Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We did not want a new cooler because that was a NEW COOLER recently swapped out by your team It was swapped out because the old cooler did the same thing so your team gave us a "new cooler" and it still happened Regardless, the customer should always be happy and not have to try and negotiate with faulty equipment The bottom line is, we are not happy and second, you should never send people directions on removing the cooler themselves because that is your job and you are getting paid to do it, end of story We offered $1,towards the contract for a cooler that wasn't working to our satisfaction and you wouldn't budge To your car dealership reference, this isn't a [redacted] , it's a water cooler Seems silly, huh! We have been great customers for a long time and would like a full refund Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We did not want a new cooler because that was a NEW COOLER recently swapped out by your team It was swapped out because the old cooler did the same thing so your team gave us a "new cooler" and it still happened Regardless, the customer should always be happy and not have to try and negotiate with faulty equipment The bottom line is, we are not happy and second, you should never send people directions on removing the cooler themselves because that is your job and you are getting paid to do it, end of story We offered $1,towards the contract for a cooler that wasn't working to our satisfaction and you wouldn't budge To your car dealership reference, this isn't a [redacted] , it's a water cooler Seems silly, huh! We have been great customers for a long time and would like a full refund Regards, [redacted]