Industrial Container and Supply Company Inc

Dear Revdex.com:In response to your inquiry regarding Mr [redacted] at [redacted].  [redacted].  County Wide Mechanical Services originally installed this unit for [redacted] on July 2, 2013.  Our warranty period is 1 yr.  Also it is our  Company policy that the...

warranty voids upon new ownership which is also an industry standard. The warranty on Mr. [redacted] unit was void with the conveyance of new ownership. Mr [redacted] had occupied this residence in 2013 for 10 months, July August & September being Air Conditioning months.  We did not hear from Mr. [redacted].  When we did hear from him it was in 2014.  Keep in mind the warranty is void with property conveyance.   The system had gone through the winter months as well.  County Wide Mechanical made two service calls at NO Charge to Mr [redacted]  to look at his unwarranted unit. County Wide replaced over 4 pounds of  R22 Refrigerant at a cost of $125.00 a pound.  NO Service Call Charge, No Trip Charge, No Diagnostic Fee, No Refrigerant Charge.  County
Wide acted over and above for Mr. [redacted] at absolutely NO Charge.  If Mr. [redacted] would like to be billed for the two service calls and refrigerant we supplied we certainly would be more than happy to recoup the losses we incurred. Sincerely:[redacted]

To Whom This May Concern: In response to Ms. [redacted] attack on County Wide about being charged for a  surge protector.  We went out to Ms. [redacted] home numerous times at no charge for an issue with her system....after several attempts to fix the problem we contacted the manufacturer. ...

The manufacturer suggested that a surge protector be added to rectify the problem, which we added as an additional part and which every company would charge an additional fee for.  We sent Ms. [redacted] the bill, she called swearing and was very rude that she was not paying for the surge protector.  I told her that was fine it was her choice not to pay for the surge protector.  I asked her if we got the surge protector back.  Ms. [redacted] told me she didn't care if I ever got the  BLEEP BLEEP BLEEP surge protector back.  At that point I stopped dealing with Ms. [redacted].  To date she has not returned nor paid for the surge protector.  County Wide has stopped sending her bills for it.  ~~ Please let me know that you received this response and tell me what the status is with Revdex.com and what rating can we expect from here on out.  Thank You. ~~ Best Regards:  Ken B[redacted] Jr.