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Infinite Accountant, LLC

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Infinite Accountant, LLC Reviews (4)

I received a call from a person who said he was from Quick Books. I was asked to return a phone call to him, as my "credit card needed to be updated". I called the number I have for quick books and they said that they had NOT called me. In reality, my card was up to date and my services with Quick Books were good until May 31, 2017. I was called multiple times from Infinite Accountant and spoke with many different people, who all sounded like the same person. In spite of what they say, emails were not returned promptly, some not at all. The $charge was never discussed in any of our conversations and was a complete surprise. My billing cycle with Quick Books was not over in February, as stated by Infinite Accountant. I googled the address and it is listed as a residence, not a business. I googled the phone number and there were warnings that these people falsly say they represent Intuit/Quick Books. They say they are located in Franklin, Wisconsin but their billing address is for Franklin, Montana, a town, which as far as I can tell does not exist. I have filed a complaint with Visa and received my $back. I changed my business card so that nothing else could be taken out. Also, I was initially talked into a "great deal" which was for years and later found out the the real Quick books does not offer a year deal. Their longest is years. Thanks for your help. I hope no one else gets caught in their scam. *** *** *** ***

We are associated with Intuit as "QuickBooks ProAdviors" as we checked the record you visited our website and started chat session asking for help in your payroll issues, we never stated that we are Intuit or QuickBooks moreover we investigate the calles recording and found clearly stated that we are Infinite Accountant not INTUIT or QuickBooksWe given you the choice of annual and monthly billing of Plan, you chooses annually and no body can hijacked your payroll systemafter that you came for refund (Under Refund policy) and we refunded as per requestedwe want our every customers to be happy with services so as per our refund policy we refunded the amount you paidInfinite Accountant is legitimate company and QuickBooks ProAdvisor logo used on website after Intuit PermissionThese logo used to tell we are QuickBooks ProAdvisorIf any more clarification please let us know

He has taken the services from us (Infinite Accountant LLC) and it was for QuickBooks Pro 2017 with yearly upgrades and Payroll for 5 years where he paid $1750.The message he has recieved about QuickBooks is because customer was using a feudal version of the software that is no longer supported by...

Intuit and his payroll services were also expired. Regarding the $50.73 charge he was imposed on his account was because his billing cycle with intuit was of February. Although we assured him that he is not going to be charged a single cent from the month of March and later in future. Just to satisfy Customer needs we asked intuit to refund the $50.73 and hence approvedby them as well. In regards to that a refund reciept email  [redacted] has been sent to him.  Cancellation number for the payroll is "[redacted]" from Intuit so that he would not be charged anything form the recent month. Payroll service key [redacted] is from Intuit only.As its mentioned in the mail that he already had a word with QuickBooks regarding our association with Intuit and they cleared customer confusion that we are associated with them.As far as the EIN number is concerned we always have to verify the Payroll account and that can be checked VIA business EIN number only. We do recieved number of emails from him and we have replied on all of them.We (Infinite Accountant LLC) are very much cocerned about providing the best possible services to our clients and always take care of their issues on our high priority so that they can use the product  without any problem and peace of mind. If there would be any further questions or clarifications feel free to contact us or please close this complaint as per customer satisfaction.

Upon investigation, we learned Infinite Accountant is not connected in any way to Intuit.  We specifically want to address the issue of "hijacking" our payroll system.  We would like for the company to explain their rates as having to be paid annually verses the actual Intuit program...

provider charging a monthly fee.  When we contacted the correct program provider, Intuit, they explained they would never have shut down our payroll system for not paying our monthly subscription fee.  Intuit further stated, we would have received several notices before taking such a drastic action.  We would like to know how Infinite Accountant was able to "hack" into our payroll system to make us think we were chatting with our proper program support group. Additionally, Intuit stated no one should be using the Intuit name and Infinite Accountant's website shows the Intuit logo.  We have been refunded our fees however, it is our desire for others to not be made a victim of this scam.

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Address: 7726 W. Winston Way, Franklin, Wisconsin, United States, 53132

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