Infiniti of Elk Grove

We are happy to honor the oil change coupon for $and to put $worth of gas into our clients tankHopefully this will resolve the matter

I feel that the resolution we already offered was more then fair

I am rejecting this response because: This should have been taken care of at the time I was thereThey have no supervisor on the floor to make any decisions The people on staff have no power to make any decisions When I called to make the appointment an mention I have a coupon for an oil change Why did they not tell me about the printing error I sure I am not the ONLY person to have received this mailer They did not give a dam about telling the truth I don't live in Elk Grove I have an [redacted] Gcoup which uses premium gas and get little over miles a gallon I had to drive between 45-miles to get an oil change To me it was more a bait and switch Get me in rip me off I not driving another 45-miles I want them to compensate me for my time and gas This is not the first time I dealt with their lies I test drove an SUV never received my gift card in the mail Ask Matt I why I didn't buy my Infiniti from them Ask their Nissan dealership why I didn't buy my Frontier Pro-4x luxury model from them I gave them a second try and they couldn't deliver I still have a problem with my Infiniti car trunk not opening all the time with remote I am told intermittent Trunk issue, they can't fix B.Sjust replace the unit it was under warranty Those are the reason I did not respond to their calls To me they are not trustworthy Also in my complaint from Revdex.com I do not have to respond to themI would get update information from Revdex.com I am showing them the same respect they show to their customersNone

[redacted] Thank you for giving Infiniti of Elk Grove an opportunity to earn your business We apologize your QXis not performing to your expectationsWe were not aware of this concern as there is no previous documentation on your first service record from October 30, Actual fuel economy has several factors that affect it's outcomeThe following information is copied from [redacted] Fuel economy is measured under controlled conditions in a laboratory using a standardized test procedure specified by federal lawManufacturers test their own vehicles—usually pre-production prototypes—and report the results to EPAEPA reviews the results and confirms about 10%–15% of them through their own tests at the National Vehicles and Fuel Emissions Laboratory EPA fuel economy estimates are based on standardized tests designed to reflect "typical" driving conditions and driver behavior, but several factors can affect MPG significantly: How & where you drive Vehicle condition & maintenance Fuel variations Vehicle variations Engine breTherefore, the EPA ratings are a useful tool for comparing the fuel economies of different vehicles but may not accurately predict the average MPG you will getPlease allow us to inspect your vehicle to verify the fuel economy and address any concerns we may findIf you are not comfortable bringing your QXto our shop, you can utilize the Infiniti Dealership in your local area Please contact us to schedule an appointment at your earliest convenienceWe look forward to speaking with you soon

We are willing to pay for the labor on the replacement of the headlamp ballast, windshield wiper washer motor & intake timing sensors if the client provides the parts

