I am in Real Estate/property management and deal with contractors on a daily basisI have never in my professional career been treated with such a blatant act of disrespectAfter 6+ weeks of not receiving the glass I was continually told was on the way, Daren left me a voicemail saying that they no longer make the glass he said he had orderedWhen I called him back I asked him what happened and why it took so long for him to advise me of the situationHis response was "Are you going to let me in the house to measure or not?" I then asked again for an explanation, which any reasonable business owner would provide after dropping the ball like this, and he then proceeded to hang up on meIt honestly left me blown awayI work with wonderful contractors daily and would never recommend Indy Gas Works to anyone
We used [redacted] to install gas lines in our house, after he first came out and provided an estimate The day he arrived to do the install, he informed me that he thought he was coming to do an estimate, even though he'd already been to our house As such, he couldn't do the job that day, and had to come back the following morning First bad sign First thing he did was drill through a water pipe in our crawlspace, which he had to repair before even starting the work on the gas lines Another bad sign He installed the gas line for our range too high to allow the range to slide in place, despite looking at the specs on the install guide beforehand Unfortunately, he had come and gone by the time the installers came to do their work later in the day When I called to let [redacted] know the situation he refused to come back out that day, and was quite irate with me on the phone, claiming I had shown him the wrong spec guide (not true!) The earliest he offered to be back to correct the issue was days later!! Yet ANOTHER bad sign, and horrible customer service to boot When he returned in days, he huffed and puffed about having to correct the situation to [redacted] recommendations. He even stated "If they want it installed like that, they can do it themselves!" Really?! Wow! How professional He did get to work fixing the problem, but after awhile, my wife and I realized he had left. We thought he had gone out to the truck to get something, but his truck was gone too. Then we guessed maybe he ran out to get a part, but repeated attempts to get in touch with him went unansweredHe had agreed to hook up our gas dryer as well, and when I checked, it had not been done He never returned to finish hooking up our gas dryer, which he agreed to do. And he left without ever saying so much as an "all done'! He never returned our calls. We couldn't believe someone would behave in such a childish and unprofessional manner I would never recommend his services to anyone, unless, of course, you'd like to deal with an unprofessional, unreliable, incompetent individual. Lesson learned! I should have checked his references out on Angie's List firstI would have discovered that he's no longer searchable on there because of breaking a contract with Angie's ListApparent, his unprofessional behavior wasn't unique to me
*** never returned phone callsHe was hired to repair a gas leak and a fireplaceMany phone calls(on my part), two months and $later, the fireplace still wasn't working and it was leaking gas again Asked them not to come back Hired someone else to do the work
I am in Real Estate/property management and deal with contractors on a daily basis. I have never in my professional career been treated with such a blatant act of disrespect. After 6+ weeks of not receiving the glass I was continually told was on the way, Daren left me a voicemail saying that they no longer make the glass he said he had ordered. When I called him back I asked him what happened and why it took so long for him to advise me of the situation. His response was "Are you going to let me in the house to measure or not?" I then asked again for an explanation, which any reasonable business owner would provide after dropping the ball like this, and he then proceeded to hang up on me. It honestly left me blown away. I work with wonderful contractors daily and would never recommend Indy Gas Works to anyone.
We used [redacted] to install 2 gas lines in our house, after he first came out and provided an estimate. The day he arrived to do the install, he informed me that he thought he was coming to do an estimate, even though he'd already been to our house. As such, he couldn't do the job that day, and had to come back the following morning. First bad sign...
First thing he did was drill through a water pipe in our crawlspace, which he had to repair before even starting the work on the gas lines. Another bad sign...
He installed the gas line for our range too high to allow the range to slide in place, despite looking at the specs on the install guide beforehand. Unfortunately, he had come and gone by the time the installers came to do their work later in the day. When I called to let [redacted] know the situation he refused to come back out that day, and was quite irate with me on the phone, claiming I had shown him the wrong spec guide (not true!). The earliest he offered to be back to correct the issue was 3 days later!! Yet ANOTHER bad sign, and horrible customer service to boot...
When he returned in 3 days, he huffed and puffed about having to correct the situation to [redacted] recommendations. He even stated "If they want it installed like that, they can do it themselves!" Really?! Wow! How professional...
He did get to work fixing the problem, but after awhile, my wife and I realized he had left. We thought he had gone out to the truck to get something, but his truck was gone too. Then we guessed maybe he ran out to get a part, but repeated attempts to get in touch with him went unanswered. He had agreed to hook up our gas dryer as well, and when I checked, it had not been done.
He never returned to finish hooking up our gas dryer, which he agreed to do. And he left without ever saying so much as an "all done'! He never returned our calls. We couldn't believe someone would behave in such a childish and unprofessional manner.
I would never recommend his services to anyone, unless, of course, you'd like to deal with an unprofessional, unreliable, incompetent individual. Lesson learned! I should have checked his references out on Angie's List first. I would have discovered that he's no longer searchable on there because of breaking a contract with Angie's List. Apparent, his unprofessional behavior wasn't unique to me.
