Infinity Medical Center

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ REFUNDED [redacted] CANCELLATION LAB & PROVIDER VISIT CHG ONLY $NO SERVICES BEYOND REFUND RECUR PAYMENT TO ORIGINAL CARD ON FILEEMAIL FROM BP SENT TO PATIENT EMAIL RECEIPT SENT TO PATIENT FOR $BY EMAIL AND AGAIN BY REGULAR MAIL TO ADDRESS ON RECORD 5/27/ CONTRACT ATTACHED TO SUBMIT FOR CASE PAGE TWO PARAGRAPH STATES REFUNDS AND CANCELLATIONS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

After reviewing the complaint and the patient chart I have issued a return to the patient for the amount of $for the remaining treatments not received by the patientI have documented her chart accordingly. Check # *** issued 4/19/to Mrs***.UPS Tracking Number *** *** ***
to be sent UPS Overnight 4/20/for Delivery on 4/21/2016.I am very sorry this has transpired for Mrs*** and wish her the very best.If there is anything I can do in the future for her please have her contact me. Thank you and sincerely,*** ***

There was a misunderstanding by the consumer of the program. I have contacted the credit card company and they have indicated that the refund would take place in seven business days. The consumer should have the refund by now. We've asked the consumer to let us know when she
received the refund from the credit card company

Good Afternoon,I do apologize for the delay as I was out of office on Death Leave January 16 through last month as my step-daughter was a victim of a homicide in MO. I have returned now and am processing the refund issued to the patient. I have researched the account and the amount to be...

issued today will be $2950 - $1125 = $1,825 for the one treatment and I have enclosed to this response a copy of the contract and breakdown on cancellation procedure as stated per contract.  Return receipt attached, please allow 24 - 48 hours for it to show as updated to credit card issued in return to. Again I do apologize for not issuing sooner. Sincerely, [redacted]

Response from RENEW HEALTH & WELLNESS LLC to Revdex.com Patient [redacted]: According to Contractual Agreement signed with Renew Health & Wellness LLC on 7/16/2015 and copy enclosed with this response; patient entered into an agreement with Renew Health & Wellness to provide one year’s BHRT...

Hormone Replacement Therapy. Renew has listed the below services to the patient with dates as listed. BHRT Female Pricing $3150.00 BHRT Male Pricing $3,950.00 Yearly (12 Months) A. Patients Contractual Services agreed to within attached contract: B. Patients Treatment Dates and Services Provided according to contract: As you can see the contractual obligation from Renew Health & Wellness to Patient [redacted] was complete as she received all treatment specified within her contract @ the price of $3150.00. Paid as follows: $150.00 Down 7/16/2015 at Initial Lab Appt and Contract Signed and $2000.00 on 7/30/2015 ($1st Insert Received) with the remained of 11 equal payments of $90.91 monthly starting in August 17,2015 and continuing through 11 months following. This is totaling $3150.00 Contracted Price which is the Female Contracted price to all New Female Patients. C. Statement of All charge for Patient [redacted]: Renew Health & Wellness LLC, [redacted] Page 2 [redacted] Declined automatic recurs for payment under the contract for February and March of 2016 in the amount of $90.91 totaling $181.82 Patient paid the one decline in office on 4/5/2016 for the February 17th,2016 decline payment which left her a remainder on her account of 4 payments of $90.91 totaling $363.64 due for services rendered as her 4th and final insert had been received on 4/5/2016. Page 2 Paragraph of same contract states upon cancellation of contract that all services then revert to individual pricing resulting in “Out-of- contract” and individual pricing applies. Patient has signed this contract and initialed all areas that she was aware of the term of the contract and nature of this breakdown. Due to the request of the patient requesting cancellation these notes are on the patient chart as our consultant had spoke directly to the owner releasing the patient from the contract with no liability and charges and agreeing to forgive the remained of the 4 payments at $90.91. (Amount $363.64 has been removed from patient account on 5/16/2016 as stated in consultant note attached here to this and marked for review below: D. Patient entry note 5.16.2016 by consultant after discussion with patient: Received to Richmond following the BB complaint is the following check and letter from Ms. [redacted] for payment on account which will be returned to the patient and voided as we have cleared this patient account and forgiven the balance before receiving the check. E. Received in office of Richmond VA 5.23.2016 check and letter: Renew Health & Wellness LLC, [redacted] Page 3We feel as documented within the patient record our medical staff and consultant has marked chart appropriately and worked closely with the patient until this financial encounter with patient and patient has received all said treatment at the contractual price of $3150.00 but due to the nature of the patient being upset last week and speaking with office on 5/16/2016 as you can see we believe this had already been resolved and were very understanding and apologetic with the patient in forgiving the balance that day. I am not sure what more Renew Health and Wellness can provide to the patient to help justify this as there is no refund due and her balance to Renew has been written off bringing the account balance to $0.00. The Renew provider does dose/prescribe individually to all patients by prescription after the provider reviews the patient symptoms and lab values. This is treatment is per patient and received by packed insert dosages prescribed to the patient and received by the compounding pharmacy as the same and to each individual patient. We regret [redacted] has had this issue and we do wish her health and well-being with her future healthcare needs even though she is no longer with us. If there is anything further I can provide, please do not hesitate to contact us. Sincerely, [redacted] Renew Health and Wellness Direct: [redacted] Renew Health & Wellness LLC, [redacted]

Initial Business Response /* (1000, 15, 2015/11/06) */

Initial Business Response /* (1000, 5, 2015/05/28) */
REFUNDED [redacted] CANCELLATION LAB & PROVIDER VISIT CHG ONLY $500... NO SERVICES BEYOND.
REFUND RECUR PAYMENT TO ORIGINAL CARD ON FILE. EMAIL FROM BP SENT TO PATIENT.
EMAIL RECEIPT SENT TO PATIENT FOR $220.83 BY EMAIL AND AGAIN BY REGULAR MAIL TO...

ADDRESS ON RECORD 5/27/2015.
CONTRACT ATTACHED TO SUBMIT FOR CASE PAGE TWO PARAGRAPH 3 STATES REFUNDS AND CANCELLATIONS.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]