or the hair would need to be sent in for testing
at Corporate. Ms. was provided with the proper mailing
address for the boutique location if she would like to send the hair in for
testing. During the email interactions between the client and our boutique
manager she refused any outcome offered and was advised that she should
maintain her hair. Ms. was adamant about sending her hair back to the
boutique. When Ms.’s hair arrived at the boutique, we needed to return the
hair to her as she was clear the outcomes, we were offering she had no interest
in.We have attempted numerous times to offer a resolution going
against our own policies to have the hair replaced without going through our
Quality Assurance Department for testing. We are very sorry for her inconvenience; however, we can no longer offer
another replacement or refund. It was clear that we have already made
several exceptions to satisfy her and must now follow company policy. ***Retail Operations ManagerINDIQUE
HAIR
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I do not accept this offer because it is not true. I called and emailed Indique several times. The reason I returned the first set of hair was because it was not a quality product. It was sheddingeverywhere and it was an issue of my hair dresser. I paid the hairdresser to install my hair $250 then had to pay to have it removed from my head because the hair was shedding everywhere. When I went back to Indique right after I bought the hair I showed them the shedding of the hair and I was advised by *** to buy a different hair that would likely shed less. So I purchased a much more expensive version of the hair. This hair also shed all over the place. I asked for a refund and was told to mail the hair in by ***. She asked me to mail it to her address and this is what I did. I paid UPS to mail the hair as *** Instructed. I was only mailing the hair back because this was her recommendation. This hair is not quality it does not hold to the weft. Moreover if you look on their *** page and on several other websites including *** you will see the numerous accounts of people complaining about the shedding hair. It is unreal. This is an issue please look at their reputation online *** etc.
Regards
I purchased human hair from the website in May 2019 I received hair with a strong odor. I was allowed to return it yet, I did not receive a shipping fee return. I have the hat installed in June 2019. After treat the hair with organic argon oil for shine and using non sulfate shampoo, the hair was complete unusable upon its second coloring.
Indique Hair LLC *** Phone: *** Fax: *** Revdex.com of Eastern MA, ME, RI, & VT ***
*** Revdex.com Complaint ID # *** Dear Sir or Madam: We received your letter dated November 11, 2019 regarding Complaint# ***. Ms.’s purchased one tube of Pure Straight Machine-wefted Hair 18’ on May 9, 2019 for $197.80. Ms. states that she spoke with Indique on Sunday, November 10, 2019 however our Corporate Client Care Department is closed on the weekends. We have not spoken to Ms. or corresponded with her since her last submission of her complaint to Revdex.com (Complaint # ***) on May 18, 2019. Regarding Ms.’s current complaint, she is aware of our policy regarding replacement and or exchanges as it is stated in our Terms and Conditions which she received in her package, please see attached. As stated in our terms and conditions, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or other wise processing the hair voids the Product Exchange Policy. Ms. colored the product which voids the products exchange policy. Lastly, Ms. purchase was made on May 9, 2019 which is outside our 30 Calendar Day product exchange policy which commenced on the date of purchase. We are unable to exchange or replace Ms. product as she has altered the hair and she is outside our 30 Calendar Day product exchange policy however; we are more than happy to extend a 20% off discount to Ms. to use on a future purchase. We apologize for any inconvenience this has caused Ms.. Best, *** Retail Operations Manager INDIQUE HAIR