To Whom It May Concern: Ms*** *** brought her Infiniti QX4, Vehicle Identification Number (VIN) JNRDR07YX1W105579, on May 21, with 136,miles. The vehicle was brought it in for the passenger side headlight, low beam, being inoperative even after replacing the bulb.
Our technician found no power to the headlamp socket, traced the wiring and found that the fuse was open. He replaced the fuse and found the headlamp was functioningOne of the complimentary services that we provide is a multi-point inspection. During this inspection, we found drive belts cracked, engine air filter dirty and remote battery for keyless entry inoperative. We recommended replacement and she approved the replacement of the drive belts, air filter and remote batteryMs*** returned on May 28, with 136,miles stating that the belt was squealing and had noticed a puddle of coolant under the vehicle. Our technician found that the air conditioning drive belt needed adjustment and was unable to verify any concern with a coolant leak or overheating. The technician pressure tested the cooling system and road tested the vehicle for miles with the Consult (Diagnostic Tool) installed and was unable to verify overheating or any coolant loss. Ms*** was not charged for the service visit or the loaner car that was provided by our service department. Ms*** picked up her vehicle on June 1, Ms*** returned on June 2, with 136,miles stating that coolant was leaking in her garage. We provided Ms*** with a courtesy loaner vehicle when she dropped off the vehicleOur technician pressure tested the cooling system and found a coolant leak from the rear of the right cylinder head at the bypass coolant tube. We recommend replacement of the coolant bypass tube, gaskets and all related gaskets and hoses. The original estimate was $3,for parts and labor but was reduced to $2,as a goodwill gestureMs*** approved the repairs on June 3, 2016. After completion of the repairs, our technician road tested the vehicle for miles and inspected the vehicle. Ms*** picked up her vehicle and dropped off our loaner vehicle on June 9, 2016 Ms*** had the vehicle towed in on June 15, with 137,miles stating that the vehicle would crank but not start. We provided Ms*** with a courtesy loaner vehicle when she dropped off the vehicle. Our technician installed the consult and scanned the powertrain control module for codes. He found P(cam position sensor/circuit sensor failed or open) and P(oxygen sensor bank sensor fail). He performed the recommended diagnostic procedures and recommended the replacement of the cam sensor and oxygen sensor. Ms*** authorized the repairs on June 15, 2016. After completion of the repairs, our technician road tested the vehicle for miles, installed the consult 3, scanned the powertrain control module for codes and found no codes present Ms*** picked up her vehicle and dropped off our loaner vehicle on June 17, Ms *** returned on June 19, with 138,miles stating that the right side low beam bulb is not illuminating, windshield wiper washers were not operating and check engine light was on. Our technician found no power to the headlamp socket, traced the wiring found that the fuse was open and headlamp ballast was shorting out causing the fuse to open. He also inspected the windshield washer system and found a volt power supply and ground signal to the windshield washer pump when the switch is turned onOur technician installed the consult and scanned the powertrain control module for codes and found P(Intake Timing Sensor /Circuit) He performed the recommended diagnostic procedures and recommended replacing both intake timing sensors. Ms*** was informed of our findings, the cost to repair and declined to have the repairs performedWe understand that Ms*** has been in our dealership five times over the past ninety days but none of the concerns were created by our workmanship. We have provided Ms*** with a loaner vehicle at no cost to her while her vehicle has been in for service, discounted our parts and labor and offered to assist Ms*** with the labor for replacing the headlamp ballast, windshield wiper washer motor and the intake timing sensors but declined the offer. We are happy to work with her in any way to resolve these concerns unfortunately fifteen year old vehicles have problems and sometimes these problems happen one after another. We are happy to review this further with Ms*** at her convenience

I am rejecting this response because: I have a trust issue with them. The general manager emails Revdex.com and states he called me and apologizedYes he called, no he did not ever once apologized. I have the recorded message and if any one wants to hear it and see who is telling the truth. They also had a woman call me states there was a confusion. Not on my part I knew what I wanted. Confusion was on them not knowing how to tell the truth. They failed to see the whole picture If they were not so narrowed minded and honored their mail flyer they would have gotten more money out of me for coming back for more services. But, that is never going to happen. After reading some of the *** reviews I am not the only one having a trust issue with them. They wasted my time, they wasted my gas. Want me to drive another 40-miles out of my way. I made arrangement to have someone else to change me oil. No thanks to them having someone else change my oil is taking more of my time and gas. They want to settle this I'll accept a $cash card

I am rejecting this response because:I know all the information they toutIt doesn't do what the sticker says on the range22mpgWe will take the car to our local dealership in Modesto onMonday Feb 8, We are requesting after viewing that information from monday and all records sent herewith for a different solution.Thank you for prompt response*** ***P.SI was unable to send response thru your system

I am rejecting this response because: I no longer need an oil change. I would not ever trust them with my vehicle, once it leaves my sight. The GM can't even tell the truth. When telling Revdex.com he apologized to me in a voice mail , that was a lie. Unless he lives in a fantasy world and doesn't know the truth from fictionHe is just a liar

I am writing to respond to an open Revdex.com file regarding Infiniti of Elk Grove written by [redacted]. I, my service Manager, and my General Manager have made phone calls to [redacted] Has not responded to one phone call. [redacted] has posted a yelp review and also filled out a Infiniti survey. He...

has not answered his phone or called anyone back at this point. A manufacture mistake was made on a mailer piece where the word “OFF” was not printed on the card. I have apologized to Mr. [redacted]’s voicemail and would like to offer to honor the coupon. Please advise me on how to move forward with this Revdex.com complaint and what my next step should be.

