Infiniti of Columbus, LLC

Mr [redacted] bought his Cadillac SRX in on the 16th with no appointmentMr [redacted] demanded a loaner car be given to him saying that his service contract provided a loanerAs a Infiniti dealer we can only give loaners to Infiniti service customersMr***'service contract provides loaner reimbursement for a loaner, as long as the repair requires a loanerMr [redacted] did make a scene in the showroom and the Used Car Manager went ahead and give him a vehicle to used while his vehicle was in serviceWe then had to take the vehicle to a Cadillac dealer with no appointment Mr***'s vehicle had to wait till they could get to it and get an approval for coverage of the repairOur service adviisor did leave messages with Mr [redacted] and the service advisor from the Cadillac dealer left him messagesMr [redacted] did pick his vehicle up on 1-25-Mr [redacted] did have his memo title mailed to him on 1-09-Mr [redacted] bought the vehicle "As Is" and we gave him a "We Owe" to replace his headlight which we didHe knew the vehicle only had one remote at the time of purchaseInfiniti of Columbus has been very accommodating to Mr[redacted] and if Mr [redacted] feels we are not meeting his demands, maybe he should get his vehicle serviced elsewhere

Infiniti of Columbus sold Mr [redacted] his Toyota Tundra with 103,miles on June 13th "AS IS"that was over months ago and approximately miles laterWe have offered Mr [redacted] a discounted price of $plus tax (retail $6700) to put a used engine inWe will give Mr [redacted] $more discount for a total of $plus tax

Infiniti of Columbus will terminate current lease and do a new lease on a Qequipped with factory remote starter and not add any negative equity or sales tax from previous leaseI have left Ms*** messages on Monday March 6th and on Tuesday March 7th that we would do this and at the
payment which she said would be acceptableI would like to get this handled at her earliest convenience

The motor has had this tick for a long timeYes the truck was purchased months ago, but the tick has been going on since after the first tI brought the truck back for the heat shield rattleWhen I called them to tell them the trouble was crucial, the sales manager (Tony) told me not to worry, he will have his guys look at it and we could go from thereWhen I talked to the service manager (Tom) said that if the problem looked like it could have been pre-existing, he would tell them they should fix itWhen they came to the conclusion it needed a new motor everyone shut downThese cars are supposed to go through an inspectionIf the motor wasn't damaged when they did their inspection; how could it go bad simply driving the vehicle back and forth to work? I understand they do not want to lose money but holding themselves responsible and doing the right thing should be firstIf they truly believe what they are saying? Why would they offer to pay anything for the truck they sold me "as is." The second soolution they had for me was to trade me out of the vehicle, but also told me that I would have to increase my payment because I got such a great deal on that truckWhy such a great deal? Because they knew the motor had bad bearings? I do not want a hassle but I also do not want to spend to fix the 17,truck I bought months ago

Infiniti of Columbus has a check for Mr*** for $and has talked to Mr*** today and customer now considers matter resolved

Infiniti of Columbus sold Mr. [redacted] his 2008 Toyota Tundra with 103,603 miles on June 13th 2015 "AS IS". that was over 4 months ago and approximately 6000 miles later. We have offered Mr. [redacted] a discounted price of $4300 plus tax (retail $6700) to put a used engine in. We will give Mr. [redacted]...

$300 more discount for a total of $4000 plus tax.

Mr. [redacted] bought his Cadillac SRX in on the 16th with no appointment. Mr. [redacted] demanded a loaner car be given to him saying that his service contract provided a loaner. As a Infiniti dealer we can only give loaners to Infiniti service customers. Mr. [redacted]'service contract provides loaner reimbursement...

for a loaner, as long as the repair requires a loaner. Mr. [redacted] did make a scene in the showroom and the Used Car Manager went ahead and give him a vehicle to used while his vehicle was in service. We then had to take the vehicle to a Cadillac dealer with no appointment Mr. [redacted]'s vehicle had to wait till they could get to it and get an approval for coverage of the repair. Our service adviisor did leave messages with Mr [redacted] and the service advisor from the Cadillac dealer left him messages. Mr. [redacted] did pick his vehicle up on 1-25-18. Mr. [redacted] did have his memo title mailed to him on 1-09-18. Mr. [redacted] bought the vehicle "As Is" and we gave him a "We Owe" to replace his headlight which we did. He knew the vehicle only had one remote at the time of purchase. Infiniti of Columbus has been very accommodating to Mr.[redacted] and if Mr [redacted] feels we are not meeting his demands, maybe he should get his vehicle serviced elsewhere.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.