[redacted] entered the school but was not able to receive a CDL from the [redacted] of Illinois because of his legal status in the industry.When we became aware of the issue with his status, we refunded the amount of his tuition owed under his contract.We could not refund the amount of the drug test, as he had already taken the test and it was provided by an outside vendor.We also offered him the opportunity to return a textbook that he had purchased.We have attempted to contact him so that he can return the textbook and receive credit for that purchase
Initial Business Response / [redacted] (1000, 14, 2015/07/30) */ after consultation with Ms [redacted] , the issue has been satisfactorily resolved, with [redacted] having finished his program and having pased his test on Friday, June 26th We always strive to satisfy our customer- the studentAt the same time, we must conduct the tests of oru students according to state law and we must ensure that your students have been assessed by our staff before we can schedule a re-testIn some cases, this requires that our office staff to get state approval of our testing schedules before we can inform our students of their test datesWe apologize for any delay in relaying this information to our students Progressive Management
Mr [redacted] executed and agreement to join our school and paid an initial amount of $to begin his classesThat initial cost included a downpayment on the tuition and costs for a drug test and textbookThe cost of the drug test is not refundable and he chose not to return the textbook after his withdrawal.After he withdrew from the school, we returned $to Mr [redacted] , which represented his initial downpayment minus the drug test and textbook costsIn addition, the agreement which he signed allows us to charge a non-refundable registration fee of $100.When we returned $to him on his credit card, he disputed the entire original charge of $743, which the bank subsequently credited to us because we have the documentation that proves the charge is justifiedAs it stands now, we are in compliance with our agreement with him and have retained the $owed to the school, including the $for the drug test he took, $for the textbook he never returned, and $for the registration fee.We believe that no futher action is necessary at his timeWe have provided an explanation of this matter to Mr [redacted] , and will provide a written one if he so requests
Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Onc our staff at Progressive identified that Mr [redacted] was not qualified to attend the school, we accepted his withdrawal and agreed to issue him a refundCharges associated with a registration fee, DOT physical, drug testing and books are not refundable Since we received Mr [redacted] 's written request to withdraw, we had made several attempts to retrieve a credit card number to process the refundNow that we have that numbe, we are in the process of issuig the refund and that should be done within the next two ekeeks
Complaint: [redacted] I am rejecting this response because: the agreement is illegal Progressive school is charging me if I miss hrs or more of school when I already paid progressive for those hours Why would I pay double for hours I already paid for upfront before school began? This is an illegal practice!! progressive keeps jacking up the price that was already paid for and agreed uponProgressive wants to talk about agreements I was in class days out of one week and on several different separate occasions without an instructor present We were left to learn on our ownprogressive keeps telling me that they can review video tapes to verify my attendance please verify yours tapes to see your instructors missing!!!!! Thats not what I paid for I paid for progressive to teach me and guide me through this experience of obtaining my cdl licenseProgressive did not follow through with there agreement at allI barely received actual hands on driving time in the truckI paid for hrs of "actual"driving time by I only received hrs then they Cooked there books saying I did hrs of truck timeWhen I addressed this issue with progressive they said because I was in the truck that was my truck timeI was observing so I wasn't actually driving the truck which is what I'm paying progressive for to learn how to drive a semi-truckThis school is ridiculous and refuses to do what's right Sincerely, [redacted] ***
We have had a conversation with Mr [redacted] about his complaint.Normally, we do not comment on a customer's record or progress with the schoolAll information of that nature is confidential.We can say that we have had a conversation with Mr [redacted] and the schools position on his situation has been explained.We again reviewed the rules that Mr [redacted] agreed to when he signed the agreement to enter the school, and he is fully aware of his obligations under that agreement.We will continue to have a dialogue with him, and will continue to work with him to resolve a means of completing his training.In addition, as according to his agreement with the school, we have a grievance policy where he can formally make his complaint known to the regulatory bodies that govern our school.We hope we can resolve this matter and have him complete his training with our school.Progressive Truck Driving School