I feel that the resolution we already offered was more then fair.

I am rejecting this response because:  my car only had the headlamp problem on my very first visit to them and after their technician worked on my car and change the drivers belts thats when it started making loud noise , leaking big puddles of antifreeze, I told them my car never had done that before they wouldnt listen to me and charged me all this money and I needed my car back so I paid it .  then the censors going out and I had to tow my car to them, then the windshield monitor pump I was working until I took my car to them ,but there is no possible way I could ever let their technician work on my car after all of this.  on 08/29/16 I took my car to a reputable shop and they changed the ballast, windshield wiper pump .  and I had asked them to check my a/c because it stopped blowing cold air on sunday 08/28/16 so they did and their technician said that who ever worked on my car last when replacing belts did not tighten the a/c belt and adjuster assembly down and it fell completely off the motor , so I had to replace another of infiniti's mess'es this is why I reject there offer and am asking for a  50% refund when I know they owe me alot more .

I am rejecting this response because:  This should have been taken care of at the time I was there. They have no supervisor on the floor to make any decisions.  The people on staff have no power to make any decisions.  When I called to make the appointment an mention I have a coupon for an oil change.   Why did they not tell me about the printing error.  I sure I am not the ONLY person to have received this mailer.  They did not give a dam about  telling the truth.   I don't live in Elk Grove.  I have an [redacted] G37 coup which uses premium gas and get little over 10 miles a gallon.  I had to drive between 45-50 miles to get an oil change.  To me it was more a bait and switch.  Get me in rip me off.  I not  driving another 45-50 miles.  I want them to compensate me for my time and gas.  This is not the first time I dealt with their lies.  I test drove an  SUV never received my gift card in the mail.  Ask Matt I why I didn't buy my Infiniti from them.  Ask their Nissan dealership why I didn't buy my 2012 Frontier Pro-4x luxury model from them.  I gave them a second try and  they couldn't deliver.   I still have a problem with my Infiniti car trunk not opening all the time with remote.  I am  told intermittent  Trunk issue,  they can't fix.  B.S. just replace the unit it was under warranty.  Those are the reason I did not respond to their calls.  To me they are not trustworthy.  Also in my complaint from Revdex.com  I do not have to respond to them. I would get update information from Revdex.com.  I am showing them the same respect they show to their customers. None.

We are happy to honor the oil change coupon for $10.00 and to put $20.00 worth of gas into our clients tank. Hopefully this will resolve the matter

[redacted]   Thank you for giving Infiniti of Elk Grove an opportunity to earn your business.   We apologize your 2015 QX60 is not performing to your expectations. We were not aware of this concern as there is no previous documentation on your first service record from October 30,...

2015.    Actual fuel economy has several factors that affect it's outcome. The following information is copied from [redacted]   Fuel economy is measured under controlled conditions in a laboratory using a standardized test procedure specified by federal law. Manufacturers test their own vehicles—usually pre-production prototypes—and report the results to EPA. EPA reviews the results and confirms about 10%–15% of them through their own tests at the National Vehicles and Fuel Emissions Laboratory.   EPA fuel economy estimates are based on standardized tests designed to reflect "typical" driving conditions and driver behavior, but several factors can affect MPG significantly: How & where you drive Vehicle condition & maintenance Fuel variations Vehicle variations Engine break-in Therefore, the EPA ratings are a useful tool for comparing the fuel economies of different vehicles but may not accurately predict the average MPG you will get. Please allow us to inspect your vehicle to verify the fuel economy and address any concerns we may find. If you are not comfortable bringing your QX60 to our shop, you can utilize the Infiniti Dealership in your local area.  Please contact us to schedule an appointment at your earliest convenience. We look forward to speaking with you soon.

