Indoor Comfort Services Inc. Reviews (2)
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Indoor Comfort Services Inc. Rating
Description: Plumbers, Plumbing - Contractor, Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Air Conditioning Repair, Air Conditioning Systems - Cleaning, Air Duct Cleaning, Air Conditioning Contractors & Systems, Contractor - Electrical, Electricians
Address: 6380 Tupelo Dr Ste 5, Citrus Hts, California, United States, 95621-1762
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Review: Spoke to [redacted] Finchio owner of Indoor Comfort Services X-XX-XX relayed complaint. [redacted] Finchio relayed disparaging comments about his employee and was unreceptive to our concern of his authorization of replacing #8 AWG High Voltage Wire/ That was already present and usable according to employee so he could increase his profit( [redacted] also called backed several times pretending that we didn't talk to him originally in order to cover for his disparaging comments about his employee)Desired Settlement: $3,000 refund based on unnecessary replacement of wire, 10 year warranty on workship and 2 year club maintenance program.
Business
Response:
Business' Initial Response
The customers received a full refund. We initially installed the wrong size wire in error. The wire sizes are very close to each other and in this case we did not realize the wire was a different size until after the installation. Nonetheless our work passed inspection and the customers were satisfied. They had no complaint until they were contacted by an employee who we let go, who called our customers to bad mouth us in retaliation. After the customers contacted us about the wire, we offered to replace it at no cost. The customers refused the offer and demanded a refund, which we then negotiated and provided to amicable resolve the situation and leave them satisfied.
Review: Requested service on a rental house AC unit. Contractor sent never checked attic, freon levels, or took other measures to identify whether the AC was functioning properly. Contractor said it was fine and left with $100 warranty deductible. We hired another contractor to get a second opinion and found that the AC (pump and compressor) were both in dire need of service and that the attic duct work was in complete disarray. Pictures were taken and an estimate of $2400 to get the work done was given to us.Desired Settlement: Refund of $100 deductible.
Business
Response:
Company states that the technician went out on a warranty call and checked what was specified by the warranty company. We do have on the invoice that the system does need to be serviced. We have not heard from the consumer since. The consumer called and paid another company to come and they provided her with a list of items that they could sell her. If the consumer let us know that she wanted us to do more other than what the warranty company asked then we would have done it for her no problem. I will be calling the consumer now.
Consumer
Response:
I am rejecting this response because:
We did ask for further service and they said they couldn't do it. Not much more to say even going as far as saying it wasn't hot enough outside to test how cool the air is (wha?). It was an inadequate job and they should be looking out for the best interests of their customers. I am simply requesting a refund for not receiving a service that was requested.