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Industrial Maintence & Insulation

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Industrial Maintence & Insulation Reviews (2)

Re: [redacted] MrRooter Plumbing of Greater Syracuse Complaint No.: [redacted] Our Matter No.: [redacted] To Whom It May Concern Please be advised that [redacted] , P .L.L.C., has been retained by [redacted] with respect to the above-referenced matterPlease allow this letter to serve as a rebuttal to Mr.Rooter's response to Ms [redacted] 's ComplaintMrRooter states that it was working with Ms [redacted] to resolve the matter, but Ms [redacted] stopped communicating with them regarding sameSee MrRooter's ResponseMs [redacted] does not dispute that she contracted with MrRooter with respect to the restoration of her sewer servicesNor does she dispute that MrRooter began to perform theworkHowever, what Ms [redacted] contends--and what MrRooter completely failed to address in its response is that MrRooter could not actually finish the work pursuant to the terms of the contract.Rather, as evidenced by the "log of events," the Village of Minoa was forced to intervene and finish the work on the project due to MrRooter's failure to complete the work in a good and workman like manner More specifically, when the Village of Minoa inspected the worksite, it found that MrRooter was engaging in dangerous working conditions that the village officers believed were going to get someone "hurt or even killed." Enclosed herewith for your convenience is a copy of Village of Minoa's log of events previously provided by Ms [redacted] (hereinafter "Village's log of events")The Village immediately shut down the worksiteThe sewer line was not operational at the time that the Village stopped MrRooter's work on the project, due to the accumulation of sand in the pipe, caused by MrRooter's poor workmanshipSee Village's log of eventsIn fact, the problem was so severe, that the Chief of Operations at the sewer plant was called in from vacation to oversee the rest of the projectSee Village's log of eventsAs indicated in the Village's log of events, although the Village is not responsible for the maintenance of sewer lines on private property, the Village thought that it had "no choice but tostep in and take over" due to the malfeasance of MrRooter, which it determined to be a "major threat" to the entire Village sewage systemSee Village's log of eventsIn short, MrRooter did not complete the work per the terms of its contract with Ms [redacted] and the work that it did perform was so poor that the Village of Minoa was forced to intervene to save the entire Village's sewer system from damage.Thank you for your time and consideration with this matterIf any additional information may be needed, please contact meVery truly yours, [redacted] , PLLC [redacted] , Esqcc: Client MrRooter

We have been in contact with Mrs [redacted] and were in the middle of resolving the issue when she abruptly stopped talking to us We had agreed that MrRooter Plumbing would take care of the landscaping as a result of our excavation work The job turned into a bigger job because the soil had been compromised because her existing pipe was so deteriorated that the sewage was seeping into her yard making it very unstable Mrs [redacted] had her credit card reversed for $17,but we have received the money back after she disputed the bill with the credit card company As far as we are concerned we will honor the landscaping agreement if Mrs [redacted] so desires If you need any further information please don't hesitate to give me a call at ###-###-#### Sincerely, Kathy S [redacted] MrRooter Plumbing of Greater Syracuse

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Address: 6830 Highland Rd., White Lake, Michigan, United States, 48386

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