Review: On the day of May 21 2016 I had taken my 2001 Infiniti QX4 in for a headlight. I did not want to take it to someone who did not specialize on my car type. Anyways, My driver side low beam light was not working so I went and was advised that I should get an inspection to see what was going on with my car. They came back and told me that the light that I thought was out was fine it was just a blown fuse but they also noticed a couple of belts that needed to be replaced. All of this work was done that day. Great service I thought, I walked out of there that day on May 21st paying $394.26 that was great with me. A week later I began noticing the belts squeaking, a puddle of ant freeze under my vehicle. This was new to me because I have never had a problem with my car until the headlight. So I scheduled yet another car inspection on the day of June 1st. not even one month after the first. Please understand I am a normal middle class woman with a full time job so this being the second day I have had to take off due to car problems was not a great day for me. I went in and service kept my vehicle to diagnose it and see what was wrong. From the notes I see that they had test drove the vehicle and seen no problems. I took my vehicle home and the next morning there was yet again a huge puddle under my car. Please let me remind you that I have never had any problems with my car before the headlight. Now I have been to Infiniti twice in less than 1 month for what was supposed to be as simple as a new headlight. my belts have never squeaked, Never any puddles and never this much headache. On June 2nd 2016 1 day after they have told me "nothing is wrong" I am taking off work yet again for car problems . I walk in and explain to them what is happening, showing pictures of the puddles. This time they gave me a rental and kept my vehicle for a week. In these notes on my invoice from 6/09/2016 there are 11 lines of hose leakage problems. So I ask you, do things like this normally happen over night? A great running vehicle goes into your place of business coming back with ghost like problems? All after a simple headlight problem. I pay $2,436.45 on 6/09/2016 this is after I had received a "break" on the coast of labor. I feel as though they knew exactly what was going on with my vehicle and wanted to make more money off of me. I am not satisfied but I pay it because like every other person I need a car to make it to work every day. Now on June 15th 2016 I come out of my work and my car will not start. I had my car towed to your place of business that was $99.00 dollars for a tow. Nothing like this has ever happened in the time of owning this car. After keeping my car for 2 more days they have replaced censors and test drove my vehicle again to make sure that nothing else is wrong with it. Now this time walking out of Infiniti I have paid $587.61 on 6/17/2016. This now being a total of $3,517.32 dollars I have spent on what was supposed to be a simple head light. You think this headache would be over with at this point. No on June 19th 2016 I take in my car for the SAME exact headlight that I had brought it in the very first visit. This is ridiculous, I stay at your place of business for 3 hours to see what is wrong with my vehicle and after the 4 visits, all of the days you held my car, all of the "Test Drives" and all of the "nothing is wrong" I have a diagnostic saying my headlight fuse, my right side ballest, 2 intake timing vulvae sensors ,washer fluid pump (because now that has broken) and wipers need to be replaced for a total of $2,027.02Desired Settlement: I want my car fixed I want my headlight and all of the problems on the last diagnosis to be taken care of at absolutely no coast to myself. I know I deserve ALOT more than that and alot of my money back.

Business

Response:

