Industrial Firebrick of Detroit

Initial Business Response /* (1000, 10, 2017/04/21) */
Contact Name and Title: *** *** CFO
Contact Phone: XXXXXXXXXX
Contact Email: ***@horizonpublishing.com
Mr*** subscribed to the DRIP Investor newsletterA newsletter published by Horizon Publishing Company regarding Company
Dividend Reinvestment PlansThe subscription was for issues at *** Mr***'s CC ending in *** was charged for the *** but was was declined on 12/13/After the CC was declined Mr*** was sent invoices via the US mail serviceThere was no response to any of the invoicesThe subscription was cancelled after four (4) issues were served for non-paymentThe *** represents the amount due for the four (4) issues sent to Mr***We apologize for Mr***'s confusion, but Horizon Publishing provided a service in good faithWe wish Mr*** called our customer service department using our number to clear up this matterHorizon Publishing Company has been publishing financial newsletters providing stock market trends and security reports since (formally known as Dow Theory Forecasts)We pride ourselves for our honest value added services
Initial Consumer Rebuttal /* (3000, 12, 2017/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The businesses response is not trueThere is no reason that the credit would or should have been declinedI have and continue to use this card for other transactions (and do not carry balances on credit cards so that is not an issue)The business made a mistake and will not take responsibility for that mistakeIf the credit card was declined as they allege, that should have been the end of the transaction but they started and continued to send their worthless "newsletter" without my authorization and then threatened to report me to a credit bureau for nonpaymentI have already paid them for the worthless newsletter so that no further action will be taken on their part (reporting to credit bureau), and do not expect to ever see that money againThis is the most flagrant lack of integrity and abuse by a publisher that I have encountered and I intend to make sure this does not happen to another unsuspecting subscriber in the futurePlease let me know the next step in the process of exposing this unscrupulous business and its' practicesThank you for your time*** ***
Final Business Response /* (4000, 14, 2017/05/04) */
Mr*** ordered a subscription to DRIP Investor newsletter through our website using his Master Card as paymentWhen the charge to his Master Card was processed, it was declinedThis is something we have no control overIn good faith, we serviced his subscription, while sending invoices requesting paymentThe *** he ultimately paid (using a different credit card, ending in *** was for issues servedWe have been in business for years and operate with the utmost integrityWe're sorry Mr*** is unhappy and will refund the *** he paid as our effort to put an end to this matterHis refund will be sent, via check, in - daysPlease see attached document showing credit card decline on 12/14/