Infinity Homes & Development LLC

Dear *** *** ***,First, we would like to apologize for the troubles and frustration that you experienced latelyWe want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.We pride ourselves in
our customer service here at Infinity and we are very disappointed to hear that our trade partners did not get your items rectified in a timely mannerPlease know that as soon as we heard that your carpet repair had not been handled in a timely manner for you, we were on the phone with that specific trade partner to get this item pushed to be completed as soon as possible for youYour initial email to our customer service team regarding the unresolved matter was on Sept Our team then reached out to *** *** to get the item resolvedWe were unaware that this item had not been resolved until you called into the customer service lineThe carpet repair was completed on the morning of Friday, October 20th, Our project manager for your subdivision, ***, was onsite to insure that this repair was handled correctly for you by *** carpet installers.Before leaving *** conducted a quick walk through with yourself to insure all items had been completed for youThere was one item found that was unsatisfactoryYour transition strips were coming loose*** took immediate action to fix these for youOnce again, we are sorry for the inconveniences that this has caused you and we hope to offer you better services in future.For any questions or further assistance, feel free to call us at *** or via email at ***Best regardsInfinity Customer Service Team