To Whom It May Concern: Ms. [redacted] brought her 2001 Infiniti QX4, Vehicle Identification Number (VIN) JNRDR07YX1W105579, on May 21, 2016 with 136,444 miles. The vehicle was brought it in for the passenger side headlight, low beam, being inoperative even after replacing the bulb. Our technician found no power to the headlamp socket, traced the wiring and found that the fuse was open. He replaced the fuse and found the headlamp was functioning. One of the complimentary services that we provide is a multi-point inspection. During this inspection, we found drive belts cracked, engine air filter dirty and remote battery for keyless entry inoperative. We recommended replacement and she approved the replacement of the drive belts, air filter and remote battery. Ms. [redacted] returned on May 28, 2016 with 136,661 miles stating that the belt was squealing and had noticed a puddle of coolant under the vehicle. Our technician found that the air conditioning drive belt needed adjustment and was unable to verify any concern with a coolant leak or overheating. The technician pressure tested the cooling system and road tested the vehicle for 45 miles with the Consult 3 (Diagnostic Tool) installed and was unable to verify overheating or any coolant loss. Ms. [redacted] was not charged for the service visit or the loaner car that was provided by our service department. Ms. [redacted] picked up her vehicle on June 1, 2016. Ms. [redacted] returned on June 2, 2016 with 136,784 miles stating that coolant was leaking in her garage. We provided Ms. [redacted] with a courtesy loaner vehicle when she dropped off the vehicle. Our technician pressure tested the cooling system and found a coolant leak from the rear of the right cylinder head at the bypass coolant tube. We recommend replacement of the coolant bypass tube, gaskets and all related gaskets and hoses. The original estimate was $3,744.86 for parts and labor but was reduced to $2,436.45 as a goodwill gesture. Ms. [redacted] approved the repairs on June 3, 2016. After completion of the repairs, our technician road tested the vehicle for 20 miles and inspected the vehicle. Ms. [redacted] picked up her vehicle and dropped off our loaner vehicle on June 9, 2016 Ms. [redacted] had the vehicle towed in on June 15, 2016 with 137,039 miles stating that the vehicle would crank but not start. We provided Ms. [redacted] with a courtesy loaner vehicle when she dropped off the vehicle. Our technician installed the consult 3 and scanned the powertrain control module for codes. He found P0340 (cam position sensor/circuit sensor failed or open) and P0160 (oxygen sensor bank 2 sensor 2 fail). He performed the recommended diagnostic procedures and recommended the replacement of the cam sensor and oxygen sensor. Ms. [redacted] authorized the repairs on June 15, 2016. After completion of the repairs, our technician road tested the vehicle for 10 miles, installed the consult 3, scanned the powertrain control module for codes and found no codes present Ms. [redacted] picked up her vehicle and dropped off our loaner vehicle on June 17, 2016. Ms [redacted] returned on June 19, 2016 with 138,087 miles stating that the right side low beam bulb is not illuminating, windshield wiper washers were not operating and check engine light was on. Our technician found no power to the headlamp socket, traced the wiring found that the fuse was open and headlamp ballast was shorting out causing the fuse to open. He also inspected the windshield washer system and found a 12 volt power supply and ground signal to the windshield washer pump when the switch is turned on. Our technician installed the consult 3 and scanned the powertrain control module for codes and found P1140 (Intake Timing Sensor /Circuit) He performed the recommended diagnostic procedures and recommended replacing both intake timing sensors. Ms. [redacted] was informed of our findings, the cost to repair and declined to have the repairs performed. We understand that Ms. [redacted] has been in our dealership five times over the past ninety days but none of the concerns were created by our workmanship. We have provided Ms. [redacted] with a loaner vehicle at no cost to her while her vehicle has been in for service, discounted our parts and labor and offered to assist Ms. [redacted] with the labor for replacing the headlamp ballast, windshield wiper washer motor and the intake timing sensors but declined the offer. We are happy to work with her in any way to resolve these concerns unfortunately fifteen year old vehicles have problems and sometimes these problems happen one after another. We are happy to review this further with Ms. [redacted] at her convenience.

Business

Response:

We are willing to pay for the labor on the replacement of the headlamp ballast, windshield wiper washer motor & intake timing sensors if the client provides the parts.

