InfantSee4D

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I thank you for your responseMy sister took it upon herself to call you and initiate this report due to your unprofessional and rude way of responding back to a client complaint As soon as we were finished with the ultrasound, you placed the gender picture inside an envelope, with a written note stating the genderImmediately after, you kept insisting on "upgrading" the package, and insisted on showing me 4D pictures of previous clientsYou the proceeded on saying, "make sure you come before you're weeks so you can see HER better." At that point I read between the lines, was in complete shock that the only reason of my visit, was just ruinedWe then had an awkward silence since i'm sure you picked up on your mistake, and you left to assist your other clientMy sister then gave you a call when I got home and saw how upset I wasYou were completely rude, and obviously did not once apologizeI did not call you because I do not wish to get any kind of services from your practiceThe only thing I asked for was to place the gender inside an envelope, to be able to share that wonderful moment with my family, but you were so preoccupied of "upgrading", you failed to do the one thing I asked forAll I want is a refund of the $i spent Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Ma’am, As I stated before, the DVD was the reason we purchased the packageWe were not going to spend almost $for just a thirty minute experience and a few photosBut the DVD video was enticing enough to get the packageThe thought of being able to see/share our baby in 4D moving around in my wife's belly for years to come is what made us say yesYou said “We offered you another free DVD at the time.” This is not trueAt the time you stated that you don’t keep copies of the DVD’s nor the files on themYou stated that the original DVD was the only DVD availableYou offered another ultrasound but not a DVD (hence your $refund offer in lieu of a DVD)We would have taken the additional ultrasound but we were beyond the pregnancy deadline set by your companyYou stated that if we waited any longer beyond our original appointment that the ultrasound wouldn’t work, so offering us an ultrasound beyond that deadline is pointless We respectfully decline your offerWe appreciate your willingness to refund us our full $however we will never relinquish any sort of rights to your companyThese are photos of our baby so we are not comfortable giving you the right to do whatever you want with these photosIt is really simple to my family: You promised to provide something, you failed to live up to that promise, so we just want our money backTo make this issue go away, we are willing to accept a lesser amount of the full $we paidWe appreciate your willingness to resolve the issue so we are willing to settle for $We understand that you do not have to accept our offerWe also understand that we have rights as consumers to let everyone know our thoughts about our situation and your companyBut if you agree to refund us $200, we will consider your mistake solved.Thanks Regards, [redacted] ***

Sally, I have contacted you several times to go over reasonable options, yet you have decided to not call me once or email me back but requested that I respond to the Revdex.com a second time We do not stand for blackmail and your sister also threatened us that you would write to Revdex.com if I would not refund you for a service that was successfully performed You paid for a gender visit session Lets recap, You had me place the gender in an envelope so that you can open on Sat Your sister called me within min of your session telling me you OPENED YOUR REVEAL I never ruined your reveal dear Your reveal was exposed when you decided to open the envelope moments after your visit He/She is always used and was both used during the visit and you selectively decided to hear the "she" and think it connects the dots bc your gender was a second baby girl We are sorry again that you are not happy, but we are happy for baby girl #for you Me going over your return discount options had nothing to do what your gender reveal We were also no longer in session with gender I already called you several times and emailed you to contact me directly to go over your options and you have decided to ignore all reasonable options with me This account has been satisfiedMaria C [redacted]

We included a free DVD with your paid ultrasound appointment The DVD recording, which you personally saw on our screen, was successfully finalized and then verified as working before you left our office Nine days later, you reported to us that your DVD was damaged Because we verified that the DVD was working prior to giving it to you, the damage you described had to occur after the DVD left our office Upon hearing about the damage to your DVD days after your appointment, we immediately offered you a free ultrasound appointment that same day including another free DVD We were very surprised when you refused our offer Even though you refused to allow us to record another session for you at no charge, we took your damaged DVD to experts, including Geek Squad, because we understand how precious these memories are According to the two experts, the DVD indeed had data on it and been damaged somehow, likely scorched by heatThe 15th of August when you came in was a very hot week If the DVD was left in your car or out in the sun for a significant period of time or by an oven, it could have easily been damaged and unplayable Our conversations ended when you repeatedly threatened to sue us, blackmailed us and report us to the Revdex.com if we didn't refund you a full $instead of replacing the DVD even though the damage was beyond our controlInfantSee4D Ultrasound