I am in Real Estate/property management and deal with contractors on a daily basisI have never in my professional career been treated with such a blatant act of disrespectAfter 6+ weeks of not receiving the glass I was continually told was on the way, Daren left me a voicemail saying that they no longer make the glass he said he had orderedWhen I called him back I asked him what happened and why it took so long for him to advise me of the situationHis response was "Are you going to let me in the house to measure or not?" I then asked again for an explanation, which any reasonable business owner would provide after dropping the ball like this, and he then proceeded to hang up on meIt honestly left me blown awayI work with wonderful contractors daily and would never recommend Indy Gas Works to anyone
We used [redacted] to install gas lines in our house, after he first came out and provided an estimate The day he arrived to do the install, he informed me that he thought he was coming to do an estimate, even though he'd already been to our house As such, he couldn't do the job that day, and had to come back the following morning First bad sign First thing he did was drill through a water pipe in our crawlspace, which he had to repair before even starting the work on the gas lines Another bad sign He installed the gas line for our range too high to allow the range to slide in place, despite looking at the specs on the install guide beforehand Unfortunately, he had come and gone by the time the installers came to do their work later in the day When I called to let [redacted] know the situation he refused to come back out that day, and was quite irate with me on the phone, claiming I had shown him the wrong spec guide (not true!) The earliest he offered to be back to correct the issue was days later!! Yet ANOTHER bad sign, and horrible customer service to boot When he returned in days, he huffed and puffed about having to correct the situation to [redacted] recommendations. He even stated "If they want it installed like that, they can do it themselves!" Really?! Wow! How professional He did get to work fixing the problem, but after awhile, my wife and I realized he had left. We thought he had gone out to the truck to get something, but his truck was gone too. Then we guessed maybe he ran out to get a part, but repeated attempts to get in touch with him went unansweredHe had agreed to hook up our gas dryer as well, and when I checked, it had not been done He never returned to finish hooking up our gas dryer, which he agreed to do. And he left without ever saying so much as an "all done'! He never returned our calls. We couldn't believe someone would behave in such a childish and unprofessional manner I would never recommend his services to anyone, unless, of course, you'd like to deal with an unprofessional, unreliable, incompetent individual. Lesson learned! I should have checked his references out on Angie's List firstI would have discovered that he's no longer searchable on there because of breaking a contract with Angie's ListApparent, his unprofessional behavior wasn't unique to me
*** never returned phone callsHe was hired to repair a gas leak and a fireplaceMany phone calls(on my part), two months and $later, the fireplace still wasn't working and it was leaking gas again Asked them not to come back Hired someone else to do the work
I am in Real Estate/property management and deal with contractors on a daily basis. I have never in my professional career been treated with such a blatant act of disrespect. After 6+ weeks of not receiving the glass I was continually told was on the way, Daren left me a voicemail saying that they no longer make the glass he said he had ordered. When I called him back I asked him what happened and why it took so long for him to advise me of the situation. His response was "Are you going to let me in the house to measure or not?" I then asked again for an explanation, which any reasonable business owner would provide after dropping the ball like this, and he then proceeded to hang up on me. It honestly left me blown away. I work with wonderful contractors daily and would never recommend Indy Gas Works to anyone.
We used [redacted] to install 2 gas lines in our house, after he first came out and provided an estimate. The day he arrived to do the install, he informed me that he thought he was coming to do an estimate, even though he'd already been to our house. As such, he couldn't do the job that day, and had to come back the following morning. First bad sign...
First thing he did was drill through a water pipe in our crawlspace, which he had to repair before even starting the work on the gas lines. Another bad sign...
He installed the gas line for our range too high to allow the range to slide in place, despite looking at the specs on the install guide beforehand. Unfortunately, he had come and gone by the time the installers came to do their work later in the day. When I called to let [redacted] know the situation he refused to come back out that day, and was quite irate with me on the phone, claiming I had shown him the wrong spec guide (not true!). The earliest he offered to be back to correct the issue was 3 days later!! Yet ANOTHER bad sign, and horrible customer service to boot...
When he returned in 3 days, he huffed and puffed about having to correct the situation to [redacted] recommendations. He even stated "If they want it installed like that, they can do it themselves!" Really?! Wow! How professional...
He did get to work fixing the problem, but after awhile, my wife and I realized he had left. We thought he had gone out to the truck to get something, but his truck was gone too. Then we guessed maybe he ran out to get a part, but repeated attempts to get in touch with him went unanswered. He had agreed to hook up our gas dryer as well, and when I checked, it had not been done.
He never returned to finish hooking up our gas dryer, which he agreed to do. And he left without ever saying so much as an "all done'! He never returned our calls. We couldn't believe someone would behave in such a childish and unprofessional manner.
I would never recommend his services to anyone, unless, of course, you'd like to deal with an unprofessional, unreliable, incompetent individual. Lesson learned! I should have checked his references out on Angie's List first. I would have discovered that he's no longer searchable on there because of breaking a contract with Angie's List. Apparent, his unprofessional behavior wasn't unique to me.