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Infinite Gymnastics Booster Club

8989 N 55th St, Milwaukee, Wisconsin, United States, 53223-2313

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My son, a former gymnast at Infinite Gymnastics, was injured while at practice on January 27th 2020.To set the context of this complaint I would like to highlight the steps we have taken to recover our expenses from the gym to no avail:

1. On August 5th 2019 myself, along with several other parents, expressed concern over the gymnast to coach ratio. USA Gymnastics recommends a 1:6 ratio and the schedule that the gym put together had our boys practicing with a 1:13 ratio. I expressed concern over the safety of this coach to gymnast ratio and was worried one of the boys would be injured due to the lack of supervision and spotting at practice.

2. On August 8th, the owner ***, responded that she would look into it but would respectfully defer to the coach.

3. Late September/Early October a parent meeting occurred with the coach, who assured the parents that he had been doing this a long time and would be fine and asked that we give him a chance. Begrudgingly, we did as there were not many other options at this point.

4. On January 27 2020 my son was not properly supervised during practice and fell off the parallel bars. As a result, he suffered a severe concussion. His injury went unnoticed the remainder of practice.

5. Under the supervision of his pediatrician, we were advised that he could not compete for the remainder of the season. An email was sent to the gym and I asked for a full refund of the February Tuition ($258), and four meets ($413). The February tuition and one meet was refunded for a total of $358, however there are 3 meets that have not been reimbursed.

6. In the past month I have sent at least six correspondances asking about the other 3 meets to which the response from *** has been snarky and telling me "I don't have to give you that information."

7. When following up with the coach, he stated that "all reimbursement issues with the clubs have been settled."

8. *** refuses to reimburse the money owed to us that has been refunded to the gym for my son.

Infinite Gymnastics Booster Club Response • Mar 14, 2020

First of all, Infinite Gymnastics Booster Club is not a business.

Second, while I originally wrote a quite detailed explanation pointing out all the misinformation in this complaint, I finally decided that the bottom line is the only thing that is important, that being that N & E Enterprises LLC, which was doing business as Infinite Gymnastics is no longer in business.

The trade name of Infinite Gymnastics was sold effective March 6, 2020 and liabilities and commitments were not assumed by the purchaser.

The name of Infinite Gymnastics will continue as a new business and any complaints against on file must clearly define that the business against which the complaint is made is no longer in existence. N & E Enterprises LLC is in the process of being administratively dissolved.

Sincerely

Customer Response • Mar 16, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This issue had been unresolved prior to you selling the business and was ongoing since early February. There was plenty of time to resolve the refund, and you chose not to. That's bad business!! Now you are leaving the refund up to a new owner which is completely unfair, and very unethical. Shame on you.

Regards

Infinite Gymnastics Booster Club Response • Mar 19, 2020

To Whom it May Concern,

The gym as since changed ownership as of 3/6/2020. I have made *** aware of this and that I would be working with the former owner to get her a refund. I also informed her that if the former owner was unable to do so, that I would personally refund it if it meant that we could resolve this issue and take this complaint down - after all, as the new owner, I had nothing to do with it, and I am with *** that she is right to feel the way that she feels, and I am sorry as to how the situation was handled under the gym's former leadership. Unfortunately, we, along with the rest of the country, have undergone such turmoil since the start of the COVID-19 pandemic. We have been forced to shut the gym down completely until further notice that it is safe to reopen. I apologize that this issue has been not seen as a priority, but I have been working for 7 13-hour days straight from home trying to manage the current, more pressing issues that have been arising since the start of this pandemic. Again, I apologize for putting this off. I, personally, will not have the money to refund her until our next wave of tuition is withdrawn on April 1st. I hope she can stay tight until then. Even with the wave of tuition that is coming in, in the wake of this disaster, there are so many families who are losing their jobs that we have lost several students in the past week. I can only imagine that we are going to be losing more day by day. I am hoping that there is money in our account to give her the money she deserves. We still have to pay our employees and we have several bills that we cannot do without paying if we wish to remain open after this whole disaster is over. I will be reaching out to *** to give her this update as well.

I am sorry for what has happened under previous ownership, and I hope that I am able to help make amends. I hate to be penalized for something that happened prior to my ownership of the business, and if there is anything I can do to prevent this from affecting the business in the future, please let me know.

Thanks so much!

-

Customer Response • Mar 20, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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Address: 8989 N 55th St, Milwaukee, Wisconsin, United States, 53223-2313

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