Industry Motors

I am rejecting this response because this bueiness is deceptiveBy llae seller is respimsibel fo smog accurstelu and bu lawMt vexouse with with dealerThe took vehicle at a smog shop the chose, I do not now the loys redposbililityas its there responsibility As it is rt nowThis vehivle shoulf of never passes the car brove lass the days after purchaseNo inoperable and unable to drive they knew something was wrong with this car as a wise they wouldn't push the maintenance contract out of me a broke down days after I bought it engine codes which could have been cleared by the smog shop but they are the smog shop I cannot see the smog shop it was the vehicle was in their possession when they heard the smog shop they pay me back reimburse me and then it's their job to go after smog shop,I hsve a complaint with yhe bar, deptmeny comsumrrs affairsI als contsct legal dep at galrway on tp let they nowWe will find out before this time if he [redacted] codes have been taken out of the [redacted] before your smog shop smog did but we cannot smoke we cannot see the smog shop they are a middle man and you heard him and have smog done and it was not done properly they did not inspect the catalytic converters which would not have passed because they were wrapped and now days later the car breaks down to get rid of it so fast I will pursue this and litigation and Superior if not with small claims court I've had an attorney to handle this the bar is looking into it and hopefully you will never be allowed to do this and you lied you have not been in business in years secretary of state so you've been in less than years you might change your name when you screw people over but that's not the case you're not screwing me over you gave me a vehicle that was a piece of junk and you did not tell me that the underneath of a catalytic converter was all wrapped with asbestos wrapping to get it to pass and now it doesn't pass and now I will not be paying on this if I have to I will bring it and then you can deal with [redacted] and then you could deal with this directly but I am in contact with their legal department so you're not able to use them as funding sources again you are a***

Hi [redacted] !We apologize for the unfortunate delay in processing the registrationWe have a registration service who process all transfers of ownership for our dealershipThe service notified us that there will be a delay due to documents we can request from DMV NVWe contacted all parties involved, including youprocess was started at DMV CA and fees were posted and paid, so that no additional fees would post to this transferPaperwork then was notarized and sent to DMV NVIt was returned asking for additional documentIt was sent back a second time and was received complete on 8/7/The paperwork went back to REG SERVICE to be completed at DMV CADMV CA completed it on 8/10/17.We do apologize again for this unfortunate eventThere was no intentional delay in this process on our behalf, or REG service that we useWe wish all transfers would go smoothLess headaches for all parties involved.Thank you! [redacted]

I am rejecting this response because: When purchasing the car I was given a warrantyBut I was given the warranty because the salesman said that the car was in such good condition that I wouldn't need it anywayAlso that he knew this because the car had been through a careful and thorough inspectionThe salesman repeatedly said that the car was in such good conditionHe also told me that the warranty covered everythingThen gave me the pamphlet to show me When I initially called the salesman I called to ask them why me warranty wasn't on file with the warranty placeI was assured that it was a process and that my warranty just hadn't been process yetI did mention that my window had blown out on the freeway the day after I bought itNever try to charge them for that Then I was told that my warranty wouldn't cover an oil leakMy response was how would we know that it wasn't covered it we don't know what's wrong with the car exactlyI said let's let a mechanic decideI was assured that it was minor and that they would pay to get it fixedWhen I told them that it was $to fix they're response was my mechanic was trying to over charge meSo they offered to fix it and they didBut I had to bring the car to therm Then about a week later I have the new problem with the coolant systemI called they warranty place and they notified me that my warranty didn't cover the workI notified them again about the problem that I hadI was again told that my mechanic was just trying to over charge me or do unnecessary work to get my moneyHe also stated that the person that owned the car he was going to talk to, but he didn't think he would help me anymoreBut he would see if he could get the car owner to give me $because that's what the radiator should costI asked about the warranty and they said that they only sell power train warranties I dealt with one person when I bought the car, but when I called them about the problems I dealt with another personThe person I dealt with when buying was ***When I called about the problems I dealt with *** I've spent over $in repairs not to mention I still need more work, plus the work that they di already didAnd I just don't feel that it's been a fare amount of time before all of these repairs were needNot even daysNot to mention the price being kind of highI only purchased the car because of the good condition that it looked and what I was toldI would be me than happy for them to give me some kind of help if not completely reimbursing me Any questions feel free to ask

Customer called an told us a rock had hit the window while he was driving on the freewaywe informed the customer that we are not responsible for any damage to vehicle occurred by customer
We had included a warranty at NO COST to customer for months/miles as a courtesy to our
customers that cover major components
And as an additional courtesy changed the oil sending unit and the oil pan gasket that customer and repair facility stated took care of the small leak
We feel we have done all we possibly can to accommodate customer and at no cost to them
As a reminder we would like to remind customer that all used vehicles sold in CA is sold as is - and the agreement is signed by customer and kept on file with vehicle
We at Industry Motors strives to give the best possible customer service and hope that this will answer the concerns regarding this matter
Thank you from all of us at Industry Motors

