Infinite Construction Group

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that while the business did not meet 100% of my desired outcome this resolution is satisfactory to me

We apologize for the delay you have experienced in receiving your order in a timely mannerrecently implemented a new warehouse software system, and in the process, we encountered technical integration issues that have since been resolvedOur team is working diligently to clear the current order backlog, by increasing our shipping capacity to three shifts per day, six days a week, at our primary warehouseWe are committed to getting your order delivered in time for ChristmasOnce again, I apologize for any difficulties this shipping delay may have caused youPlease know that we are doing everything in our power to ship your order as soon as possible

Credit Memo # [redacted] in the amount of $has been generated to correct this discrepancyThis credit will appear on your account in 3-business daysThank you for bringing this to our attentionThe issue has been resolved

On 10/15/we received an order, via email, from Ms [redacted] (attached)The order asks for style ***, states the description of the product as Pinnacle Polo, and also includes the link to our site for the Pinnacle PoloEmail communication was sent to Ms [redacted] requesting credit card information so the order could be processedWe received this information on 11/30/The order was processed on that same dayCustomization was completed on 12/21/and the order was shipped 12/23/16, after a final quality checkWe would normally process orders within days, however, we were running a week late due to holiday order volumeOn 1/30/we received an email from Ms [redacted] asking why we sent her Pinnacle Polo when we know she always orders the 100% cotton polo shirtThe CSR explained that we processed the order correctly per the requestUnhappy with this response, Ms [redacted] was escalated to our Customer Service Supervisor, who spoke with Ms [redacted] twice explaining that we are not able to provide credit since the order was fulfilled correctlyWe offered a discount on the replacement orderMs [redacted] was not willing to accept our offerOn 3/8/we were notified by Ms [redacted] that she was billed sales tax on several ordersThese orders were placed on our website and with other Customer Service Agents in our Custom ShopTo our knowledge, we were not informed of the tax exempt status when these orders were placedUnfortunately, it took longer than we would like to locate all of the orders tax was billed onCredit for sales tax was issued 4/5/

A refund in the amount of $was posted back to the customer’s credit card on 1/11/This was processed through returns on 1/5/ We apologize for the delay

I am rejecting this response because:The issue is still not addressed; just excuses in the reply

After further research, we found the request for the return label It has been generated and sent to the customer from our Customer Service Team Lead We apologize for this inconvenience

I am rejecting this response because: They have been saying this for over a month and a halfThey need to step up their game and either produce a tracking number now or my money

We have looked into this and we have all the information we need to process his request Our CSR will be reaching out to the customer to discuss this issue and resolve the matter to the customer's satisfaction We pride ourselves on providing all of our customers with purpose built gear for the most demanding missions and Customer Service to matchI realized that we have failed this customer and will make it right

Consumer states that he would like to withdraw his complaint as the business has settled with him

recently implemented a new warehouse software system, and in the process, we encountered technical integration issues that have since been resolvedThe issues related to the implementation caused delays in shippingThese same issues have resulted in our Customer Service team not having the ability to stop or cancel an order that has already been released to the warehouseA full order refund was issued through [redacted] on 12/11/You should have visibility to the refund in your account nowA reroute of your package has been requested through ***Should the reroute be unsuccessful and the package delivers, please keep it with our sincere apologies for your frustration and inconvenience

Thank you for bringing this to our attention. We have reached out to the customer and have offered to give the value of the Recon Trainers towards another pair of shoes/boots per the customer's request

I am rejecting this response because: its not true I never got the return labelLast email I sent in Decemberi have never heard from them after thatat this point it doesnt matter because return window has closed

Please see attached shipping label. It was email on 2/2/to the email address provided

We apologize for the delay you have experienced in receiving your order in a timely mannerrecently implemented a new warehouse software system, and in the process, we encountered technical integration issuesOur team is working diligently to clear the current order backlog created by
this implementation, by increasing our shipping capacity to three shifts per day, six days a week, at our primary warehouseWe are committed to getting your order deliveredOnce again, I apologize for any difficulties this shipping delay may have caused youPlease know that we are doing everything in our power to ship your order as soon as possible

We apologize for the delay you have experienced in receiving your order in a timely mannerrecently implemented a new warehouse software system, and in the process, we encountered technical integration issuesOur team is working diligently to clear the current order backlog created by this implementation, by increasing our shipping capacity to three shifts per day, six days a week, at our primary warehouseWe are committed to getting your order deliveredOnce again, I apologize for any difficulties this shipping delay may have caused youPlease know that we are doing everything in our power to ship your order as soon as possible

After further research, we found the request for credit in the system and, unfortunately, it was not automatically processed. We have since corrected the problem and the refund has been issued. The customer should see the refund in 3/business days. We apologize for the
inconvenience this has caused

This customer's order has been delivered. The customer received the order on December 26th

We have processed the refund to the customer. He should see it in 3-business days. We apologize for the inconvenience this has caused

We
were originally contacted by *** *** via contact us page on our
websiteHer email stated that she has an overseas card, but wants an order
shipped to a US addressOur system is only able to ship product to the same
country that the card is issued in which was explained in our reply
to herHer
emails with *** are attached. *** *** correspondence also never mentioned pricing on Web Special
items. The
Torrent Jacket was featured on our Web Special section on our website
which is
our version of a closeout section. We disclose in the Web Special
section, in
red, that “Web Specials are currently only available for purchase in the
United
States”We also looked into the comment of "deal with it". While we have not been able to confirm this comment was made, we can assure you that this type of response is not acceptable or part of our service modelWe have high standards for our customer service team and expect each of them to service the customers to the best of their abilities