I have received your notifications of a complaint filed against our businessI must apologize for the delay in this responseWe completed several projects for the customer and wanted to fully review our records along with the details of her complaintAccording to the customer, I understand the services we provided in this instance did not meet the high standards we strive byAs a result of our investigation, we did find error caused by a miscalculation by our operations managerTo address all of the customer's concerns, we have sent her a letter of explanation with full detail of work, receipts and corrections made due to our errorAs a result of this we have issued a refund check for $to the customerA copy of these documents have been provided with this letterI would like to apologize for the error made by our companyWe have modified our system and implemented a verification process to prevent any re-occurrenceI have spoke with the customer and plan to follow up accordingly
I have received your notifications of a complaint filed against our businessI must apologize for the delay in this responseWe completed several projects for the customer and wanted to fully review our records along with the details of her complaintAccording to the customer, I understand the services we provided in this instance did not meet the high standards we strive byAs a result of our investigation, we did find error caused by a miscalculation by our operations managerTo address all of the customer's concerns, we have sent her a letter of explanation with full detail of work, receipts and corrections made due to our errorAs a result of this we have issued a refund check for $to the customerA copy of these documents have been provided with this letterI would like to apologize for the error made by our companyWe have modified our system and implemented a verification process to prevent any re-occurrenceI have spoke with the customer and plan to follow up accordingly