[redacted] entered the school but was not able to receive a CDL from the [redacted] of Illinois because of his legal status in the industry.When we became aware of the issue with his status, we refunded the amount of his tuition owed under his contract.We could not refund the amount of the drug test, as he had already taken the test and it was provided by an outside vendor.We also offered him the opportunity to return a textbook that he had purchased.We have attempted to contact him so that he can return the textbook and receive credit for that purchase
Initial Business Response / [redacted] (1000, 14, 2015/07/30) */ after consultation with Ms [redacted] , the issue has been satisfactorily resolved, with [redacted] having finished his program and having pased his test on Friday, June 26th We always strive to satisfy our customer- the studentAt the same time, we must conduct the tests of oru students according to state law and we must ensure that your students have been assessed by our staff before we can schedule a re-testIn some cases, this requires that our office staff to get state approval of our testing schedules before we can inform our students of their test datesWe apologize for any delay in relaying this information to our students Progressive Management
Mr [redacted] executed and agreement to join our school and paid an initial amount of $to begin his classesThat initial cost included a downpayment on the tuition and costs for a drug test and textbookThe cost of the drug test is not refundable and he chose not to return the textbook after his withdrawal.After he withdrew from the school, we returned $to Mr [redacted] , which represented his initial downpayment minus the drug test and textbook costsIn addition, the agreement which he signed allows us to charge a non-refundable registration fee of $100.When we returned $to him on his credit card, he disputed the entire original charge of $743, which the bank subsequently credited to us because we have the documentation that proves the charge is justifiedAs it stands now, we are in compliance with our agreement with him and have retained the $owed to the school, including the $for the drug test he took, $for the textbook he never returned, and $for the registration fee.We believe that no futher action is necessary at his timeWe have provided an explanation of this matter to Mr [redacted] , and will provide a written one if he so requests
Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Onc our staff at Progressive identified that Mr [redacted] was not qualified to attend the school, we accepted his withdrawal and agreed to issue him a refundCharges associated with a registration fee, DOT physical, drug testing and books are not refundable Since we received Mr [redacted] 's written request to withdraw, we had made several attempts to retrieve a credit card number to process the refundNow that we have that numbe, we are in the process of issuig the refund and that should be done within the next two ekeeks
Complaint: [redacted] I am rejecting this response because: the agreement is illegal Progressive school is charging me if I miss hrs or more of school when I already paid progressive for those hours Why would I pay double for hours I already paid for upfront before school began? This is an illegal practice!! progressive keeps jacking up the price that was already paid for and agreed uponProgressive wants to talk about agreements I was in class days out of one week and on several different separate occasions without an instructor present We were left to learn on our ownprogressive keeps telling me that they can review video tapes to verify my attendance please verify yours tapes to see your instructors missing!!!!! Thats not what I paid for I paid for progressive to teach me and guide me through this experience of obtaining my cdl licenseProgressive did not follow through with there agreement at allI barely received actual hands on driving time in the truckI paid for hrs of "actual"driving time by I only received hrs then they Cooked there books saying I did hrs of truck timeWhen I addressed this issue with progressive they said because I was in the truck that was my truck timeI was observing so I wasn't actually driving the truck which is what I'm paying progressive for to learn how to drive a semi-truckThis school is ridiculous and refuses to do what's right Sincerely, [redacted] ***
We have had a conversation with Mr [redacted] about his complaint.Normally, we do not comment on a customer's record or progress with the schoolAll information of that nature is confidential.We can say that we have had a conversation with Mr [redacted] and the schools position on his situation has been explained.We again reviewed the rules that Mr [redacted] agreed to when he signed the agreement to enter the school, and he is fully aware of his obligations under that agreement.We will continue to have a dialogue with him, and will continue to work with him to resolve a means of completing his training.In addition, as according to his agreement with the school, we have a grievance policy where he can formally make his complaint known to the regulatory bodies that govern our school.We hope we can resolve this matter and have him complete his training with our school.Progressive Truck Driving School