Consumer

Response:

I am rejecting this response because: my car only had the headlamp problem on my very first visit to them and after their technician worked on my car and change the drivers belts thats when it started making loud noise , leaking big puddles of antifreeze, I told them my car never had done that before they wouldnt listen to me and charged me all this money and I needed my car back so I paid it . then the censors going out and I had to tow my car to them, then the windshield monitor pump I was working until I took my car to them ,but there is no possible way I could ever let their technician work on my car after all of this. on 08/29/16 I took my car to a reputable shop and they changed the ballast, windshield wiper pump . and I had asked them to check my a/c because it stopped blowing cold air on sunday 08/28/16 so they did and their technician said that who ever worked on my car last when replacing belts did not tighten the a/c belt and adjuster assembly down and it fell completely off the motor , so I had to replace another of infiniti's mess'es this is why I reject there offer and am asking for a 50% refund when I know they owe me alot more .

Review: We are wanting a different vehicle. It is advertised to get 19 in town and 26 on fwy, with an average of 22 mpg. The mileage we are getting is 17 mpg. We get this in town, on the fwy and whenever and whomever drives. We have driven the vehicle 9800 miles with no change in performance. We would not have purchased this vehicle if we would have known this would be the fuel mileage it is false advertising.Desired Settlement: We would like to turn the car back in. We are requesting a refund of money put down, tax, lic and doc fees. We understand we are responsible for the cost of our trade in deficiency. We were told they would pay it off but later learned that wasn't the case.

Business

Response:

[redacted] Thank you for giving Infiniti of Elk Grove an opportunity to earn your business. We apologize your 2015 QX60 is not performing to your expectations. We were not aware of this concern as there is no previous documentation on your first service record from October 30, 2015. Actual fuel economy has several factors that affect it's outcome. The following information is copied from [redacted] Fuel economy is measured under controlled conditions in a laboratory using a standardized test procedure specified by federal law. Manufacturers test their own vehicles—usually pre-production prototypes—and report the results to EPA. EPA reviews the results and confirms about 10%–15% of them through their own tests at the National Vehicles and Fuel Emissions Laboratory. EPA fuel economy estimates are based on standardized tests designed to reflect "typical" driving conditions and driver behavior, but several factors can affect MPG significantly: How & where you drive Vehicle condition & maintenance Fuel variations Vehicle variations Engine break-in Therefore, the EPA ratings are a useful tool for comparing the fuel economies of different vehicles but may not accurately predict the average MPG you will get. Please allow us to inspect your vehicle to verify the fuel economy and address any concerns we may find. If you are not comfortable bringing your QX60 to our shop, you can utilize the Infiniti Dealership in your local area. Please contact us to schedule an appointment at your earliest convenience. We look forward to speaking with you soon.

Consumer

Response:

I am rejecting this response because:I know all the information they tout. It doesn't do what the sticker says on the range. 22mpg. We will take the car to our local dealership in Modesto onMonday Feb 8, 2016. We are requesting after viewing that information from monday and all records sent herewith for a different solution.

Review: I bought a used car from this dealership. When I purchased the car, I was told that it had a "Bumper to Bumper" and 100,000 Mile warranty still on the car. I called my local dealer to have a repair done and was informed that the warranty expired in 2009!!! Now they won't acknowledge any emails that I have sent to them. I am sending emails so that I have everything in writting.Desired Settlement: I would like them to fix the right front strut on my car as they should have done initially rather than trying to pawn me off to another dealership.

Business

Response:

Good afternoon. I wanted to extend an apology that your questions about your cars coverage have not been responded to. I was informed that you have some questions and concerns about the Q-Certified Warranty that your Dodge Calliber has - below is a little information about the Q-Certified program and some of the items covered.

It seems that we need to set up an appointment to have your caliber inspected and submit a claim to the warranty company to determine if the part / issue is covered.

