I understand what Dr. D[redacted] is saying. My point, is that he should never accept anyone's request to fix a fan whether it is a warranty company or a customer. He said to me that he does not know anything about fixing fans other than installing them and uninstalling fans. I do not call that FAN REPAIR! I would just suggest that when someone asks for a fan repair, he is honest and tells them he is not qualified to "FIX" fans.
We go out on fan calls all the time for the home warranty company, but firsttime I ran accross a $600 dollar fans with a striped screws, and go through another electricall contractor to get the part, don't under stand why all the problems, when your husband as you said got up there and took everything down the part was 3 screws, and now your ruining my company reputation leaving 1 star reviews around the Internet, we are a small family company with 2 girls to raise that's barely getting by,, without someone trying to bring us down cause it didn't go your way..
This lady that we never met, did not hire us, we was sent out from the warranty company, to diagnose a ceiling fan problem, proceeded to take fan down found stripped screw, so we stopped so we did not damage fan. told husband warranty company will contacted them, about there options, we do collected...
a 65.00 dollar trade call fee for showing up, per the warranty company, we called the warrant company to explain the problem, and they said they would transfer the /wo to another company and call the plan holder, $65.00 is a 1 time fee. I don't know what happen after that, accept now I'm getting bad reviews, on [redacted] and [redacted], for what? any problem that they have should be taken up with the warranty company not US, we been out of it since we closed out the work order, with the warranty company, don't know what happen after that, so leave us alone..
Tell us why Incident at [redacted]. she called me a week asking for a estimate, on ceiling fan, I told her I can Make it there Tomorrow, she said how about next Monday 10/26/2015Arrived at the house around 9:30 and 10:00. knocked at the door [redacted]y, answered the door..She looked to be pregnant around 8 months or so..I told her I was there for a estimate for ceiling fan, she made some weird moves, and said, looking away all the time, well we want it done, most people want to know how much it may cost.I told her she looking at $400 .00 and with extra switch she was looking at $475.00.I get done with the job and she says there is some outlets not working, I proceeded to look for the problem, checked the outlets to the left and right of the 1 not working, found no problems, checked the 1 in the other room found no problems.Told [redacted] it would be nice to check the one behind the TV, that I never seen on, or herd on since I was there, I was unable to move the TV, [redacted], proceeded to jump up and said I will help you, I was taken back by this due to she was 8 - 9 months pregnant, we lift it up and sat it down on the floor, all the wile she kept staring at me with a weird look, I check the outlet and found only 1 wire in the box, we put the TV back up and the TV she immediatly went to turn it on, does not work with some crazy lines going through them, and seemed like a crack on the inside of TV that been there fo a wile, and we do have pics,, she started a big drama seen and started saying I broke her TV, she never asked for any type or insurance or information, I new it was a SCAM, she said I swear I'm not trying to scam you, I told her I never seen the TV on and it was impossible for me to damage the TV the problem looks to me like it always been there, I told her we can put a claim into my insurance and we can go from there, she never said anything with that, and I told her we are not buying you a TV, with that she said with a calm and cool response, can you at least fix my outlets I told her I need to go due to the situation and making it worst. my insurance said there was no claim to be made.Two days later her husband [redacted], called us on the 10/27/2015 and we were busy couldn't get the call, it came over caller ID on cell phone, we called him back 5 min later with no answer went to voice mail.[redacted] called back on 10/28/2015 and I answer the phone I David D[redacted] and he starts off saying how I broke his TV , I told him the story and what happen, I asked him what he wanted from us, and he said, I want you to buy me a new TV, his words, then proceeded to tell me how could I asked a pregnant lady to move a TV, I informed him that she jumped up out of the sofa before I could finish my sentence, witch was I cant move the TV, she, I will help. these people are trying to get a new TV on us.. our side of the story..here... we got our lawyer on deck,and we will be filing a lean on the property for non payment of services, for the work that was completed and never paid for, and interest.
