This company Individual Software does not take ovwership for any of the software I have been struggling to use Organizer Pro now for several years and only continue with it because I can not find anonther program that does these same functions
But you are on your own when it does not function as it should Individual software cares NOT if you have any problems and will be of no service to you with any problems I can not stress enough their total lack of concern with any problems you may have I THINK, do not know this, that they purchase application code from many sources and basicallly market it to the public They are supposed to support it, but don't really have the staff nor the desire to train any staff to do that I would look else where for applications if possible
Initial Business Response** /* (1000, 5, 2015/09/15) */
We are sorry to hear about this technical issueWe have contacted the customer and he has implemented a work around for this issue ** using Windows In the meantime we are working to resolve this issue in Windows and we will be back
in touch with the customer when the problem is fixed
Initial Business Response /* (1000, 5, 2014/03/28) */
We are sorry to hear about this technical issueSince we were unable to resolve it, we have issued this customer a Return Material Authorization number, per our Satisfaction GuaranteeOnce we receive the customer's return, we will
process a refund within business days
Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that trying to resolve this issue by simply offering a refund may be the only option Individual SoftwareHowever, I feel compelled to not accept their response due to the hours and hours of time I have spent struggling with software that never worked properly from day Not only that, my simple request of a phone call from Individual Software was ignored for monthsIt wasn't until I contacted Revdex.com, that Individual Software decided to phone meNow that they, not me, has decided that a refund is the only solution to this issue, I have removed the software from my computer and returned the product to them with a copy of my original receiptI will accept the refundIn addition, I have now spent several hours adding the or so appointments that I have on an annual basis to the new calendar that I replaced theirs withI feel that it is important for the general public to know that this software did not work for me and it may not work for them, and that they should not make the same mistake that I did
Final Business Response** /* (4000, 9, 2014/04/07) */
We have escalated this issue to our CEOHere is his response:
We understand your concern and trouble you have experienced with the company
Yes, offering you a refund sooner would have been better, but I think our technical support representatives are sometimes overcommitted to finding product solutions as our goal is to keep customers satisfied with our productsI can offer no excuse for a Technical Rep not calling youWe are mandated to call customers and to set appointments at their convenienceThis will ** discussed with them
We have been in business for 30+ years and have millions of daily users of AnyTime OrganizerThese customers speak of the incredible price/value of the productFor future purchasers of AnyTime Organizer, we don't object to your broadcast warning to the general public because you have had a bad experience
Finally, we have an upgrade project coming up to make improvements to AnyTime OrganizerI will take a personal interest to see that we will do our best to address your specific issue in this new projectIf we can fix the issue you will be entitled to a free upgrade, if you desireAlso, if you see any product we have on www.individualsoftware.com you like - you can have that for free
Even though your communication isn't what I hope to hear - I do appreciate any and all communication from customers - so we know what to focus our improvement efforts on
***
CEO
Individual Software Inc
Final Consumer Response /* (2000, 11, 2014/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have recieved a refund and appreciate the response from the CEO
Initial Business Response /* (1000, 5, 2014/08/15) */
We are sorry to hear about the technical issues this customer experienced. Individual Software offers free technical support and is available to assist with these issues. This was a simple problem that we could quickly resolve, but the...
customer has not responded to our requests to assist. We have issued a refund in this case.
Initial Business Response /* (1000, 6, 2015/08/25) */
We are sorry to hear about this technical issue. We have contacted this customer and resolved their issue.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
Yes Individual Software dud contact me and help resolve my issue. Thank you Revdex.com always helping the consumer
Initial Business Response /* (1000, 5, 2014/05/27) */
We are sorry to hear about these technical issues. We offer free technical support on all of our products along with a satisfaction guarantee. This customer did not contact us before making this complaint. We have since contacted the...
customer and resolved their technical issue. We consider this issue resolved and no refund was necessary.
Initial Business Response** /* (1000, 5, 2015/03/23) */
This customer owned an older version of our software. He contacted us after filing this complaint and we provided him with a FREE upgrade to the latest version. This complaint should be considered resolved now.
Initial Consumer...