I am sorry that the warranty was not explained thouroghly to you - it is not a factory Dodge warranty. It's called Q-Certified and covered 2 years / 100,000 miles on limited powertrain. I attached a copy of the warranty paperwork too.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Elk Grove Infiniti sends me a flyer for my [redacted] for an oil change $10.00. I call to make an appointment and mention the coupon. I'm told to give the coupon to the service writer when I arrive for service. At no point did they tell the coupon was not good. They could have sent me another letter stating there was a misprint in the flyer. How do I know that the flyer was a fraud to begin with to get me into the service department, then tell the coupon is no good. This is not the first time I been lied to from them. I never received my $25 check for a test drive. Most dishonest dealership I ever came in contact with. I would like them to give a $50 check for cash not services for wasting my time and gas.Desired Settlement: $50 cash check not for services. For wasting my time and gas. Now I have to go get a oil change scheduled again. Being dishonest, they should have honored their coupon. It was a dealership flyer. They should have read over their flyer. It shows they are to lazy or just do not give a dam about customers.

Business

Response:

I am writing to respond to an open Revdex.com file regarding Infiniti of Elk Grove written by [redacted]. I, my service Manager, and my General Manager have made phone calls to [redacted] Has not responded to one phone call. [redacted] has posted a yelp review and also filled out a Infiniti survey. He has not answered his phone or called anyone back at this point. A manufacture mistake was made on a mailer piece where the word “OFF” was not printed on the card. I have apologized to Mr. [redacted]’s voicemail and would like to offer to honor the coupon. Please advise me on how to move forward with this Revdex.com complaint and what my next step should be.

Consumer

Response:

I am rejecting this response because: This should have been taken care of at the time I was there. They have no supervisor on the floor to make any decisions. The people on staff have no power to make any decisions. When I called to make the appointment an mention I have a coupon for an oil change. Why did they not tell me about the printing error. I sure I am not the ONLY person to have received this mailer. They did not give a dam about telling the truth. I don't live in Elk Grove. I have an [redacted] G37 coup which uses premium gas and get little over 10 miles a gallon. I had to drive between 45-50 miles to get an oil change. To me it was more a bait and switch. Get me in rip me off. I not driving another 45-50 miles. I want them to compensate me for my time and gas. This is not the first time I dealt with their lies. I test drove an SUV never received my gift card in the mail. Ask Matt I why I didn't buy my Infiniti from them. Ask their Nissan dealership why I didn't buy my 2012 Frontier Pro-4x luxury model from them. I gave them a second try and they couldn't deliver. I still have a problem with my Infiniti car trunk not opening all the time with remote. I am told intermittent Trunk issue, they can't fix. B.S. just replace the unit it was under warranty. Those are the reason I did not respond to their calls. To me they are not trustworthy. Also in my complaint from Revdex.com I do not have to respond to them. I would get update information from Revdex.com. I am showing them the same respect they show to their customers. None.

Business

Response:

We are happy to honor the oil change coupon for $10.00 and to put $20.00 worth of gas into our clients tank. Hopefully this will resolve the matter

Consumer

Response:

I am rejecting this response because: I have a trust issue with them. The general manager emails Revdex.com and states he called me and apologized. Yes he called, no he did not ever once apologized. I have the recorded message and if any one wants to hear it and see who is telling the truth. They also had a woman call me states there was a confusion. Not on my part I knew what I wanted. Confusion was on them not knowing how to tell the truth. They failed to see the whole picture If they were not so narrowed minded and honored their mail flyer they would have gotten more money out of me for coming back for more services. But, that is never going to happen. After reading some of the [redacted] reviews I am not the only one having a trust issue with them. They wasted my time, they wasted my gas. Want me to drive another 40-50 miles out of my way. I made arrangement to have someone else to change me oil. No thanks to them having someone else change my oil is taking more of my time and gas. They want to settle this I'll accept a $50.00 cash card

Business

Response:

I feel that the resolution we already offered was more then fair.

Consumer

Response:

I am rejecting this response because: I no longer need an oil change. I would not ever trust them with my vehicle, once it leaves my sight. The GM can't even tell the truth. When telling Revdex.com he apologized to me in a voice mail , that was a lie. Unless he lives in a fantasy world and doesn't know the truth from fiction. He is just a liar.