Hi!We are sorry to hear about the issues that has occurredWe have reviewed the informationWe are not affiliated with any SMOG Facility and do not perform any Smog Service at our locationAll our inventory are sent out to available Smog Facilities in nearby areasWe do not work with any Smog
Facilities as suggested in your statementRegarding the statement of switch and bate, we do not need or want to deal with such practices at our dealershipWe take pride in selling reasonably priced inventory, and we have years of excellent compliance with both CA Dept of Motor Vehicles and BARThe ads are done by an outside ad agency and sometimes there might be an errorHowever the price posted on the vehicle itself and on our price sheet which is posted in our office visible to all our valued customers stated the price of $The owner explained that vehicle will be sold at $as posted on car and customer was still interested in purchasing the vehicleNo loan or application had been processed on customers behalf prior to agreement on priceIn regards to the warranty, the customer were offered to purchase one and opted to do soCustomer decided to buy warranty from an outside vendor, as we do not offer any warranties from our dealershipCustomer took vehicle home and decided to cancel the service contract the following dayCustomer was told it had to be done by her since we do not cancel contracts on customers behalf since she is the holder of the contractCustomer will have to do that onlineAfter customer cancels service contract the dealer will notify customers lending institution and lender will then make proper adjustments, which was done in a timely mannerThe Service contract gets processed and transferred to customer online immediately at time of purchase

This unit was sold after inspection was completed on 2/4/2017. Appointment for customer who wanted an inspection was made at 9 am that same morning and was done with the manager. The blonde lady([redacted]) who was there had been called in on her day off to come cover since the manager was...

with unit and other customer was delayed due to inspection. So [redacted](the blonde lady) promptly called to locate vehicle and got the information, and provided it to [redacted]. She also offered to give ms. [redacted] a courtesy call back to inform her if the customers ahead of her decided to purchase the vehicle. We apologize for the fact that the unit was out on inspection and that we have no idea of that ms. [redacted] had decided to come in for a particular unit. She had not scheduled an appointment with us. Sorry for any inconvenience this might have caused. Thank you!

I am rejecting this response because this bueiness is deceptive. By llae seller is respimsibel fo smog  accurstelu and bu law. Mt vexouse with with dealer. The took vehicle at a smog shop the chose, I do not now the loys redposbilility. as its there responsibility.  As it is rt now. This vehivle shoulf of never passes the car brove lass the 20 days after purchase. No inoperable and unable to drive they knew something was wrong with this car as a wise they wouldn't push the maintenance contract out of me a broke down 20 days after I bought it engine codes which could have been cleared by the smog shop but they are the smog shop I cannot see the smog shop it was the vehicle was in their possession when they heard the smog shop they pay me back reimburse me and then it's their job to go after smog shop. ,I hsve a complaint with yhe bar, deptmeny comsumrrs affairsI als contsct legal dep at galrway on tp let they now. We will find out before this time if he [redacted] codes have been taken out of the [redacted] before your smog shop smog did but we cannot smoke we cannot see the smog shop they are a middle man and you heard him and have smog done and it was not done properly they did not inspect the catalytic converters which would not have passed because they were wrapped and now 20 days later the car breaks down to get rid of it so fast I will pursue this and litigation and Superior if not with small claims court I've had an attorney to handle this the bar is looking into it and hopefully you will never be allowed to do this and you lied you have not been in business in 10 years secretary of state so you've been in less than 2 years you might change your name when you screw people over but that's not the case you're not screwing me over you gave me a vehicle that was a piece of junk and you did not tell me that the underneath of a catalytic converter was all wrapped with asbestos wrapping to get it to pass and now it doesn't pass and now I will not be paying on this if I have to I will bring it and then you can deal with [redacted] and then you could deal with this directly but I am in contact with their legal department so you're not able to use them as funding sources again you are a[redacted]

Hi [redacted]!We apologize for the unfortunate delay in processing the registration. We have a registration service who process all transfers of ownership for our dealership. The service notified us that there will be a delay due to documents we can request from DMV NV. We contacted all parties...

involved, including you. process was started at DMV CA and fees were posted and paid, so that no additional fees would post to this transfer. Paperwork then was notarized and sent to DMV NV. It was returned asking for additional document. It was sent back a second time and was received complete on 8/7/17 . The paperwork went back to REG SERVICE to be completed at DMV CA. DMV CA completed it on 8/10/17.We do apologize again for this unfortunate event. There was no intentional delay in this process on our behalf, or REG service that we use. We wish all transfers would go smooth. Less headaches for all parties involved.Thank you![redacted]