To Whom it May Concern,It seems that we each have our own versions of the events that took place that day and following. I would like to reaffirm that I called 24 HR Valleywide Electric and requested TWO services: to install the power for the ceiling fan AND to diagnose/fix the outlets that stopped working. Mr. D[redacted] came out and started with the ceiling fan (I did not push him to do one job first over the other). He did a fine job with that and then began work on diagnosing the outlets. I was trying to be helpful and tested other outlets in the area. When he got to the outlet behind the TV, I did offer to help take the TV off the wall. I was the only other person in the house and I knew he would not be able to do it on his own. I feel that this is a normal response, pregnant or not. I did not have any medical conditions preventing me from lifting 50lbs, as I had been continually working out throughout my pregnancy and knew I was more than capable of lifting the TV. The TV should have been moved and set down on a soft surface (such as the couch), but neither of us thought of it at the moment. I had been working on my laptop while Mr. D[redacted] was working, so I was not watching the TV and it was powered off. When we put it back on the wall, I turned it on, which I feel is a normal sanity check, and it had a large crack beneath the screen. It was no longer displaying any picture. At this point, I feel, that anyone's normal reaction would be shock and a bit of panic. I started to cry, which I tried to stop and remain calm....but I was panicing a bit. It was not a cheap TV and was just over a year old. Mr. [redacted] first response was "I'm not paying for that". I was trying not to get upset (and I NEVER raised my voice) and keep myself in check. I just kept asking him what I could do. I tried at this point to get in touch with my husband because I was having a bit of a panic attack. Mr. D[redacted] at this point said that I was too upset and he was just going to go. He mentioned something about filing a claim with his insurance, but honestly I was so out of sorts that the whole thing was a bit of a blur. I offered to pay him for the ceiling fan work and try to discuss what my options for reimbursement on the TV were and he said that the fan was on him and rushed out the door pretty quickly. He left without issuing me a bill or anyway to file a claim with his insurance. My husband called him 2 days later to discuss our options with him and he was outright rude to my husband. I have a recording of this conversation for verification. He said that he would call his insurance company and file a claim on our behalf. We were never contacted by him or the insurance company again. As far as the ceiling fan payment, I am still more than willing to pay for that service. I will NOT pay interest because he on multiple occasions said that it was 'on the house'. If he wants payment, he has to send me a bill for his services. I would also like him to send me his insurance companies information so that I can personally contact them about a claim.
I understand what Dr. D[redacted] is saying. My point, is that he should never accept anyone's request to fix a fan whether it is a warranty company or a customer. He said to me that he does not know anything about fixing fans other than installing them and uninstalling fans. I do not call that FAN REPAIR! I would just suggest that when someone asks for a fan repair, he is honest and tells them he is not qualified to "FIX" fans.
We go out on fan calls all the time for the home warranty company, but firsttime I ran accross a $600 dollar fans with a striped screws, and go through another electricall contractor to get the part, don't under stand why all the problems, when your husband as you said got up there and took everything down the part was 3 screws, and now your ruining my company reputation leaving 1 star reviews around the Internet, we are a small family company with 2 girls to raise that's barely getting by,, without someone trying to bring us down cause it didn't go your way..
This lady that we never met, did not hire us, we was sent out from the warranty company, to diagnose a ceiling fan problem, proceeded to take fan down found stripped screw, so we stopped so we did not damage fan. told husband warranty company will contacted them, about there options, we do collected...
a 65.00 dollar trade call fee for showing up, per the warranty company, we called the warrant company to explain the problem, and they said they would transfer the /wo to another company and call the plan holder, $65.00 is a 1 time fee. I don't know what happen after that, accept now I'm getting bad reviews, on [redacted] and [redacted], for what? any problem that they have should be taken up with the warranty company not US, we been out of it since we closed out the work order, with the warranty company, don't know what happen after that, so leave us alone..
