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Infiniti of Bayside

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Reviews Infiniti of Bayside

Infiniti of Bayside Reviews (8)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Looks like they you don't want to repair it bayside of info fungi are good for taking your money like when the tried to screw me when I brought my car at Infiniti of Manahasset I already gave you guys a bad review on Yelp and hopefully you guys go out of business everyone there on the unemployment line
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not accept this! tab snapped off while I noticed it when I took it for service at one time at infinti don't remember which one because the clips were not on and looked down and notice that it was broken they forgot to snap the clips on the housing some mechanics they have for a car that's under Warrenty they should cover this!
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This customer came into our service center on 4/25/16 (25,647 miles) with the concern of a plastic tab broken of the air filter housing assy.. The vehicle was inspected and verified by the technician that the tab had been broken off and the air box assy. would need to be replaced to correct this...

issue. This tab is one of the two tabs used to keep the 2 piece air box assy. together. These tabs can be damaged when the air box is not correctly installed when replacing the air filter element. These tabs can only be seen with the air box disassembled. Maybe if you used an inspection mirror under the air box you would be able to see it?This does not appear to be a manufacturer defect and can not be covered under warranty. Also this has been reviewed with Infiniti Consumer Affairs (Case # 22247424) Infiniti of Bayside has performed an oil service on this vehicle on 10/16/2014 at 9885 miles but the vehicle has been service elsewhere in the past 15,000 plus miles.At the time of this service, this vehicle has an active warranty for 4 years/60,000 miles which covers manufacturer defect. Infiniti of Bayside has performed warranty repairs on this vehicle in the past and will continue if needed.Unfortunately this is not a repair that is covered under warranty.

The broken clips are not a manufacturers defect, so warranty would not cover this. The vehicle has been to Infititi of Bayside for the following:
4/**/16 R/O 25663   Suspension has hard ride. Road force balanced tires at no charge
   25,636 miles         Customer states air filter clip broken. Gave estimate customer declined
6/**/15 R/O 06123   Parking brake needs adjustment
   17,104 miles         Customer state squeaking noise when from vehicle when stopping. Rear brakes low 3mm. Customer declined will take vehicle elsewhere
04/**/15 R/O 04904  R/f tire has bubble on it, Replaced R/F tire   Advised customer brakes are getting low and 15K service was due
  15,286 miles
10/**/2014 R/O 01341 Performed Gen 5 software update (Recall)
    9,885 miles             Perform + Battery terminal cover (Recall)
                                  Performed oil service
                                 Adjusted parking Brake
                                 Oil leaking from under vehicle, Replace rear transfer case seal (Warranty)
 
For the customer to say that Infiniti of Bayside broke the air box clip, then returned 10 months 8,532 miles later is not a fair assumption. This vehicle is also service at a third party repair shop or by the owner. This does not appear to be a manufacturers defect.

The concerns listed by [redacted] were investigated to the fullest extent possible at which time it is determined that [redacted]'s complaint is NOT an Infiniti Corp. issue, but rather the...

Cellular manufacturer software issue. [redacted] was notified by us and hopefully this issue is resolved and we can continue to have a good business relationship with him. Thank you, [redacted], Infiniti of Bayside.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The main issue is not with the phone.  The issue is the way that this known problem was handled and not communicated to the customer before purchasing the car.  Now, the customer is stuck with a car that does not function in the manner that it was promised before the signing of the lease.  Not only was I not informed, but before the car was driven off of the lot, I inquired as to why it was not working and was told to "just bring it back and they will fix it with no problem".  If I knew the truth at this time, which is that this was a known problem with no way to fix it in sight, I would have and should have had the option not to continue with the lease.  Henceforth, I entered into a lease with false information, and should be compensated for being stuck with a car that does not fit my expectations or lifestyle.
 
 
 
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Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Infiniti of Bayside regarding complaint ID [redacted].Sincerely,[redacted]

Review: On December **, 2014, My wife and I visited Infiniti of Bayside looking to lease a car. When we first entered our newly leased car(before driving it off the lot), we noticed that one of the features that we were promised and excited about, which was being able to respond to text messages through the car was not working. When we inquired of why it was not working, the salesman told me to just bring it back, and the technicians will fix that with no problem. At this point, if we knew that the problem would not be rectified, we most likely would have gave some thought to leasing one of the other cars that we had seen earlier on in the day. So I bought the car back to Bayside Infiniti on December [redacted] for them to fix the problem that they told me could be fixed. [redacted]) helped me at the service desk that morning and I explained the problem to him at this point told me that it was an easy fix and that it would take the technicians two hours to install some new software that would fix the problem. Approximately 2 hours later, [redacted] called me to ask what kind of operating system I had on my phone, to which I replied IOS8 (iphone). He then called back about a half hour later, asking me the specific version of IOS that I had, to which I informed him that it was IOS8.1.2. When I returned four hours later, I was informed that it still was not working, but I had to leave so I took my car and returned again on January [redacted]. Now on that day, I dropped off my car in the morning and I again told [redacted] that I have an Iphone. When I returned to pick up my car I was told that everything was working, only to find out that it was not. I contacted Bayside Infiniti and they asked me to bring the car back again. When I did, they told me that Infiniti told them that the car will not work with an Iphone. When I contacted Infiniti they told me that its my problem and that they can only offer me gas money as compensation if I have receipts.Desired Settlement: I would like to return the car if it does not perform the way that I was told it would. As a customer, I have a right to make a decision to purchase a car knowing in full detail any of the problems that the dealer or the company who makes the car, knows that I will encounter. I find the business practices to be shady and disrespectful. So I deserve either a car that works, or some other meaningful type of compensation for this ordeal.

Business

Response:

The concerns listed by [redacted] were investigated to the fullest extent possible at which time it is determined that [redacted]'s complaint is NOT an Infiniti Corp. issue, but rather the Cellular manufacturer software issue. [redacted] was notified by us and hopefully this issue is resolved and we can continue to have a good business relationship with him. Thank you, [redacted], Infiniti of Bayside.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The main issue is not with the phone. The issue is the way that this known problem was handled and not communicated to the customer before purchasing the car. Now, the customer is stuck with a car that does not function in the manner that it was promised before the signing of the lease. Not only was I not informed, but before the car was driven off of the lot, I inquired as to why it was not working and was told to "just bring it back and they will fix it with no problem". If I knew the truth at this time, which is that this was a known problem with no way to fix it in sight, I would have and should have had the option not to continue with the lease. Henceforth, I entered into a lease with false information, and should be compensated for being stuck with a car that does not fit my expectations or lifestyle.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Infiniti of Bayside regarding complaint ID [redacted].Sincerely,[redacted]

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Description: AUTO DEALERS-NEW CARS

Address: 217-07 Northern Blvd, Bayside, New York, United States, 11361-3559

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