Infiniti of Tyson's Corner

Initial Business Response /* (1000, 15, 2015/10/14) */
An internal case was set up to review/resolve the issue. Jim [redacted] (Area Manager) indicated that he has left messages with the customer with no response. Please have the customer follow up with the Area Manager if he wishes to resolve this...

matter. Thank you.

Complaint: 11142423
I am rejecting this response because: I have not taken the car to another repair shop. I do not have the money to...

go to a different repair shop. If I had known that I would have gotten back paid for it I would have. I spent $2,100.00 dollars at your shop in trusting that they could do the work right the first time. I am a soldier. I do not have that kind of money around to go to different repair shops. I had go back and have them do the work again. I am very upset with the quality of the work done and that I had to go back 3 more times and having to take time away from work, my little free time I have, having to reschedule plans, and having to ask friends to help me out to get rides. My wife is pregnant wouldn't you be upset when you are driving a car that you though was safe and trusted a repair shop to do the work right? Do I plan on taking this car to another shop? Yes, I do plan to once I get the money to  cover the bill because I do not trust the work they did on my car nor will I ever take my car back to that place ever again. I still have not received any kind of phone call from Shan. He said, he would be getting back to me about this issue. Not once has he tried to contact me. I am hoping that his matter will be taken care of so I can move on. Thank you,
Sincerely,
Christopher [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11148017, and find that this resolution is satisfactory to me.
Sincerely,
Sylvia [redacted] P.SI have tried several ttimes to reach back out to the business, I've left messages and no call back. I don't know what their agreement may be other than this dollars amount, but I have other repairs made by them. The repairs made are under warranty and what they are offering aren't even close to what it would take to start over with someone else. I do not agree to them not being liable for any other repairs made by them and under warranty. I still hold them liable to acknowledge any other services they have provided and under warranty. And, may the continue the hold the warranted parts  their responsibility or pay me back in full for ever dollars I have spent and I will never use their services again.

Initial Business Response /* (1000, 20, 2015/09/29) */

We apologize that your alignment concerns were not able to be resolved with Store Management. As of 5/5/17, our records indicate that Area Management has been in contact and a resolution to your concerns has been discussed. Please reach back out to Area Management should you have any additional...

concerns.

We are sending this back to the Area Manager for further review. Someone should be in contact with you to review this case again. Thank you.

We would first like to apologize for any inconvenience this may have caused during your trip. Fortunately, our records indicate Store Management and you were able to come to a mutual resolution shortly after filing this complaint. Please feel free to reach back out to store management directly...

should there be any additional concerns.

Complaint: 11640693
I am rejecting this response because:
Sincerely,
Ernie [redacted] This store and the company itself has still not dealt with the fact that they attempted to have me pay for errors on their part.  If this is not criminal, it is at least highly civil.  My question is how many other's has this store perpetrated a fraud against.  Again, I have still not heard from anyone representing Firestone.

This is being set up as an internal case and the Area Manager will review/contact the customer.

I just heard back from the Area Manager. Since we are no longer able to re-inspect the vehicle since she already traded it in, we will offer half of the control arms back as customer satisfaction, so $250. Please let me know if the customer accepts and then I can process the check.

An internal case has been set up for the Area Manager to review and resolve.

Initial Business Response /* (1000, 6, 2015/10/07) */
Per the Area Manager--the store refunded the customer. Please close this out. Thank you.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank...

the Revdex.com for providing a column for consumers to resort to when they have been unfairly treated by a business. It is because of Revdex.com that I was finally able to achieve resolution. I doubt that anything would have happened were it not for the 'power' of Revdex.com's collective influence. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11690816, and find that this resolution is satisfactory to me.
Sincerely,
Colleen [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID 11125139, and find that this resolution is satisfactory to me.
Sincerely, I will Waite until Gill tells me what the answer will be, if the answer ids not satisfactory I will take legal steps as I feel they are at fault...
Edgard [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.
Sincerely,
[redacted]

Initial Business Response /* (1000, 20, 2015/10/06) */
Area Manager, John [redacted], attempted to contact customer several times with no return call.

Initial Business Response /* (1000, 28, 2015/09/09) */
The Area Manager called the customer, apologized and reviewed issue with the store manager.
Initial Consumer Rebuttal /* (3000, 30, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The area...

manager never call me I called him and he never apologized to me and I do not know what happen between him and the store manager.
Final Business Response /* (4000, 34, 2015/10/12) */
The Region Manager indicates:
I just spoke with Orlando. I apologized for the issues and taking so long. He has taken his vehicle to another Tires Plus by his house in Omaha and they fixed the problem. I offered him $50 for his trouble and doubts with our sincerity. He accepted and was very please he received the call from me today.
Final Consumer Response /* (2000, 36, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the managers offer of $50 for my troubles with tires plus.

after meeting and talking to the customer, we settled on refunding the labor for the services provided, the smog check, anmd the temp move tag, as a customer satisfsction. this is in conjuction with the documents thst were provided to me. $512 will be issued via refund check in 7-10 business days. i...

reviewed with the customer the break down of the totals.mark [redacted]area manager Reno **

We apologize for any delay in the claims process. At this time we understand that the matter has been fully resolved with a signed mutual agreement.

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: Kevin [redacted]
Contact Email: [redacted]@bfrc.com
See below email sent to the customer offering a credit:
Hello Mr. [redacted],
I received a copy of your Revdex.com complaint. Could you please provide me with a copy of your receipt...

so that I can issue you the $28 credit?
Thank you for your time.
Kevin [redacted]