I’ve reached out with our prepaid card vendor who shipped out the prepaid cards and it’s been documented that the card was shipped on 5/13/We can have another one reissued but we would like to validate the home addressI’ve left a voice mail for the customer to call us backIf I do not hear back from him by end of day tomorrow, I will proceed with requesting the reissue and it will be mailed to the address we have on file
Thank you!
September 17,
To Whom It May Concern:
The Advertising Checking Bureau, Inc(ACB) is a trade promotion management company retained by Toyota Parts and Service (the Client) to process consumer rebates. ACB works with the Parts and Service Advertising
Planner to resolve consumer escalations. We are in receipt of your letter RE: ID# *** *** ***, and have provided our response to the complaint below.
Rebate program requirements and terms are established by the Client and communicated to ACB and the consumer. For this program, the Client requires that consumers provide their Repair Order/Invoice and VIN number in order to qualify for payment.
ACB received rebate submission *** from *** *** on August 18, 2014. The rebate submission was denied on August 28, because a VIN number was not provided on his invoiceNotification of the denial was sent via email *** on August 28, with instructions for the consumer to view the denial reason(s) and/or resubmit the request.
*** *** resubmitted his denied claim and received new submission *** on September 5, 2014. This submission included the same invoice as previously received and was denied because a VIN number was not provided
ACB contacted the client on September 17, to review the dispute and the client indicated that the invoice received is actually a counter ticket which indicated the dealership did not install the battery. Since dealer installation was one of the advertised requirements for rebate fulfillment and the VIN number was not provided on a Work Order the denial adheres to the rebate guidelines
Sincerely,
*** ***
Senior Manager, Payment Services Group
The Advertising Checking Bureau, Inc
Enclosures:
Audit Summary Page of claim ***, Audit Summary Page of claim ***, Invoice Submitted
We’ve reviewed the claim submission for *** ***
Mr***’s claim was processed and approved on 12/11/ There was a delay in issuing payment and we had to wait on final approvalThe issue was resolved in the early part of May and Mr***s card was
processed to be mailed on 5/9/He should expect is card within 10-business days of then
Should you have any questions, please let me know
Thank you!
*** ***
*** *** *** ***
***
*** *** *** *** ***
** *** ** ***
*** *** *** *** *** ***
*** ** ***
*** *** ***
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the receipt from the Toyota Dealer has the VIN# included in the receiptReview the attached documentation again and note that the VIN# in there. For your reference, details of the offer I reviewed appear below
The Vin# is on the copy of the purchase receipt issued by the Toyota DealershipCorrect your errorThanks
Regards,
*** ***
October 6, 2014
To Whom It May Concern:
The Advertising Checking Bureau, Inc. (ACB) is a trade promotion management company retained by Toyota Parts and Service (the Client) to process consumer rebates. ACB works with the Parts and Service Advertising Planner to resolve consumer escalations. We are in receipt of your letter RE: ID# [redacted], and have provided our response to the complaint below.
Rebate program requirements and terms are established by the Client and communicated to ACB and the consumer. For this program, the Client requires that consumers provide their Repair Order/Invoice and VIN number in order to qualify for payment.
ACB has received Mr. [redacted]’s 2nd response to this complaint. Mr. [redacted] has indicated that he provided an invoice with a VIN listed. The Client has specified that the invoice submitted is not a work order and does now show installation of the product, nor is VIN listed. In addition, the Client has reviewed their database and has confirmed that there is not a repair order on file indicating a True Start Battery installation for Mr. [redacted] in July or August.
We have attached a copy of the invoice received and the program disclosures. The True Start Battery disclosures are listed in item #3.
Sincerely,
[redacted]
Senior Manager, Payment Services Group
The Advertising Checking Bureau, Inc.
Enclosures:
Invoice Submitted, Program Disclosures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was waiting for the time period (10-14 business days) in their statement to be up before I rejected their answer. I still have not received my rebate, and wish for the complaint to be opened again, and escalated.