Tell us why Incident at [redacted]. she called me a week asking for a estimate, on ceiling fan, I told her I can Make it there Tomorrow, she said how about next Monday 10/26/2015Arrived at the house around 9:30 and 10:00. knocked at the door [redacted]y, answered the door..She looked to be pregnant around 8 months or so..I told her I was there for a estimate for ceiling fan, she made some weird moves, and said, looking away all the time, well we want it done, most people want to know how much it may cost.I told her she looking at $400 .00 and with extra switch she was looking at $475.00.I get done with the job and she says there is some outlets not working, I proceeded to look for the problem, checked the outlets to the left and right of the 1 not working, found no problems, checked the 1 in the other room found no problems.Told [redacted] it would be nice to check the one behind the TV, that I never seen on, or herd on since I was there, I was unable to move the TV, [redacted], proceeded to jump up and said I will help you, I was taken back by this due to she was 8 - 9 months pregnant, we lift it up and sat it down on the floor, all the wile she kept staring at me with a weird look, I check the outlet and found only 1 wire in the box, we put the TV back up and the TV she immediatly went to turn it on, does not work with some crazy lines going through them, and seemed like a crack on the inside of TV that been there fo a wile, and we do have pics,, she started a big drama seen and started saying I broke her TV, she never asked for any type or insurance or information, I new it was a SCAM, she said I swear I'm not trying to scam you, I told her I never seen the TV on and it was impossible for me to damage the TV the problem looks to me like it always been there, I told her we can put a claim into my insurance and we can go from there, she never said anything with that, and I told her we are not buying you a TV, with that she said with a calm and cool response, can you at least fix my outlets I told her I need to go due to the situation and making it worst. my insurance said there was no claim to be made.Two days later her husband [redacted], called us on the 10/27/2015 and we were busy couldn't get the call, it came over caller ID on cell phone, we called him back 5 min later with no answer went to voice mail.[redacted] called back on 10/28/2015 and I answer the phone I David D[redacted] and he starts off saying how I broke his TV , I told him the story and what happen, I asked him what he wanted from us, and he said, I want you to buy me a new TV, his words, then proceeded to tell me how could I asked a pregnant lady to move a TV, I informed him that she jumped up out of the sofa before I could finish my sentence, witch was I cant move the TV, she, I will help. these people are trying to get a new TV on us.. our side of the story..here... we got our lawyer on deck,and we will be filing a lean on the property for non payment of services, for the work that was completed and never paid for, and interest.
To Whom it May Concern,It seems that we each have our own versions of the events that took place that day and following. I would like to reaffirm that I called 24 HR Valleywide Electric and requested TWO services: to install the power for the ceiling fan AND to diagnose/fix the outlets that stopped working. Mr. D[redacted] came out and started with the ceiling fan (I did not push him to do one job first over the other). He did a fine job with that and then began work on diagnosing the outlets. I was trying to be helpful and tested other outlets in the area. When he got to the outlet behind the TV, I did offer to help take the TV off the wall. I was the only other person in the house and I knew he would not be able to do it on his own. I feel that this is a normal response, pregnant or not. I did not have any medical conditions preventing me from lifting 50lbs, as I had been continually working out throughout my pregnancy and knew I was more than capable of lifting the TV. The TV should have been moved and set down on a soft surface (such as the couch), but neither of us thought of it at the moment. I had been working on my laptop while Mr. D[redacted] was working, so I was not watching the TV and it was powered off. When we put it back on the wall, I turned it on, which I feel is a normal sanity check, and it had a large crack beneath the screen. It was no longer displaying any picture. At this point, I feel, that anyone's normal reaction would be shock and a bit of panic. I started to cry, which I tried to stop and remain calm....but I was panicing a bit. It was not a cheap TV and was just over a year old. Mr. [redacted] first response was "I'm not paying for that". I was trying not to get upset (and I NEVER raised my voice) and keep myself in check. I just kept asking him what I could do. I tried at this point to get in touch with my husband because I was having a bit of a panic attack. Mr. D[redacted] at this point said that I was too upset and he was just going to go. He mentioned something about filing a claim with his insurance, but honestly I was so out of sorts that the whole thing was a bit of a blur. I offered to pay him for the ceiling fan work and try to discuss what my options for reimbursement on the TV were and he said that the fan was on him and rushed out the door pretty quickly. He left without issuing me a bill or anyway to file a claim with his insurance. My husband called him 2 days later to discuss our options with him and he was outright rude to my husband. I have a recording of this conversation for verification. He said that he would call his insurance company and file a claim on our behalf. We were never contacted by him or the insurance company again. As far as the ceiling fan payment, I am still more than willing to pay for that service. I will NOT pay interest because he on multiple occasions said that it was 'on the house'. If he wants payment, he has to send me a bill for his services. I would also like him to send me his insurance companies information so that I can personally contact them about a claim.