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I thank you for your responseMy sister took it upon herself to call you and initiate this report due to your unprofessional and rude way of responding back to a client complaintAs soon as we were finished with the ultrasound, you placed the gender picture inside an envelope, with a written note stating the genderImmediately after, you kept insisting on "upgrading" the package, and insisted on showing me 4D pictures of previous clientsYou the proceeded on saying, "make sure you come before you're weeks so you can see HER better." At that point I read between the lines, was in complete shock that the only reason of my visit, was just ruinedWe then had an awkward silence since i'm sure you picked up on your mistake, and you left to assist your other clientMy sister then gave you a call when I got home and saw how upset I wasYou were completely rude, and obviously did not once apologizeI did not call you because I do not wish to get any kind of services from your practiceThe only thing I asked for was to place the gender inside an envelope, to be able to share that wonderful moment with my family, but you were so preoccupied of "upgrading", you failed to do the one thing I asked forAll I want is a refund of the $i spent Regards, [redacted]

Sally, I have contacted you several times to go over reasonable options, yet you have decided to not call me once or email me back but requested that I respond to the Revdex.com a second time We do not stand for blackmail and your sister also threatened us that you would write to Revdex.com if I would not refund you for a service that was successfully performed You paid for a gender visit session Lets recap, You had me place the gender in an envelope so that you can open on Sat Your sister called me within min of your session telling me you OPENED YOUR REVEAL I never ruined your reveal dear Your reveal was exposed when you decided to open the envelope moments after your visit He/She is always used and was both used during the visit and you selectively decided to hear the "she" and think it connects the dots bc your gender was a second baby girl We are sorry again that you are not happy, but we are happy for baby girl #for you Me going over your return discount options had nothing to do what your gender reveal We were also no longer in session with gender I already called you several times and emailed you to contact me directly to go over your options and you have decided to ignore all reasonable options with me This account has been satisfied.Maria C***

We are sorry that you feel your gender revealed was ruined We immediately took your phone call (you had a friend call) and answered all concerns that were addressed. For the past years we have done hundreds of gender reveals in envelopes and you are the first compliant we have
received about the way the gender reveal is done On our actual website we also address the way gender reveals are handled at InfantSeeHD Ultrasound It specifically says:"We have done TENS of THOUSANDS of genders and we are AMAZING at gender reveals, even if you want it in an envelope(We use the term he/she interchangeably so don't assume one or the otherThe reveal is exposed when you open your envelope)"You came in for your gender and it was done in the privacy of the ultrasound room where the reveal was placed in an envelope You then exited the ultrasound room and was headed to the reception deskYour session was done and complete You were so excited and explained to me that you can wait until the weekend and it is going to be so hard to NOT look into the envelope You even thanked me for the experience The gender package was $and you paid a discounted rate of $75, which qualified you for our return discount to come back later in your pregnancy You claim that I specifically told you its a girl when we clearly do not call the baby IT and used the term he/she interchangeably throughout the entire session I never told you whether it was a girl or a boy Whether to buy it a dress or new sneakers Again, you picked up on just one of the pronouns we used during the session.LESS THAN MIN AFTER YOUR EXIT, we receive a phone call from not you, a friend of yours, that complained about the process and requested a free HD Ultrasound at a later dateI explained to her that when you and I were at the office we used the term he/she interchangeably and the reveal is not compromised until you open the envelope on Saturday She said, "well she opened the envelope."You never once called me to complain about the service performed and received Revdex.com is the first time I am hearing from you We apologize for any confusion We truly wish you and baby a happy and healthy pregnancy and delivery Maria C***CEO InfantSeeHD Ultrasound

We included a free DVD with your paid ultrasound appointment The DVD recording, which you personally saw on our screen, was successfully finalized and then verified as working before you left our office Nine days later, you reported to us that your DVD was damaged Because we
verified that the DVD was working prior to giving it to you, the damage you described had to occur after the DVD left our office Upon hearing about the damage to your DVD days after your appointment, we immediately offered you a free ultrasound appointment that same day including another free DVD We were very surprised when you refused our offer Even though you refused to allow us to record another session for you at no charge, we took your damaged DVD to experts, including Geek Squad, because we understand how precious these memories are According to the two experts, the DVD indeed had data on it and been damaged somehow, likely scorched by heatThe 15th of August when you came in was a very hot week If the DVD was left in your car or out in the sun for a significant period of time or by an oven, it could have easily been damaged and unplayable Our conversations ended when you repeatedly threatened to sue us, blackmailed us and report us to the Revdex.com if we didn't refund you a full $instead of replacing the DVD even though the damage was beyond our control. InfantSee4D Ultrasound

