I recently built a billiard room in my home, and my restored Brunswick Gold Crown III table and all the other furniture is mahogany. So I ordered a mahogany "spectator chair" from this store (price - $231.00 with free shipping) based on detailed pictures on its web site which showed a mahogany chair that would match my other furniture perfectly. When the chair arrived, I opened the box and immediately saw that it wasn't even close to mahogany - it was a deep reddish black finish sprayed on some unknown wood. I never unpacked the chair, but promptly contacted the store and made arrangements to send it back. When I inquired, even though it was their mistake I was told that I'd be responsible for return shipping. I wrote back and asked to speak to a supervisor about reimbursing the shipping charge, but never got a response. So I shipped the chair back (since the store only permits returns within 30 days), and that cost me $42.00. When my account was credited for the return a week later, I first discovered that the store had also charged me a "restocking fee" of 25%, or $57.75. So because these jerks made a mistake and/or engaged in false and deceptive advertising (the inaccurate pictures), I'm out 100 bucks, or 43% of the cost of the damned chair. I probably should have kept it and put it on Craigslist. But this store's business practices are shameful, and I wouldn't buy from them again on a bet.
I bought merchandise from them through [redacted]. The merchandise was defective and I returned it. They want to charge me a 50% restocking fee for something that does not even need restocking even though the merchandise did not work.
I recently built a billiard room in my home, and my restored Brunswick Gold Crown III table and all the other furniture is mahogany. So I ordered a mahogany "spectator chair" from this store (price - $231.00 with free shipping) based on detailed pictures on its web site which showed a mahogany chair that would match my other furniture perfectly. When the chair arrived, I opened the box and immediately saw that it wasn't even close to mahogany - it was a deep reddish black finish sprayed on some unknown wood. I never unpacked the chair, but promptly contacted the store and made arrangements to send it back. When I inquired, even though it was their mistake I was told that I'd be responsible for return shipping. I wrote back and asked to speak to a supervisor about reimbursing the shipping charge, but never got a response. So I shipped the chair back (since the store only permits returns within 30 days), and that cost me $42.00. When my account was credited for the return a week later, I first discovered that the store had also charged me a "restocking fee" of 25%, or $57.75. So because these jerks made a mistake and/or engaged in false and deceptive advertising (the inaccurate pictures), I'm out 100 bucks, or 43% of the cost of the damned chair. I probably should have kept it and put it on Craigslist. But this store's business practices are shameful, and I wouldn't buy from them again on a bet.
I bought merchandise from them through [redacted]. The merchandise was defective and I returned it. They want to charge me a 50% restocking fee for something that does not even need restocking even though the merchandise did not work.