Infinite Cabinet Solutions Inc Reviews (1)
Infinite Cabinet Solutions Inc Rating
Address: 11813 44th St N Unit 5, Clearwater, Texas, United States, 33762-5197
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www.jancarp.com
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Initial Business Response /* (1000, 6, 2015/09/21) */
We performed a standard clean for the client aboveAs per our usual procedure, we called the client AFTER the service to ensure the cleaning was up to our standards and they gave us raving reviewsThe client calls us to say that a $egg
fell and broke EIGHT DAYS AFTER we left her houseI tried to explain it is impossible for us to take liability for something breaking EIGHT DAYS AFTER we left her home when we have no idea who has been in there and of course knowing the fact that she has children in the houseThat did not make sense to herI filed a claim with our insurance and they told her the exact same thingIt is unfortunate she attempting to tarnish our reputation with the Revdex.com and myself nor the insurance agency could explain to her why we are not liability for an item breaking EIGHT DAYS AFTER we leaveWe have done all we can on our end by turning it over to the insurance company and they are now trying to reason with herWe have nothing left we can do as a company
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this responseSomething happened to that Egg while your cleaning person were here because from our cameras footage, it took them minutes to vacuum that room and they kept looking in and out of that roomThey even for some reason closed the door of the office while cleaningWhy do you have insurance in the first place? The company's subcontractor's insurance states that they only clean and dust things at eye level when my camera shows that they do not just dust things at eye levelPlus eye level is all subjective to how tall you areWhy is it that they dusted our air vents which are 7ft tallTheir insurance states that I have to prove that the cleaning people touched the egg while they were cleaning but I think stating that they clean our house is enough saidGranted that I don't have cameras in every room, but I do show the cleaning person taking a dusting stick and going into the room where the Egg was to dustSo I think it is a joke to say that you have to prove that the cleaning person touched something or stole something to get it coveredNot everyone has a camera in their housePlus not everyone checks their house from top to bottom after every cleaning to ensure things are not broken or missingOn top of that, per my conversation with ***, he told me he would not charged me for the last cleaning service due to the incidentWell I checked my credit card today and he did charge me without sending an invoice and without my authorizationThey say it's their words against mine but I think my word as a cliet has more credibility than their workers since I am not at risk to get fired or lose out on moneyI am looking to take this to small claims court
Final Business Response /* (4000, 10, 2015/10/22) */
We have already filed a claim with our subcontractor's insuranceThe agents name is *** *** and her phone number is *** She is with *** *** She reviewed the case and came to the same conclusion that an incident occuring days after we left the property could not be placed on usWe have no idea who went into her house to touch this faberge egg or what could've occurred within those days of us not being in her propertyWe have taken the last step we can regarding this claim by filling it with the insurance companyIt is now out of our hands as to what they determine to do with the claimant