Thank you
Regards,
[redacted]
I’ve reached out with our prepaid card vendor who shipped out the prepaid cards and it’s been documented that the card was shipped on 5/13/We can have another one reissued but we would like to validate the home addressI’ve left a voice mail for the customer to call us backIf I do not hear back from him by end of day tomorrow, I will proceed with requesting the reissue and it will be mailed to the address we have on file
Thank you!
September 17,
To Whom It May Concern:
The Advertising Checking Bureau, Inc(ACB) is a trade promotion management company retained by Toyota Parts and Service (the Client) to process consumer rebates. ACB works with the Parts and Service Advertising
Planner to resolve consumer escalations. We are in receipt of your letter RE: ID# *** *** ***, and have provided our response to the complaint below.
Rebate program requirements and terms are established by the Client and communicated to ACB and the consumer. For this program, the Client requires that consumers provide their Repair Order/Invoice and VIN number in order to qualify for payment.
ACB received rebate submission *** from *** *** on August 18, 2014. The rebate submission was denied on August 28, because a VIN number was not provided on his invoiceNotification of the denial was sent via email *** on August 28, with instructions for the consumer to view the denial reason(s) and/or resubmit the request.
*** *** resubmitted his denied claim and received new submission *** on September 5, 2014. This submission included the same invoice as previously received and was denied because a VIN number was not provided
ACB contacted the client on September 17, to review the dispute and the client indicated that the invoice received is actually a counter ticket which indicated the dealership did not install the battery. Since dealer installation was one of the advertised requirements for rebate fulfillment and the VIN number was not provided on a Work Order the denial adheres to the rebate guidelines
Sincerely,
*** ***
Senior Manager, Payment Services Group
The Advertising Checking Bureau, Inc
Enclosures:
Audit Summary Page of claim ***, Audit Summary Page of claim ***, Invoice Submitted
We’ve reviewed the claim submission for *** ***
Mr***’s claim was processed and approved on 12/11/ There was a delay in issuing payment and we had to wait on final approvalThe issue was resolved in the early part of May and Mr***s card was
processed to be mailed on 5/9/He should expect is card within 10-business days of then
Should you have any questions, please let me know
Thank you!
*** ***
*** *** *** ***
***
*** *** *** *** ***
** *** ** ***
*** *** *** *** *** ***
*** ** ***
*** *** ***
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the receipt from the Toyota Dealer has the VIN# included in the receiptReview the attached documentation again and note that the VIN# in there. For your reference, details of the offer I reviewed appear below
The Vin# is on the copy of the purchase receipt issued by the Toyota DealershipCorrect your errorThanks
Regards,
*** ***
October 6, 2014
To Whom It May Concern:
The Advertising Checking Bureau, Inc. (ACB) is a trade promotion management company retained by Toyota Parts and Service (the Client) to process consumer rebates. ACB works with the Parts and Service Advertising Planner to resolve consumer escalations. We are in receipt of your letter RE: ID# [redacted], and have provided our response to the complaint below.
Rebate program requirements and terms are established by the Client and communicated to ACB and the consumer. For this program, the Client requires that consumers provide their Repair Order/Invoice and VIN number in order to qualify for payment.
ACB has received Mr. [redacted]’s 2nd response to this complaint. Mr. [redacted] has indicated that he provided an invoice with a VIN listed. The Client has specified that the invoice submitted is not a work order and does now show installation of the product, nor is VIN listed. In addition, the Client has reviewed their database and has confirmed that there is not a repair order on file indicating a True Start Battery installation for Mr. [redacted] in July or August.
We have attached a copy of the invoice received and the program disclosures. The True Start Battery disclosures are listed in item #3.
Sincerely,
[redacted]
Senior Manager, Payment Services Group
The Advertising Checking Bureau, Inc.
Enclosures:
Invoice Submitted, Program Disclosures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was waiting for the time period (10-14 business days) in their statement to be up before I rejected their answer. I still have not received my rebate, and wish for the complaint to be opened again, and escalated.
Thank you
Regards,
[redacted]