Infinity 4 Garcinia

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records, customer ordered our product on a day trial basis back on 06/07/ and paid the shipping and handling fees of $and $4.99.Customer had called in on 06/20/and was issued an extension on her trialThe trial expired on 07/05/and due to the fact that the customer didn’t cancel they were charged $79.95.Customer had called to cancel on 07/05/our Customer Service honored the request and cancelled immediately .However we understand our customer’s concerns thus , we’ll be issuing a refund for the charge of $made on 07/05/Here is the refund confirmation:$Trans Id:dated 07/21/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] . Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have... to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Infinity Garcinia and the Infinity Coffee) on a 14 day trial basis back on 10/08/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 10/22/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/22/2016 $79.95 for the Infinity Garcinia and $79.95 for the Infinity Coffee.Customer had contacted our Customer Service on 10/25/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 35% courtesy refund of $27.98 for the Infinity Garcinia and a 35% courtesy refund of $27.98 for the Infinity Coffee which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $51.97 for the Infinity Garcinia and $51.97 for the Infinity Coffee charged on 10/25/2016. Here are the refund confirmations:$51.97 Trans ID: [redacted] dated 11/03/2016. $51.97 Trans ID: [redacted] dated 11/03/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Christine Constran : Thank you for mediating this consumer complaint from our customer, Case Number: *** .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free
trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records, customer ordered our product on a day trial basis back on 05/24/and paid the shipping and handling fee of $The trial expired on 06/07/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentsCustomer contacted our Customer Service on 06/07/and requested for the account to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing a refund for the charge on 06/07/.Here is the refund confirmation:$Trans Id: *** dated 06/26/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I am seeking a refund

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the
terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records,customer ordered our Garcinia and Green Coffee on a day trial basis back on 03/26/and paid the shipping and handling fees of $and $The trial expired on 04/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/09/$for the Garcinia and $for the Green CoffeeDue to no cancellation the autoship program took effectThe following month on 05/09/the customer was charged again for both in the amount of $for the Garcinia, $for the Green Coffee, and shipped out more product. Customer contacted our Customer Service on 05/12/and requested for the subscription to be cancelled, which we didHowever, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 04/09/in the amount of $and $charged on 05/09/for the GarciniaWe will also be issuing a refund for the charge on 04/09/in the amount of $and $charged on 05/09/for the Green CoffeeHere are the refund confirmations: $Trans ID:*** dated 06/15/2017. $Trans ID:*** dated 06/15/2017.$Trans ID:*** dated 06/15/2017. $Trans ID:*** dated 06/15/2017. Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company.According to our records, customer ordered our product on a 14 day trial basis back on 06/07/2016  and paid the shipping and handling fees of $4.95 and $4.99.Customer had called in on 06/20/2016 and was issued an extension on her trial. The trial expired on 07/05/2016 and due to the fact that the customer didn’t cancel they were charged $79.95.Customer had called to cancel on 07/05/2016 our Customer Service honored the request and cancelled immediately .However we understand our customer’s concerns thus , we’ll be issuing a refund for the charge of $79.95 made on 07/05/2016 Here is the refund confirmation:$79.95 Trans Id:3178632475 dated 07/21/2016 Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company.According to our records, customer ordered our product on a 14 day trial basis back on 05/18/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 06/01/2016 and due to the fact that the customer didn’t cancel they were charged $79.95 for the original shipments. Additional to the trial orders the customer had also added a product for $19.99.Customer contacted our Customer Service on 05/20/2016 and requested for the order to be cancelled, however the customer’s order had already been shipped. Our Customer Service had informed the customer to call us once they had received the order so that we could mark the order as a return and issue an authorization for the customer. The customer failed to call upon receiving and called the company on 6/02/2016 after the trial had already expired . Our Customer Service still  offered the customer a 50% refund which the customer had accepted. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the desired refunds as a courtesy for any misunderstanding.Here are the refund confirmations:$39.98 Trans Id: [redacted] dated 06/19/2016$39.98 Trans Id: [redacted] dated 06/19/2016$19.99 Trans Id: [redacted] dated 06/19/2016 Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Infinity Garcinia and the Infinity Coffee) on a 14 day trial basis back on 10/08/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 10/22/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/22/2016 $79.95 for the Infinity Garcinia and $79.95 for the Infinity Coffee.Customer had contacted our Customer Service on 10/25/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a 35% courtesy refund of $27.98 for the Infinity Garcinia and a 35% courtesy refund of $27.98 for the Infinity Coffee which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund  of $51.97 for the Infinity Garcinia and $51.97 for the Infinity Coffee charged on 10/25/2016. Here are the refund confirmations:$51.97 Trans ID:[redacted] dated  11/03/2016.      $51.97 Trans ID:[redacted] dated  11/03/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.