Rebuttal /* (2000, 7, 2015/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This company Individual Software does not take ovwership for any of the software I have been struggling to use Organizer Pro now for several years and only continue with it because I can not find anonther program that does these same functions
But you are on your own when it does not function as it should Individual software cares NOT if you have any problems and will be of no service to you with any problems I can not stress enough their total lack of concern with any problems you may have I THINK, do not know this, that they purchase application code from many sources and basicallly market it to the public They are supposed to support it, but don't really have the staff nor the desire to train any staff to do that I would look else where for applications if possible
Initial Business Response** /* (1000, 5, 2015/09/15) */
We are sorry to hear about this technical issueWe have contacted the customer and he has implemented a work around for this issue ** using Windows In the meantime we are working to resolve this issue in Windows and we will be back
in touch with the customer when the problem is fixed
Initial Business Response /* (1000, 5, 2014/03/28) */
We are sorry to hear about this technical issueSince we were unable to resolve it, we have issued this customer a Return Material Authorization number, per our Satisfaction GuaranteeOnce we receive the customer's return, we will
process a refund within business days
Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that trying to resolve this issue by simply offering a refund may be the only option Individual SoftwareHowever, I feel compelled to not accept their response due to the hours and hours of time I have spent struggling with software that never worked properly from day Not only that, my simple request of a phone call from Individual Software was ignored for monthsIt wasn't until I contacted Revdex.com, that Individual Software decided to phone meNow that they, not me, has decided that a refund is the only solution to this issue, I have removed the software from my computer and returned the product to them with a copy of my original receiptI will accept the refundIn addition, I have now spent several hours adding the or so appointments that I have on an annual basis to the new calendar that I replaced theirs withI feel that it is important for the general public to know that this software did not work for me and it may not work for them, and that they should not make the same mistake that I did
Final Business Response** /* (4000, 9, 2014/04/07) */
We have escalated this issue to our CEOHere is his response:
We understand your concern and trouble you have experienced with the company
Yes, offering you a refund sooner would have been better, but I think our technical support representatives are sometimes overcommitted to finding product solutions as our goal is to keep customers satisfied with our productsI can offer no excuse for a Technical Rep not calling youWe are mandated to call customers and to set appointments at their convenienceThis will ** discussed with them
We have been in business for 30+ years and have millions of daily users of AnyTime OrganizerThese customers speak of the incredible price/value of the productFor future purchasers of AnyTime Organizer, we don't object to your broadcast warning to the general public because you have had a bad experience
Finally, we have an upgrade project coming up to make improvements to AnyTime OrganizerI will take a personal interest to see that we will do our best to address your specific issue in this new projectIf we can fix the issue you will be entitled to a free upgrade, if you desireAlso, if you see any product we have on www.individualsoftware.com you like - you can have that for free
Even though your communication isn't what I hope to hear - I do appreciate any and all communication from customers - so we know what to focus our improvement efforts on
***
CEO
Individual Software Inc
Final Consumer Response /* (2000, 11, 2014/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have recieved a refund and appreciate the response from the CEO
Initial Business Response /* (1000, 5, 2014/02/27) */
We have contacted this customer and their technical issue is resolved
Initial Business Response /* (1000, 5, 2014/08/15) */
We are sorry to hear about the technical issues this customer experienced. Individual Software offers free technical support and is available to assist with these issues. This was a simple problem that we could quickly resolve, but the...
customer has not responded to our requests to assist. We have issued a refund in this case.
Initial Business Response /* (1000, 6, 2015/08/25) */
We are sorry to hear about this technical issue. We have contacted this customer and resolved their issue.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
Yes Individual Software dud contact me and help resolve my issue. Thank you Revdex.com always helping the consumer
Initial Business Response /* (1000, 5, 2014/05/27) */
We are sorry to hear about these technical issues. We offer free technical support on all of our products along with a satisfaction guarantee. This customer did not contact us before making this complaint. We have since contacted the...
customer and resolved their technical issue. We consider this issue resolved and no refund was necessary.
Initial Business Response** /* (1000, 5, 2015/03/23) */
This customer owned an older version of our software. He contacted us after filing this complaint and we provided him with a FREE upgrade to the latest version. This complaint should be considered resolved now.
Initial Consumer...
Rebuttal /* (2000, 7, 2015/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)