Infinity Global Investments Inc

Customer bought the item via eBay that was for Chrysler Sebring SedanThe customer, *** ***, has a Chrysler Sebring ConvertibleBecause of this, the customer bought the wrong productThe customer has also stated within messages that he did get the correct product with the pictures
matching the product, but the fitment was the problemHe want us to send him floor mats that fits the Convertible which we do not carryNo “bait and switch” has ever taken placeThe picture of the product is the same as the product soldAs such, the reasoning for his return is buyer’s remorseOur listing does state that “a 20% restocking fee may apply”, and that is up to our discretionAs mentioned to the buyer in multiple emails, if we caused the mistake and the customer want to return the product, we will waive that fee, but if the product was return due to buyer’s remorse, self-damage and etc., they are subject to the feeThe restocking fee is also a build in system within eBay and thus, we cannot add terms and condition to the page just like any sellers on eBayCustomer did return the product, but the product was opened, as he tested the fitmentWe also followed the customer’s request to call the Department of Transportation of Illinois of where the customer is located because the customer claimed that our product does not meet DOT approval due to the floor mats block gas pedalsIf customer had bought floor mats that were made for his actual vehicle, such blockage would not occur and as the DOT inspector from the Illinois Department of Transportation have told me, unless there are holes underneath the flooring that the people in the cabin can see the road below, that is what they look for, the floor mats are the least of their concern and there is no such thing as DOT approved floor matsAlso instructed by the inspector, he had told me to have the customer to read the handbook in Section which explains all this which the customer refuses to believe and told us that there is no way we can reach any inspector because of the MLB baseball game that has block all phone lines which was untrueWe do many transactions all over the world, but as we are based in California, we only charge sales tax to customers residing in CaliforniaThis can be shown and proven through all of our listingsAs we do not have a location at Illinois, under law, we cannot charge tax in states where we do not have a physical locationWe have not changed any of our listings as the buyer has claimedOn another note, when we let the customer know there was going to be such fees, the customer threaten lawsuit as well as extortion with negative feedback and reviewWe are still waiting to see if the customer will file the lawsuit and will defend ourselves against such claimsAll negative review from the customer has been removed off all website such as eBay due to the evidence we provided that the customer was the one harassing us with claims, extortion, and review. Customer has already opened a dispute to receive the restocking fee deducted from his refund in which both eBay and Paypal has denied as our policy was stated properly and we sold the correct item to the buyer and that this is buyer’s remorse as he has a vehicle that did not fit our product Best regards, ***