Infinity Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Okay in the first place like I said you diagnosed the vehicle, we didn't and the oil was changed in the vehicle. You were supposed to fix what was wrong with the car and you didn't is my problem and didn't you warrant your work for some time, when we called back nobody got the phone then when I finally spoke with your worker he said he couldn't diagnose the car cause you were on vacation, so my son bought the car back out there in which time it sat for two weeks before you called me cause he said the car was doing the same thing. My husband talked to you last, I don't know what you talked about but he said you didn't know what was wrong with the car it sat out there another week of longer after I spoke with you. So why didn't you see what was wrong with the car cause at this point you were guessing and you never fixed the problem at first, that is my problem if you warranted your work and after he picked the car up it still doing the same thing. Did you fix what was wrong with it or were you guessing trying to get money? If you knew what was wrong with the car common sense if you found a different diagnosed 3 weeks later than you should have found this diagnose at first the car doing exactly the same thing. So that further lets me know why would I let you go in the motor when you didn't know what the problem was at first the problem didn't change it is still missing and jumping. Now why did my son pay you for something that you didn't fix we didn't diagnose the car you did so a month later even if it were 2 months later the same problem different diagnostic you didn't know what you were doing and you should have stated that when I asked did you work on Northstar engines. How do you have workers that can't do diagnostics, that speaks for itself.  Now I am highly pissed cause I had other people that would have worked on the car but because you diagnosed the car wrong it is still sitting in the driveway tore up cause of you, cause I don't want nobody to go behind you and I want my car fixed right. As far as the payment it don't matter you still were paid rather cash or card I wasn't there so what is the big deal. You got paid for not fixing my car. When you said oil needed changing, I knew you didn't know what you were doing cause oil stays changed in every vehicle I own and always has but you told me the oil was black flat out lie cause it had just been changed the system may not have been set but it only had from here to there with the new oil change  [redacted]

Review: Door-to-door salesman was pretending that he was speaking on behalf of [redacted].

Also, ignored the no soliciting sign on my door, despite ringing the doorbell twice.Desired Settlement: Stop claiming you are from [redacted].

Try a more direct sales pitch.

Business

Response:

Its unfortunate that this customer felt this way. We don’t tell customers that we are in any way affiliated with their utility. We tell them that we are an alternate source to buy power cheaper. We provide advanced training to all our reps to tell the customers who we are and what we do. I have attached the door approach to show what we say to our customers.

I just had Infinity Energy install my solar panels and the entire process has been painless. The sale's process was non pushy and very infirmative and the installers were very quick and professional. Now I am just waiting to see my first $0 bill!