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Ma’am,
As I stated before, the DVD was the reason we purchased the
package. We were not going to spend almost $300 for just a thirty minute
experience and a few photos. But the DVD video was enticing enough to get the
package. The thought of being able to see/share our baby in 4D moving around in my wife's belly for years to come is what made us say yes. You said “We offered you another free DVD at the time.” This is not
true. At the time you stated that you don’t keep copies of the DVD’s nor the
files on them. You stated that the original DVD was the only DVD available. You
offered another ultrasound but not a DVD (hence your $35 refund offer in lieu of a DVD). We
would have taken the additional ultrasound but we were beyond the pregnancy deadline
set by your company. You stated that if we waited any longer beyond our
original appointment that the ultrasound wouldn’t work, so offering us an
ultrasound beyond that deadline is pointless.
We respectfully decline your offer. We
appreciate your willingness to refund us our full $275 however we will never relinquish
any sort of rights to your company. These are photos of our baby so we are not
comfortable giving you the right to do whatever you want with these photos. It
is really simple to my family: You promised to provide something, you failed to
live up to that promise, so we just want our money back. To make this issue go
away, we are willing to accept a lesser amount of the full $275 we paid. We
appreciate your willingness to resolve the issue so we are willing to settle
for $200. We understand that you do not have to accept our offer. We also understand that
we have rights as consumers to let everyone know our thoughts about our situation and
your company. But if you agree to refund us $200, we will consider your mistake solved.Thanks.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I thank you for your response. My sister took it upon herself to call you and initiate this report due to your unprofessional and rude way of responding back to a client complaint. As soon as we were finished with the ultrasound, you placed the gender picture inside an envelope, with a written note stating the gender. Immediately after, you kept insisting on "upgrading" the package, and insisted on showing me 4D pictures of previous clients. You the proceeded on saying, "make sure you come before you're 28 weeks so you can see HER better." At that point I read between the lines, was in complete shock that the only reason of my visit, was just ruined. We then had an awkward silence since i'm sure you picked up on your mistake, and you left to assist your other client. My sister then gave you a call when I got home and saw how upset I was. You were completely rude, and obviously did not once apologize. I did not call you because I do not wish to get any kind of services from your practice. The only thing I asked for was to place the gender inside an envelope, to be able to share that wonderful moment with my family, but you were so preoccupied of "upgrading", you failed to do the one thing I asked for. All I want is a refund of the $75 I spent. 
Regards,
[redacted]

Sir, We have been more than reasonable with our offers and have always followed up with you and your wife and have had no cooperation from you.Your original DVD was free and did not cost you anything.  We offered you another free DVD at the time.  That was not satisfactory to you.  We strive to provide great customer service and  wanted to make you happy by offering you a courtesy $35 credit (which is the dollar amount you would have paid at the time for a DVD) Let it be stated that you declined that too.  We offered to redo a new ultrasound session and waive the $275 fee and that too was also not reasonable enough for you. We value our staff and company's time over any dollar amount.  This is our last and final attempt to close this case.  You have up until Dec 30, 2016 to meet with us in person, with a scheduled appointment, for an exception to a refund.  Since you received our services you you will return to us any and all products you received that day from InfantSee4D.  This  is including and not limited to our promotional items, original black and white thermal prints, our original 8 colored wallet prints, our original folder that incased those items as well as the original CD that has all of baby's jpg images.  By accepting a refund, during the scheduled appointment you will sign a copyright notice acknowledging that all images attained by our ultrasound session are no longer legally yours.   Any and all images may not be copied or reproduced in any way without written consent from InfantSee4D who own the copyright to those images.  Please call our office during normal business hours in advance to get an appointment before 12/30/2016 which is the deadline for this final offer.  We will not accommodate same day visits so call to schedule.  Keep in mind holiday schedules are in effect so call today for upcoming appointment availability.  ###-###-####

We are sorry that you feel your gender revealed was ruined.  We immediately took your phone call (you had a friend call) and answered all concerns that were addressed. 
For the past 10 years we have done hundreds of gender reveals in envelopes and you are the first...

compliant we have received about the way the gender reveal is done.  On our actual website we also address the way gender reveals are handled at InfantSeeHD Ultrasound.  It specifically says:"We have done TENS of THOUSANDS of genders and we are AMAZING at gender reveals, even if you want it in an envelope. (We use the term he/she interchangeably so don't assume one or the other. The reveal is exposed when you open your envelope)"
You came in for your gender and it was done in the privacy of the ultrasound room where the reveal was placed in an envelope.  You then exited the ultrasound room and was headed to the reception desk. Your session was done and complete.  You were so excited and explained to me that you can wait until the weekend and it is going to be so hard to NOT look into the envelope.  You even thanked me for the experience.  The gender package was $99 and you paid a discounted rate of $75, which qualified you for our return discount to come back later in your pregnancy.  You claim that I specifically told you its a girl when we clearly do not call the baby IT and used the term he/she interchangeably throughout the entire session.  I never told you whether it was a girl or a boy.  Whether to buy it a dress or new sneakers.  Again, you picked up on just one of the pronouns we used during the session.
LESS THAN 30 MIN AFTER YOUR EXIT,  we receive a phone call from not you, a friend of yours, that complained about the process and requested a free HD Ultrasound at a later date. I explained to her that when you and I were at the office we used the term he/she interchangeably and the reveal is not compromised until you open the envelope on Saturday.  She said, "well she opened the envelope."
You never once called me to complain about the service performed and received.  Revdex.com is the first time I am hearing from you.  We apologize for any confusion.  We truly wish you and baby a happy and healthy pregnancy and delivery.  
Maria C[redacted]
CEO 
InfantSeeHD Ultrasound

