Hello Heather, Since your message was posted we have spoken multiple times over the phone and we appreciate your understanding regarding the miscommunicationWe have refunded your application fee due to the specific miscommunication and hope your rental search was successfulPlease reach out if anything is needed Best wishes,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It appears that after posting his reply, Mr [redacted] took the opportunity to review the matter more carefully and he appears to have come to a different decision as shown in this email he sent after posting his comments to the Revdex.com site.Unfortunately our bookkeeper will be unavailable for weeksThus we will not know for sure if we initially sent you the funds or not, therefore we have initiated an e-payment transfer for $Please expect them within 3-business daysIf we find that we did pay you upon or bookkeepers return we trust you will return the $recently sentPlease enjoy the world class tenants we have provided you.Thank you! [redacted] / DirectorIf Mr [redacted] honors his commitment to deposit the $ in our account and in consultation with his bookkeeper decides that the this repayment to us is correct and no further adjustment is needed, we will consider the matter resolved Until both of these conditions are met, the issue is not resolved and the complaint is still open Thank you Regards, [redacted]
Hello Heather, Since your message was posted we have spoken multiple times over the phone and we appreciate your understanding regarding the miscommunicationWe have refunded your application fee due to the specific miscommunication and hope your rental search was successfulPlease reach out if anything is needed Best wishes,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It appears that after posting his reply, Mr [redacted] took the opportunity to review the matter more carefully and he appears to have come to a different decision as shown in this email he sent after posting his comments to the Revdex.com site.Unfortunately our bookkeeper will be unavailable for weeksThus we will not know for sure if we initially sent you the funds or not, therefore we have initiated an e-payment transfer for $Please expect them within 3-business daysIf we find that we did pay you upon or bookkeepers return we trust you will return the $recently sentPlease enjoy the world class tenants we have provided you.Thank you! [redacted] / DirectorIf Mr [redacted] honors his commitment to deposit the $ in our account and in consultation with his bookkeeper decides that the this repayment to us is correct and no further adjustment is needed, we will consider the matter resolved Until both of these conditions are met, the issue is not resolved and the complaint is still open Thank you Regards, [redacted]