Infinisource, Inc.

As the customer has stated, Infinisource does not have a return policy; all sales are final, unless the product is defective; in which case it is replaced, not refunded We are always willing to work with our customers, when they are not satisfied with our product, in getting them product that
will better fit their needs As I have previously mentioned to the customer, they contacted our Support Deptfor assistance with the purchased time clock once; at which point my technicians assisted them The customer did not inform our Support deptof any issues thereafter and it is impossible for us to resolve an issue if we are not aware there is one.I have offered help in getting the time clock fully functional for the customer and continue to stand by that offer, although the customer has now disputed charges with their credit card company Our Finance deptis currently trying to work with the customer to resolve that

Complaint: ***
I am rejecting this response because: This does not resolve the issue We do not want your product or any other you have to offer Show me where we agreed or were notified at time of purchase that there were no returns You mentioned this after the purchase You decieve your customers Your receipt does not state this We don't want your product It does not work as expected Your staff has been very unprofessional we want no business with you
Sincerely,
*** ***

As the customer has stated, Infinisource does not have a return policy; all sales are final, unless the product is defective; in which case it is replaced, not refunded? We are always willing to work with our customers, when they are not satisfied with our product, in getting them product that
will better fit their needs? As I have previously mentioned to the customer, they contacted our Support Deptfor assistance with the purchased time clock once; at which point my technicians assisted them? The customer did not inform our Support deptof any issues thereafter and it is impossible for us to resolve an issue if we are not aware there is one.I have offered help in getting the time clock fully functional for the customer and continue to stand by that offer, although the customer has now disputed charges with their credit card company? Our Finance deptis currently trying to work with the customer to resolve that

Complaint: ***
I am rejecting this response because: This does not resolve the issue? We do not want your product or any other you have to offer? Show me where we agreed or were notified at time of purchase that there were no returns? You mentioned this after the purchase? You decieve your customers? Your receipt does not state this? We don't want your product? It does not work as expected? Your staff has been very unprofessional we want no business with you?
Sincerely,
*** ***

Infinisource has a unique and dynamic view of customer service: they place you on hold for in excess of 20 minutes, and, when you call back and ask to speak to a supervisor, you are told that SUPERVISORS DO NOT ACCEPT PHONE CALLS FROM CUSTOMERS! This, of course, is subsequent to their screwing up your COBRA health insurance coverage, and then taking their sweet time remedying (or not) the error.

This company advised me that the online policy would not be active as long as I didn't make the first payment. Since I never made a payment, and I didn't receive any insurance information or cards I believed that they kept their word. Now three months later I receive a bill for $1274.52 even though they told me they were not going to bill me since I wanted to cancel the policy before it was even active. I never worked for the company listed and I was never covered by the company for health insurance. Then all of a sudden I am on the policy and my husband was not. He told them he was canceling his policy August 31st. The bill I received today is from 9/01-11/30.