I am rejecting this response because:
When purchasing the car I was given a warranty. But I was given the warranty because the salesman said that the car was in such good condition that I wouldn't need it anyway. Also that he knew this because the car had been through a careful and thorough inspection. The salesman repeatedly said that the car was in such good condition. He also told me that the warranty covered everything. Then gave me the pamphlet to show me.
When I initially called the salesman I called to ask them why me warranty wasn't on file with the warranty place. I was assured that it was a process and that my warranty just hadn't been process yet. I did mention that my window had blown out on the freeway the day after I bought it. Never try to charge them for that.
Then I was told that my warranty wouldn't cover an oil leak. My response was how would we know that it wasn't covered it we don't know what's wrong with the car exactly. I said let's let a mechanic decide. I was assured that it was minor and that they would pay to get it fixed. When I told them that it was $1100 to fix they're response was my mechanic was trying to over charge me. So they offered to fix it and they did. But I had to bring the car to therm.
Then about a week later I have the new problem with the coolant system. I called they warranty place and they notified me that my warranty didn't cover the work. I notified them again about the problem that I had. I was again told that my mechanic was just trying to over charge me or do unnecessary work to get my money. He also stated that the person that owned the car he was going to talk to, but he didn't think he would help me anymore. But he would see if he could get the car owner to give me $100 because that's what the radiator should cost. I asked about the warranty and they said that they only sell power train warranties.
I dealt with one person when I bought the car, but when I called them about the problems I dealt with another person. The person I dealt with when buying was [redacted]. When I called about the problems I dealt with [redacted].
I've spent over $1500 in repairs not to mention I still need more work, plus the work that they di already did. And I just don't feel that it's been a fare amount of time before all of these repairs were need. Not even 45 days. Not to mention the price being kind of high. I only purchased the car because of the good condition that it looked and what I was told. I would be me than happy for them to give me some kind of help if not completely reimbursing me.
Any questions feel free to ask.

Review: I bought a car from them not even 60 days ago, with a warrant and has had multiple problems with repairs. I've had to replace a window 2 days later. I've had an oil leak and I've had to change the whole coolant system. Plus the mechanic says that there are potential other problems. I was told that I had a good warranty but didn't need it because the car was in such good shape. But the warranty doesn't cover any of the repairs that I've had done.Desired Settlement: I would like some type of refund for the repairs I've already done and an agreement with the other repairs needed or a full refund.

Business

Response:

Customer called an told us a rock had hit the window while he was driving on the freeway. we informed the customer that we are not responsible for any damage to vehicle occurred by customer.

We had included a warranty at NO COST to customer for 3 months/3000 miles as a courtesy to our customers that cover major components.

And as an additional courtesy changed the oil sending unit and the oil pan gasket that customer and repair facility stated took care of the small leak.

We feel we have done all we possibly can to accommodate customer and at no cost to them.

As a reminder we would like to remind customer that all used vehicles sold in CA is sold as is - and the agreement is signed by customer and kept on file with vehicle.

We at Industry Motors strives to give the best possible customer service and hope that this will answer the concerns regarding this matter.

Thank you from all of us at Industry Motors.

Consumer

Response:

I am rejecting this response because:

When purchasing the car I was given a warranty. But I was given the warranty because the salesman said that the car was in such good condition that I wouldn't need it anyway. Also that he knew this because the car had been through a careful and thorough inspection. The salesman repeatedly said that the car was in such good condition. He also told me that the warranty covered everything. Then gave me the pamphlet to show me.

When I initially called the salesman I called to ask them why me warranty wasn't on file with the warranty place. I was assured that it was a process and that my warranty just hadn't been process yet. I did mention that my window had blown out on the freeway the day after I bought it. Never try to charge them for that.

Then I was told that my warranty wouldn't cover an oil leak. My response was how would we know that it wasn't covered it we don't know what's wrong with the car exactly. I said let's let a mechanic decide. I was assured that it was minor and that they would pay to get it fixed. When I told them that it was $1100 to fix they're response was my mechanic was trying to over charge me. So they offered to fix it and they did. But I had to bring the car to therm.

Then about a week later I have the new problem with the coolant system. I called they warranty place and they notified me that my warranty didn't cover the work. I notified them again about the problem that I had. I was again told that my mechanic was just trying to over charge me or do unnecessary work to get my money. He also stated that the person that owned the car he was going to talk to, but he didn't think he would help me anymore. But he would see if he could get the car owner to give me $100 because that's what the radiator should cost. I asked about the warranty and they said that they only sell power train warranties.

I dealt with one person when I bought the car, but when I called them about the problems I dealt with another person. The person I dealt with when buying was [redacted]. When I called about the problems I dealt with [redacted].

I've spent over $1500 in repairs not to mention I still need more work, plus the work that they di already did. And I just don't feel that it's been a fare amount of time before all of these repairs were need. Not even 45 days. Not to mention the price being kind of high. I only purchased the car because of the good condition that it looked and what I was told. I would be me than happy for them to give me some kind of help if not completely reimbursing me.

Any questions feel free to ask.