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Infiniti of Lynbrook

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Reviews Infiniti of Lynbrook

Infiniti of Lynbrook Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I was not made aware of the vehicle ever being returned to a Chrysler Dealership, I TRADED my vehicle to Lynnbrook InfinitiApparently after my vehicle was handed over to Lynnbrook Infiniti they brought it over to Garden City Jeep Chrysler Dodge Ram SRT to be exactI have never stepped foot into this dealership nor did I sign any paperwork to release my vehicle to this dealershipI again never filled out any paperwork to turn in my vehicle as a leaseI need Lynnbrook Infiniti to furnish such documents to say on whose authority they were allowed to turn in my vehicle to Garden City Jeep Chrysler Dodge Ram SRTI need a legal document or contractual obligation from Lynnbrook Infiniti that validates their aforementioned actionChrysler Capital contacted me on 01/**notifying me of an complaint for which I'm lead to believe was filed on 01/**/by Lynnbrook Infiniti to their Chrysler Capital Office of the PresidentChrysler enlightened me about the multiple times Lynnbrook Infiniti had called for a payoff on the car even after I TRADED in the car on the *** of OctoberI have listed the times Lynnbrook Infiniti contacted Chrysler Capital belowAlso Chrysler informed me that Lynnbrook Infiniti had called to ask for zip code to drop my car off as they were "not a Chrysler Capital dealership." I ask Lynnbrook Infiniti why would I leave my vehicle with them only for them to drop it to completely different dealership for which I have no information about or recollection of I have attached the correspondence that was sent from my salesman and Lynnbrook Infiniti employee Torae M***In the messages she clearly states the car is being traded in and also sends a attachment with the bookout sheet, clearly showing estimated trade in values for the car not referring to the remaining paymentsI contacted the dealership on multiple occasions with no one returning with a responseIt would seem Lynnbrook Infiniti did not want to or could not explain their actions, as they have yet to do soChrysler has documented that I am contesting the charges as Lynnbrook Infiniti stated they were buying the car, not turning it inI was lead to believe by evidence from the messages, what I was told, and from reviewing the lease that the car would be purchased and not turned inChrysler also informed me that when supplying the payoff, they give both a dealer buyout and a payoff amountClearly Lynnbrook Infiniti chose to pay just the remaining payments and not pay the car in fullHad I been made aware that Lynnbrook Infiniti intended to just turn my car in, I would not have purchased the carI ask Lynnbrook Infiniti to present where in my obligation do they imply only remaining payments of my car would be madeI have been over the paperwork and have yet to see mention of the car, yet it was left on Lynnbrook Infiniti's car lotLynnbrook Infiniti with deception and no clear explanation has committed fraud through a misleading sales processAnd it is almost insulting that Lynnbrook Infiniti chose to send a screenshot of a letter which I sent to my salesman Torae M*** as a simple responseI sent that letter to them after receiving it in Mid-November and received no response in the months that followed; and I continued to reach out to the dealership with no resolution or even a callback from Senior ManagementI do not accept Lynnbrook Infiniti's resolution, more so it is a lack thereof. 09/**/ Lynnbrook Infiniti called for Payoff and was given amount of $by Chrysler Capital good through 10/06/(First Contact)10/**/ Lynnbrook Infiniti called for Payoff and was given amount of $by Chrysler Capital good through 10/17/2016 10/**/ Lynnbrook Infiniti called for Payoff and was given amount of $by Chrysler Capital good through 10/26/201610/**/ Lynnbrook Infiniti called to provide zip code to drop Chrysler 200S off for inspection10/**/2016 Garden City Jeep Chrysler Dodge Ram SRT called for payoff10/**/Chrysler 200S was grounded with a contact person of Thomas Grady through Dealer Direct.11/**/Chrysler Capital received a payment in the form of a check for $(Final Contact)
Sincerely,
*** *** **

Please see the attached bill from the customers leasing company. [redacted] was well aware of the vehicle being returned to Chrysler and the if you review the attached bill you will see the dealer made the remaining payments as promised to the customer. The remaining bill is for over mileage,...

exterior damage, wheel damage, and the disposition fee. There is nothing stated in writing in the customers deal other than the remaining payments which the dealer made. There is no other obligation from the dealer. Thank you John L[redacted]Executive Manager

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Address: 843 Sunrise Highway, Lynbrook, New York, United States, 11563-2810

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