Indochino Apparel

I ordered a suit for my wedding 6 weeks in advance (the time they recommend ordering). They emailed a conformation and tome to tell me that it would arrive in 2 weeks. After 3 weeks I called them to follow up, they told me that there was a delay because of Chinese New Year and that it would till arrive on time. After numerous back and fourth between myself and Indochino I came to find out that it would not arrive in time. Horrible customer service and product I would recommend that anyone needing a custom suit should spend more money to get a better quality suit with better customer service.

I enjoyed the showroom experience on 1/26 but it has been downhill from there. When I expressed my concerns with time (my wedding is in March), I was assured I would receive my wedding suit in 2 weeks, 3 at the most. The first time I called customer service on 2/12, I was told by James that my suit would be shipped on 2/16 or 2/17 due to Chinese New Year. He assured me it would take 2-3days to arrive. When I spoke to Colin on 2/15, he very matter of factly informed me that my suit would be shipped by 2/18 & I would receive it by 2/21-2/26. I spoke to Cameron on 2/18 & was told it would ship 2/19. When I asked to speak to a manager he informed me there is nothing they would do for me & by the time they got back to me, my suit will already have shipped. I am extremely disappointed as I expected this entire experience to go as well as my initial appointment on 1/26. I fully intended to recommend indochino to all of my friends however after receiving no resolution or even an attempt to resolve my complaint, I will not be recommending Indochino to anyone.