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Ma’am,
As I stated before, the DVD was the reason we purchased the
package. We were not going to spend almost $300 for just a thirty minute
experience and a few photos. But the DVD video was enticing enough to get the
package. The thought of being able to see/share our baby in 4D moving around in my wife's belly for years to come is what made us say yes. You said “We offered you another free DVD at the time.” This is not
true. At the time you stated that you don’t keep copies of the DVD’s nor the
files on them. You stated that the original DVD was the only DVD available. You
offered another ultrasound but not a DVD (hence your $35 refund offer in lieu of a DVD). We
would have taken the additional ultrasound but we were beyond the pregnancy deadline
set by your company. You stated that if we waited any longer beyond our
original appointment that the ultrasound wouldn’t work, so offering us an
ultrasound beyond that deadline is pointless.
We respectfully decline your offer. We
appreciate your willingness to refund us our full $275 however we will never relinquish
any sort of rights to your company. These are photos of our baby so we are not
comfortable giving you the right to do whatever you want with these photos. It
is really simple to my family: You promised to provide something, you failed to
live up to that promise, so we just want our money back. To make this issue go
away, we are willing to accept a lesser amount of the full $275 we paid. We
appreciate your willingness to resolve the issue so we are willing to settle
for $200. We understand that you do not have to accept our offer. We also understand that
we have rights as consumers to let everyone know our thoughts about our situation and
your company. But if you agree to refund us $200, we will consider your mistake solved.Thanks.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I thank you for your response. My sister took it upon herself to call you and initiate this report due to your unprofessional and rude way of responding back to a client complaint. 
As soon as we were finished with the ultrasound, you placed the gender picture inside an envelope, with a written note stating the gender. Immediately after, you kept insisting on "upgrading" the package, and insisted on showing me 4D pictures of previous clients. You the proceeded on saying, "make sure you come before you're 28 weeks so you can see HER better." At that point I read between the lines, was in complete shock that the only reason of my visit, was just ruined. We then had an awkward silence since i'm sure you picked up on your mistake, and you left to assist your other client. My sister then gave you a call when I got home and saw how upset I was. You were completely rude, and obviously did not once apologize. I did not call you because I do not wish to get any kind of services from your practice. The only thing I asked for was to place the gender inside an envelope, to be able to share that wonderful moment with my family, but you were so preoccupied of "upgrading", you failed to do the one thing I asked for. All I want is a refund of the $75 I spent. 
Regards,
[redacted]

Sally, I have contacted you several times to go over reasonable options, yet you have decided to not call me once or email me back but requested that I respond to the Revdex.com a second time.  We do not stand for blackmail and your sister also threatened us that you would write to Revdex.com if I would not refund you for a service that was successfully performed.  You paid for a gender visit session.   Lets recap, You had me place the gender in an envelope so that you can open on Sat.  Your sister called me within 30 min of your session telling me you OPENED YOUR REVEAL.  I never ruined your reveal dear.  Your reveal was exposed when you decided to open the envelope moments after your visit.  He/She is always used  and was both used during the visit and you selectively decided to hear the "she" and think it connects the dots bc your gender was a second baby girl.  We are sorry again that you are not happy, but we are happy for baby girl #2 for you.  Me going over your return discount options had nothing to do what your gender reveal.  We were also no longer in session with gender.  I already called you several times and emailed you to contact me directly to go over your options and you have decided to ignore all reasonable options with me.  This account has been satisfied.
Maria C[redacted]

We included a free DVD with your paid ultrasound appointment.  The DVD recording, which you personally saw on our screen, was successfully finalized and then verified as working before you left our office.  Nine days later, you reported to us that your DVD was damaged....

 Because we verified that the DVD was working prior to giving it to you, the damage you described had to occur after the DVD left our office.  Upon hearing about the damage to your DVD 9 days after your appointment, we immediately offered you a free ultrasound appointment that same day including another free DVD.  We were very surprised when you refused our offer.    Even though you refused to allow us to record another session for you at no charge, we took your damaged DVD to 2 experts, including Geek Squad,  because we understand how precious these memories are.   According to the two experts, the DVD indeed had data on it and been damaged somehow, likely scorched by heat. The 15th of August when you came in was a very hot week.  If the DVD was left in your car or out in the sun for a significant period of time or by an oven, it could have easily been damaged and unplayable.  Our conversations ended when you repeatedly threatened to sue us, blackmailed us and report us to the Revdex.com if we didn't refund you a full $275 instead of replacing the DVD even though the damage was beyond our control. InfantSee4D Ultrasound